Initially, Paul was on top of communication. Because my wedding was 6 months out, I was required to pay in full. (No big deal.) However, the closer we got to the date, the less his... communication was on par with what I needed and expected. There were a couple instances that I had no reply back at all. About 2 weeks out, it got to the point that I was so stressed out about the situation, I asked my FH to handle it. He made an appointment with Paul to have a phone meeting at the beginning of the week of our wedding.
Paul forgot, so we ended up calling him about 20 minutes after he said he would call us. (Not promising.) At the time, he said he had everything he needed except our ceremony songs, which we sent immediately following the call. Then Paul calls me at 7pm THE NIGHT BEFORE THE WEDDING to tell me that he doesn't have our list of information that I had emailed back to him 3 months prior. I re-sent this list and he said he would see us the next day by 2pm. I showed up to my venue at 2:15pm. No Paul or DJ. When my husband talked to him, his excuse was that his equipment got locked in his garage and he had no way to access it. The most upsetting part about the entire thing was that he should have informed us HOURS before the ceremony was supposed to start, but he didn't. We had an hour to pull a "DJ" out of our ass when we had one paid for in full. Luckily, we have great friends and family and had a bad feeling something might happen that we had our Playlist on our phones. The only positive thing about the experience was getting my full refund.