It's taken me years to write this review as I was absolutely devastated by our experience with Tanya and Frozen Exposure. I should have known when Tanya, herself, did not show up t...o our initial meeting and sent her husband (Bobby) instead. A good friend of ours recommended FE and the work we saw was gorgeous, so we went forward and booked them for our wedding photography.
We met Tanya for the first time when she did our engagement photos. She was kind, fun, and posed my husband and I beautifully and naturally. When the photos came back, they appeared washed out, and I requested them to be adjusted to show more vibrant and true color. Once adjusted they were exactly as we dreamed.
I reached out to Tanya in the months prior to the wedding to discuss details and concerns for our wedding date, to which she had Bobby respond to me. He told me that he handled the business side of things (again odd). We decided to add on videography with a promo they offered. At our initial meeting we were told that if we had videography, there would be 2 photographers, and one person for filming. One photographer (Bobby) to go with my husband, and one to stay with myself (Tanya) as we got ready.
The night before our wedding I attempted to contact Tanya to solidify the plans for the next day. There was no answer and no return call. I finally heard from Bobby the morning of the wedding, as I was wrapping up hair and makeup at the salon where I had hoped to have the photographer. They told me they had gone to the hotel where my husband had been, and were going to the venue.
This whole time I was under the impression that Bobby was with Tanya. Imagine my surprise when he told me Tanya couldn't make it because of a wedding she did the night before, but that they subcontracted a stranger instead. There was also no third person for video. This was after hair and makeup, on my wedding day, at the venue with no prior notice or discussion. There goes my make up.
The person they brought along had her own business, and was not associated with FE outside of my event. The images taken went to Tanya to edit, and they were atrocious. We didn't get images requested. There was one photo of my husband and our children alone. The poses were forced and rigid. There were 3 photos of our first dance, and they were all awful. There was a point where her flash died mid family photos and they kept snapping... and that shows. They weren't edited to brighten.
These were not the dreamy, romantic, gorgeous photos I had viewed on her page. These were amateur quality at best. I was devastated. Later on, we were told that Tanya was concerned about how I requested a different style of editing during our engagement shoot, so they brought a different photographer that they thought would "fit my style".
I chose FE because of Tanya's ability to capture moments. Her work is beautiful. I have no doubts that our photos would have been gorgeous had she chosen to show up. Her lack of professionalism, remorse, or apology was something I hadn't anticipated.
It's for these reasons I could never recommend FE. If you do choose to work with them, make sure the name of your lead photographer is in your contract. Meet the back up in case of emergency. And if your gut tells you to get out of it, just do it. I will live with this regret forever.