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About this vendor
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Details
Rings
- Engagement Rings
- Ring Services
- Appraisals
- Custom Designs
- Ring Sizing
- Wedding Rings
Wedding Jewelry
- Earrings
- Rings
Reviews
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3
out of 5.02 reviews
There were a series of very unfortunate incidents that happened here. If you want honest work done avoid coming to Galati. They are downright rude! They miss-communicate pricing, t...
hey up sell at every turn, they’re unkind, they do not give pick up times, they are super unprofessional, they seem like a pawn shop when walking in, fellow customers asked me if I was selling my jewelry when I was waiting for service, there is a bad feeling from the moment you walk in the shop. We are all about supporting small businesses in the area and this is one that has clearly fallen on hard times and has no idea how to treat customers or offer good work. When you call their outgoing message says they may not return calls, if you email from their website they say it will take them a long time to reply. It’s one bad experience after the next. Lots of excuses, strange interactions, and most disappointing is the lack of respect given when speaking to customers. I read a separate Google review sharing the same issue I had of not knowing when I would be able to pick up for jewelry. Then this person and myself picked up our unfinished order because of this. I was told they are very busy, they can’t return phone calls …just one excuse after the next. When they say they will complete a job they don’t and when I came back to pick up my order, it was not done and I had to wait longer for it to be completed while I stood there. Just terrible and stressful. Stay far away if you want quality, honest, kind, high quality customer service.
Karen and Ed are the best! They are now our go-to jewelers! They spent over 10 hours in a week span (and usually after hours) educating my fiancé on diamonds and boy I am happy the...
y did! In stereotypical fashion, my fiancé waited until the last possible second to have the ring made and they over delivered. I am in love with my ring! Their attention to detail is amazing! My fiancé and I live in San Francisco and are so happy we found Galati Jewelers in San Mateo. Sometimes you can get lost in the over commercialized Jewelry market, which is why we like to use small local businesses that you can build a long relationship with.
I had a bit of an accident after a long work trip at the airport and jammed my hand and therefore my ring, they took care of me, especially on such a short timeline before I went to try on wedding dress back home in Texas. I have also had them restring my pearl necklace given to me from my deceased grandmother! I wouldn't trust anyone else! We are also talking about creating something for all my bachelorettes as a gift. Karen has given me so many ideas to think about and always conscious of my price range.
No project is too big or small for Karen and Ed! Please visit them!
Contact
35 E 4th Ave, San Mateo, CA
Galati Jewelers