Galati Jewelers

hey up sell at every turn, they’re unkind, they do not give pick up times, they are super unprofessional, they seem like a pawn shop when walking in, fellow customers asked me if I was selling my jewelry when I was waiting for service, there is a bad feeling from the moment you walk in the shop. We are all about supporting small businesses in the area and this is one that has clearly fallen on hard times and has no idea how to treat customers or offer good work. When you call their outgoing message says they may not return calls, if you email from their website they say it will take them a long time to reply. It’s one bad experience after the next. Lots of excuses, strange interactions, and most disappointing is the lack of respect given when speaking to customers. I read a separate Google review sharing the same issue I had of not knowing when I would be able to pick up for jewelry. Then this person and myself picked up our unfinished order because of this. I was told they are very busy, they can’t return phone calls …just one excuse after the next. When they say they will complete a job they don’t and when I came back to pick up my order, it was not done and I had to wait longer for it to be completed while I stood there. Just terrible and stressful. Stay far away if you want quality, honest, kind, high quality customer service.