I had an awful experience with Jenny and Freedom Brides. They are misleading and unprofessional. My friend bought her dress from her and had a pleasant experience so I rented a dress from her that I had picked out 4 months before my wedding. Je...nny put the dress on me, went over what would need to be done to the dress and assured me it could be done. We discussed the cost of renting plus how much alterations would be and she quoted me $ 600 to rent and about 150- 200 for alterations and that she would do some free alterations as well. She told me to come back 3 months later which was 30 days before my wedding to do an initial fitting. When I showed up, I was told by her staff that I couldn’t alter the dress and I needed to pick another one.( I had even texted her the day before and she mentioned nothing.) Again, she had 3 months to give me this information and did not reach out to me once.Through a text message she told me to pick one and hopefully it would fit, because it would be too expensive to alter the original one. I even tried on a few others, picked one and then was told that dress couldn’t be altered either. I was confused and so was her staff when we were trying to get a straight answer. Eventually through text I was told that I could take the original dress to be altered myself. One of her staff members felt sorry for me and offered to do it but I ended up having to pay an additional $ 700. When I went back to the boutique with my mom for the fitting Jenny spoke down to me like a child saying I took the dress to be altered and I shouldn’t have since I was only renting it ( again, she told me I could take it myself and this was after I did try on other dresses) and that she felt she was doing me a huge favor letting me pick any dress from her collection but I was being insistent and unreasonable. My mom told me to stay calm because she already backed out of what she said once and I could end up with no dress 3 weeks before my wedding. We also overheard her telling another bride that she offers free alterations and as of today her website advertises that as well. She then prohibited certain alterations to the dress that Jenny initially told me could be done and the dress I ended up with was pretty but it just wasn’t what it looked like initially. Jenny, you caused me stress and ruined an experience for me that I was so excited for and instead I just dreaded every time I had to go back for a fitting. Once I got the dress too I was told that some of the beads would fall off and that was to be expected and not to worry. When I returned the dress she kept some of my deposit because of this reason, which I could understand but every step of the way I was lied to, misled or had information withheld.
