Well..at first Chelsea was great! Super friendly and (seemingly) flexible. Although I will say, you always have to be first to text her to confirm appointments (you would think the... business would reach out to the customer to confirm appointments that were made 3+ months ago). This is a bit unsettling for a bride.
Then as soon as COVID started happening, my texts were not being answered, my trial (1 on 1..no covid rules being broken) was cancelled 3 times for no good reason, and the contract was not honored when I was forced to cancel.
Brides please pay attention to pages 4-5 of the contract if you're going through something similar! This is a natural disaster situation, and every vendor including our venue (shoutout to wedge wood Indian Hills!!)has given AT LEAST partial refunds. Chelsea is NOT doing this even though it's written in the contract.
Chelsea stated she could not give me a prorated portion of the Total Cost (as written in the contract), because she does not have the money to do that. She yelled several times "What do you want me to do? What am I supposed to do?!! I don't even have $5 to give you!!"
That was the only reasoning I was given. No credit was offered, no partial refund. Nothing.
Extremely unprofessional. I understand with the pandemic everyone is struggling. Heck I'm struggling, losing thousands AND thousands of dollars on this wedding.
It is NOT the clients responsibility to make sure the vendor has enough money to honor their contractual obligations!
Nor should the client be made to feel guilty for simply asking for what the contract spells out. How very unprofessional! I have never in my life had a vendor tell me "well what do you want me to do?!" as if it is my fault for simply asking for what's due to me.
We are NOT friends. She was hired to provide a service for me..when services can't be provided we go off of the agreed upon contract. We do not just settle for "oh I don't have the money, oh well sweetie. Goodbye!" Because, again, this is not a friend to friend situation, this is a business deal.
No successful company does that.
First of all they do not divulge financials, as Chelsea did. I was stunned by this.
Secondly, if they don't have the money, PROFESSIONAL businesses either get government help, they offer credit, or they do both. To not only yell at me, but to also not offer ANY incentive, is not a business I would consider.
I believe that this company should really work on being more professional and honor their contracts. Or they change their contract to something they will feel comfortable honoring, if they do not want to honor their current contract.
Brides beware! This company turned what was already a difficult situation into a nightmare.
If you're a military family, you know how orders/deployments/PCS changes all the time. For those milso's looking for hair/makeup, I would NOT recommend this company.
They will not honor your contract if/when things must change (as they always do in the military). They are NOT a flexible company. They will stop responding to texts/calls.
This is the only wedding vendor that I have encountered since the COVID pandemic that has not been military friendly so far! Awful experience