I had the worst experience with vendor "From Hair to Eternity" Carolina located in Saugus, MA 617-777-4923 for the most important day of my life, my son's wedding. I booked hair, airbrush make-up and lashes on 6/29th for my daughter and myself ...for 9AM on Sat. July 8th. I also gave her contact information to my sister-in-law who also booked with her to be done after my appointment. We were all staying at the same hotel in Haverhill, MA. Carolina was very pleasant when we spoke and my daughter and I were looking forward to getting primped for the wedding. She later called and asked what time I needed to be ready. I told her that I had to be on the 3:20 shuttle to the event for pictures. She assured me that she didn't need to come at 9AM since she had a full staff to prepare and would be there at 12PM. I also must say that I paid in advance $125 for myself and daughter, plus $50 tip. My sister-in-law was paying her in cash at the hotel. Day came and Carolina did not show at 12, kept calling her and texting and she assured me that they she and her staff were on route. At 1:15 her husband Carlos and another staff member show up, he tells me that they can only do hair and Carolina and another make-up artist were on their way. He assured me that everything will work out and not to worry, he will also give me 1/2 of my money back. I then hear him on the phone with Carolina. He tells me that she forgot her make-up bag and had to return home to get it. I have hair somewhat done, my daughter's hair is put together at last minute. It is now 3:05 and I start asking my daughter and sister to help me get dressed, grab my little makeup bag, start yelling at Carlos and run to catch the shuttle, minus any make-up, no lashes, hair half done. Carlos apologizes and says this never happens and that he will provide a full refund $300.00. Somehow they did not understand that it was not the money, it was my son's wedding and I wanted my daughter and myself to look our best. As we ran downstairs, we watch the 3:20 shuttle pulling away. My nephew runs to get our car and the make-up artist appears and says she can do quick 5 min makeup in the lobby. So now my daughter and myself are getting makeup and lashes done in the hotel lobby. As this is happing at 3:30, Carolina shows up and apologizes to me. I could not even look at her. I get home and realize that Carolina only gave me $125. credit and did not provide a full refund. She needs to provide full refund and I will work with Thumbtack to obtain, but want to warn anyone looking for hair and make-up to please refrain from hiring From Hair To Eternity, Carolina. This company is a huge disappointment for an event of such great importance.