Fullerton Photography

day was hot, but you had still planned out your day so fantastically that everyone had a great time. You and Angela's being patient despite the conditions helped tremendously as well into helping your day go fantastically for the photos, and I do want to thank you again for that. I am pleased to hear you are beyond thrilled with everything and thank you for choosing Fullerton Photography.

wever, hearing suggestions and criticism is beneficial to the improvement of my business. First, I’d like to lay out the timeline this happened in. You contracted with me on 8/7/14 for your wedding on 9/19/15. We discussed wedding details via phone and email but never had an opportunity to meet face-to-face. I notified you on 12/26/14 that I had unexpectedly been afforded an opportunity to go to Dubai during the time that your wedding was going to occur. It was wonderful that you were so understanding and accommodating, as this was gifted to me and would cost hundreds of dollars to change. I attempted to shift travel dates to still be able to shoot your wedding, but was told that was not possible without significant cost. As such, since your wedding date was so far away, I regrettably had to bow out and offered you a refund. My refund policy stated in your contract specified that you would receive not only your deposit back, but DOUBLE your deposit back if I didn’t shoot your wedding due to a controllable issue on my part. While this was intended for unexpected occurrences the day of the wedding, I understand how you interpreted this to mean ANY cancellation on my part. As such, I did honor this stipulation in my contract and gave you $600 back, instead of the $300 you had given me. Fortunately, this has been my ONLY refund to date, in my seven+ years of photographing many weddings. Secondly, I sent you your refund check in a 3 week timeframe, as it was a slow time of year in my business. I explained this as soon as I made the phone call to alert you to the date conflict. I stated that refunding your deposit was my utmost priority, and that, while evaluating the financial needs of my business in this slow period, I refunded your payment as soon as was possible. Since then I have modified my contract to reflect any deposit will be refunded within 30 days, so that if this would ever happen again, my intent is fully understood. I personally felt very upset about needing to cancel, but I let you know as quickly as possible after the issue occurred (the day after Christmas when I received this gift) and I thought we had reached an understanding that you were comfortable with. My primary focus was on giving you, the client, immediate notice to be able to select a replacement studio. I'm very sorry that we could not have reached a more amicable resolution. You have my best wishes for your September 2015 wedding.

speaks volumes and I'm glad I was able to serve you for your wedding day!