Your Premier Off-Premise Caterer
$30 starting price
65 Mile Radius of Binghamton, NY
Service area
Based in Binghamton, NY, Gance’s Complete Catering is a fourth-generation wedding catering company servicing couples in the area since 1991. The team of professionals is highly experienced and dedicated to providing high-quality food, enhancing the wedding event.
What began as a sandwich delivery service over 50 years ago has become one of the largest privately owned, off-premise caterers in upstate New York. Gance’s Complete Catering has been providing quality food services to events for years, working at fundraisers, entertainment events, disaster reliefs, and much more. Our professional catering staff is dedicated to making every event special.
Gance’s Complete Catering provides exemplary customer service from the first phone call to the final dish served on the night. Our event manager connects directly with a couple’s venue, organizing delivery, set up, and clean up services. We accommodate a variety of dietary needs, including gluten-, lactose-, pork- and nut-free menu options.
+34 years in business
Speaks English
30 team members
Pricing details
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Details
Cuisine
American
BBQ
Fusion
Greek
Italian
Mexican
Northeastern
Seafood
Southern
Southwestern
Dietary Options
Dairy Free
Gluten Free
Nut Free
Organic
Sugar Free
Vegan
Vegetarian
Food & Catering
Buffet
Catering Clean Up
Catering Delivery & Setup
Chef Stations
Family Style
Menu Tastings
Passed Appetizers
Seated Meal
Servers
Any questions?
Reviews
4.5
out of 5.036 reviews
Your trust is our goal. Our community relies on honest reviews to help you make those big decisions with ease.
Review Summary
This AI-generated summary is a snapshot of this vendor's ratings and feedback.
Gance's catering is highly praised for their exceptional service, delicious food, and professionalism by multiple reviewers who had a positive experience with them for their weddings. The staff, particularly Loree, is commended for being responsive, organized, and accommodating throughout the planning process and event. Reviewers highlight the reasonable pricing, customization options, beautiful presentation, and overall satisfaction with the quality and service provided by Gance's catering, recommending them highly for weddings and other events.Review photos
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Ellyn P
Highlighted review.
5.0
6/02/2024
Loree was absolutely wonderful to work with! From the first call to her to chat and book to the wedding day—everything was perfect! She will bend over backwards for you to get everything the way you like it! She was present for the whole event and was so kind and understanding through the entire process. I probably asked her the same question a lot and she answered like I was asking for the first time 🤪bride brain!
We loved Gances!!
Kaitlin D
5.0
1/06/2025
I had my wedding back in June of 2024 and had the pleasure to work with Gances catering. Not only were they so easy to work with, Lori was an absolute angel and got back to me right away every time, but the food was so good people are still talking about it to this day. They were so beyond professional and accommodating, they were able to customize our dinner exactly to our liking but the price was so unbelievably reasonable. For context we had a sit down dinner of about 115 people and they charged us 1/5 of what every other catering company had quoted us with cocktail hour and coffee/ice cream included. If they had a restaurant I'd be eating there all the time, the food really was that good and the presentation was impeccable. They also gave us a great deal on our vendor meals, and helped me to take care of all rentals even when we had to rent 500 glasses for the bar last minute. They also set up our tables so beautifully, they really were a dream to work with. Seriously cannot say enough good things about Gance's. If you are getting married in the Catskills and don't go with Gance's catering you're nuts. 10/10 service and quality
Vendor response 01/15/2025
Kaitlin, Thank you for all of the wonderful compliments!
Your wedding was one for the mem...
ory books! It was such an amazingly beautiful day. You and your guests were such a blast to serve. Your vision was beautiful and was excited perfectly!! It was an honor to serve you on your big day!
Best wishes for a marriage filled with love and laughter,
Gance's Complete Catering
Any questions?
Abi W
5.0
12/03/2024
They deserve 10 stars, from communication, to the TASTY food to the professionalism I only have good things to say about Gance’s catering! As the bride I was checked on multiple times if I needed anything throughout the night. Loree was professional from the first call to schedule a tasting all the way through the night. They even went out of their way to take Polaroid pictures of guests as they weren’t making their way up to the photo booth. Everyone raved about how amazing the food was!! Again cannot recommend them enough!!
Vendor response 12/03/2024
Hi, Abi,
I am so happy to hear that Gance's lived up to your expectations! We were so happ...
y to be part of your big day and help bring your vision to life!
Best wishes for a happy marriage!!
Gance's Complete Catering
Samantha V
5.0
9/04/2024
We heard about Gance’s through a friend that had used their services and they were nothing short of amazing. Through every step, they were very organized and professional. I was never worried about how they would actually do the day of our wedding. The day of was everything we dreamed of and it wouldn’t have been the same without gance’s there! The service and food were both amazing and I am just so happy we chose gance’s.
Vendor response 09/05/2024
Hi, Samantha,
Thank you so much for allowing Gance's to be part of your big day! We are s...
o happy that your dream wedding became a reality.
Best wishes for the future!
The team at Gance's
Bridget M
5.0
8/21/2024
Loree was incredibly helpful throughout the entire planning process. She was responsive, organized, and incredibly accommodating. She handled everything we threw at her with ease, including when our venue blew down about a month before our event! Thankfully we figured it all out.
The food during our event was delicious. Even our pickiest eaters were able to find something they loved!! The portions were very generous, the leftovers kept really well, and the set up looked great. The service was wonderful as well! I am so pleased with our entire experience and will happily use Gance's for any catered events in the future. Thanks again!!
Vendor response 01/15/2025
Hi, Bridget,
Thank you for all of the kind comments. It truly was our pleasure to make you...
r vision a reality and be there with you through the entire process.
Best wishes for a life filled with much love and joy,
Gance's Complete Catering
Bridget O
5.0
5/28/2024
I cannot say enough about Gance's catering and their team of amazing professionals! I reached out to Gance's catering with a very challenging request and without hesitation Loree enthusiastically partnered with me to make our event not only happen but also unforgettable. I would recommend Gance's catering to anyone who is looking for exceptional food and service for their special event. They are the absolute best!
Vendor response 05/28/2024
Bridget,
Thank you for all of your kind words. We had a blast working to make your vision ...
come to life! We were so happy that we could take part in such a fun week!!
sheila b
5.0
2/21/2024
gance's has helped us host a few get togethers (big and kind of big) over the years. this year, we just threw such a good superbowl neighborbood get together.... great food, great people, great everything...all we had to do was give lorree and gance's the nod and they made it happen!
Kayla L
5.0
11/19/2023
Loree and her team were great to work with from start to finish. Loree showed up and got right to work, her team being the utmost professionals and the service being incredibly efficient (which is very important to a wedding planner!) The food was delicious and their professionalism in set up and clean up was welcomed. I recommend Gance's to anyone needing a solid and professional catering service!
Vendor response 01/15/2025
Thank you Kayla,
We appreciate all of your recognition of the work we do to make someone'...
s vision a reality!
Gance's Complete Catering
Tara S
5.0
11/13/2023
Loree and her team went above and beyond to cater the 100-person welcome party for our wedding weekend at Estates by Brophy this October! Loree was easy to communicate with behind the scenes and she even coordinated with our venue in advance to ensure all went smoothly on the day of the event. We chose the “picnic on location” option and it was so nice that Gances took care of not only the food but also the extra details like plates, cups, silverware, napkins and linens. All the food was top quality, with the brisket and macaroni & cheese as the biggest hits! Additionally, when I reached out to Gances about hiring extra staff to support on our actual wedding day (for which had a different caterer) she was more than willing to help. She connected us with Andrew, who was friendly, professional, and jumped right in with the unfamiliar catering team! We highly recommend Gances for your next bbq-style event!
Trish D
5.0
10/24/2023
Working with Gance's was stress-free. Questions were always answered in a timely manner. We didn't have a typical situation as far as our venue. Gance's was professional from the moment I first spoke to them until after the wedding. Quality of food and service was above and beyond our expectations and past experiences. I highly recommend them and I will definitely use them in the future.
Michael D
5.0
10/09/2023
Working with Gance’s for our wedding reception was a pleasure! Loree was very helpful in the deciding process and was always available if we needed anything. the team made sure our event went without a problem and they brought more than enough food for everyone!
Vendor response 10/10/2023
HI, Michael,
We are so happy to be able to be part of your big day. Our team loved to help...
you along the way with all the details to make sure it was everything you and Lindsey were looking for! Here's to a happy ending!!!
Laura C
5.0
8/29/2023
I hired Gance's Complete Catering many years ago and was completely floored by how phenomenal they were! We had a last minute change in venue and they had absolutely no problem with it. They were so accommodating! The staff was such a happy group that even while they served (buffet style), they were dancing with the music! You could tell they really enjoyed their jobs! Fast Forward to Saturday, August 26, 2023, and I'm so happy I hired them again! I began working with Loree and Mike and they had been amazing and accommodating through the entire process. Even though they had three big weddings in addition to our event, they came through exceptionally! Everything was on time and we had Becky as our delivery, set up, and attendant. She was the best! Anytime we decide to have a catered event, it will be Gance's Complete Catering all the way! I 💯 percent recommend them for all your catering needs. Five stars!!
Vendor response 10/10/2023
Thank you so much for the kind words. It was a pleasure to work with you to make for an un...
forgettable reunion!
Looking forward to the next one!!
Christina H
5.0
7/08/2023
The entire staff at Gance's were incredible on the day of our wedding, and in the lead up, Loree was such a great resource for every question, concern and last-minute change to the menu we had. Getting a day of coordinator (Brandi, the best!) and a full service staff helped to make our day as stress-free as possible.
They served dinner, cut the cake and served it, and provided a champagne pour and coffee service, all included in the price. The harvest table was a hit at our cocktail hour (the meatballs were a special favorite), and guests could not stop raving about the food after dinner and even now, two weeks after the event. We chose the salmon, stuffed chicken (with brie and apple), NY Strip and stuffed shells for our options, all were delicious at the tasting and on the day.
Gance's told us where every penny would go, down to the cost of the individual hors d'eourvre. We never once were left wondering why something cost what it did, everything was broken down into minute detail, and our contact was never too busy to walk us through pricing.
They were transparent and helpful in all ways. We could not recommend this catering service more.
Vendor response 07/10/2023
Christina, thank you so much for such a wonderful review! We were so glad that we were abl...
e to be part of you big day and we had a wonderful time helping to bring your dreams to life! Have the most amazing marriage!!
Amy W
5.0
11/08/2022
Gance’s made everything so easy on our wedding day. Loree and her crew were absolutely wonderful and went above and beyond our expectations. Every guest was raving about how delicious the food was!
Vendor response 11/09/2022
Amy, It was a pleasure to take part in such a fantastic wedding. It was so beautiful!! I a...
m so happy to see that we were able to exceed your expectations with the service and the food! Have the best marriage ever!!
Angel C
5.0
10/26/2022
Gance's did a wonderful job catering our wedding in Syracuse! Loree was so easy to work with and helped us resolve any hiccups that popped up throughout the planning process. All of our guests (including us!) loved the food - from the cocktail hour spread to the entrees and sides! We are so happy because the food was a huge priority for us, and we were not disappointed.
Vendor response 11/02/2022
Angel, Thank you so much for the kind comments. Thank you so much for allowing Gance's to ...
cater your wedding! I am so happy we were able to be part of your day. Happy married life!
Ryan C
1.0
10/03/2022
I do not enjoy writing bad reviews and so I put this off as long as I could, but I believe the right thing to do is publish this.I am rooting for Gances in the long run,but without accountability and recognition of mistakes (which did not happen) I think the only way to get through is with an online review.
After we booked there were some red flags, notably there was a lack of communication-we called at different times regarding normal caterer related things including changes to our cocktail hour, questions on their timeline, questions regarding other rentals, and a few other necessary planning related items. If we did get a call back we were promised an email with quotes from other vendors and 50% of the time they never came. We were assured that we would not have to worry about renting tablecloths, utensils, etc; but due to of a lack of communication we had to do this ourselves-when we made calls to rental agencies a couple of months before the wedding we were told we might not be able to secure enough of what we would need-things worked out-but we should never have been in that position.
A few months ahead of our wedding we were told that there would be "many'' kitchen staff for our wedding as well as 8 servers. Several days before the wedding we were told that Gances had booked several other events on the same day and it was expected to be a very busy day for them. We only had 4-5 servers at max. I do not know about kitchen staffing.Our guests were served mostly bad meals and extremely slowly, and other things were not paid attention to such as: 1. the coffee half brewed and blew a circuit breaker,it was moved to avoid blowing again but not plugged back in, so the coffee that guests got was cold and underbrewed 2. rented ceramic coffee cups were never put out and so guests were using regular paper&wax cups for coffee-lucky coffee was cold 3. rented plate covers weren't used to keep food warm 4. bussers broke a plate on the dance floor but didn't fully clean the broken pieces where people would later be dancing barefoot 5. rented plates weren't rinsed before they were repackaged as agreed so we lost our $150 fee to the rental agency.
Gances were supposed to have brought salmon, prime rib with au jus, a portobello mushroom dish for entrees; and roasted potatoes w/ asparagus for sides. Guests were served salmon, dry cold overcooked ribeye steaks without au jus (ruined), and the wrong portobello mushroom dish. Gances ran out of potatoes about 3/4 of the way through serving and 16 guests were served a single slice of a baby potato and 36 guests were served mac&cheese (1 of those guests is celiac and 1 gluten free). 80% of our guests ordered prime rib with au jus and were served dry overcooked cold ribeyes. Many family have spoken with me about their food and have described the meal as "terrible", "the worst food I ever had at a wedding", "embarrassing".
We contacted Mike Gance about these issues (mostly that ~70% of guests received subpar meals), during which time Mike made excuses for every critique we brought and failed to be accountable, stating that it wasn't his staff's fault and that the food wasn't that bad. He was not there to see the food so I'm not sure what makes him believe that. He begrudgingly sent a check for about 10% of the total amount we paid.
Some of my family and friends will remember this humiliating experience forever, hopefully most of them will forgive me or forget about it. Good luck to all who book with Gances.
Lauren T
5.0
10/25/2021
Great food! Everyone at our wedding raved about how delicious the food was. We were really pleased at the professional service and quality of the food. Would highly recommend!
Vendor response 11/09/2022
Thank you so much for the kind words. We are very happy that we were able to deliver you t...
he best service dining experience that we could. It was an honor to take part in such an important day. Have an amazing marriage!!
Kristina C
5.0
8/31/2021
Incredible service and food! They catered for our rehearsal dinner and wedding reception. Everything went so smoothly, the staff were wonderful and so pleasant to work with! I would definitely recommend Gance's Catering!
Max C
5.0
6/01/2021
The food was tremendous. Everyone at Gances is very professional and it’s a well oiled machine. Our wedding went off without a hitch!
Vendor response 06/01/2021
What a great couple you were to work with! We truly appreciate you letting us be a part of...
your day! We wish you all the best in married life!
Michele W
1.0
1/15/2020
We had put a deposit with Gance's. Our venue called us to say they were closing after 100 years in business. We contacted Gance's and explained the situation. In the midst of being heartbroken and scrambling to find a new venue for one of the busiest weekends of the year- they have refused to refund the deposit. They were given over 10 months notice and have done literally no work. We didn't even go through the menu with them! Based on all the great reviews, I am really disappointed in this lack of understanding.
Vendor response 01/16/2020
We respect your opinion and appreciate the critical review.
It is Gance’s policy that dep...
osits are non-refundable after 7 days. Michele signed our contract, agreeing to those terms. Our Contracts protects us as the caterer and you as the client.
We turned away 2 weddings to accommodate Michele’s wedding. She had planned an awesome weekend get-a-way at Scott's Lake House. We were excited to take on this challenge. This was going to require extra staff, equipment, and logistical solutions to pull this off.
After she told us that Scotts was closing, we offered to transfer her deposit to another venue. She declined.
Michele has since reposted this same review on WeddingWire, the Knot, Yelp, and our Google page.
Meaghan W
5.0
7/09/2019
I worked directly with Santino, the owner, for a majority of my needs. He was extremely professional and accommodating. After having a terrible experience with a different vendor at our tasting, Santino went above and beyond to ensure we felt comfortable with the food and the servers as we have many food allergies amongst our guests. We also got our linens through Gance's and after a small hiccup in the linen order, he sent an employee directly to our hotel with the correct linens so we would have them in time to decorate the venue. If that's not SERVICE, idk what is. Also the food was impeccable and I'm still getting stellar compliments on our decision to go with the prime rib, chicken marsala and stuffed shells. We also had the parmesan potatoes and mixed veggies, both were out of this world delicious! And can't forget about the horsdeouvres...we had teriyaki beef skewers and sliders....I'm salivating just thinking about all the yummy food. And their prices were extremely reasonable as well. I would HIGHLY recommend Gances for your catered event!!!
Kathleen S
5.0
6/05/2019
Gance’s Catering did a wonderful job catering our family celebration for 200 guests. They handled every detail from early planning to clean-up. You will not be disappointed if you leave the details to Gance’s. They are first rate event caterers.
Ellie A
5.0
6/03/2019
This vendor was a true partner. The "Great" Santino and his staff (especially Katie) pulled off an amazing celebration - in a ZOO! Their flexibility and creativity were extremely helpful, and their ability to work under less than ideal conditions with no fuss, and all calm, was a sign of true professionals. Plus - the food was as good as if it had been served out of a restaurant kitchen. The salad was "family style" and as crunchy, fresh and unique as we could have hoped for. While we got their "famous" chicken picatta and salmon, there were plenty of other choices, as well. The food is always considered them an important component to a special day, and Gance's food and attitude made the day even more special.
Tania L
4.0
5/25/2019
The Gance's team did an amazing job! The service was above and beyond what we expected and the food was delicious. We received countless compliments from our guests who were impressed with everything they provided. We would highly recommend Gance's to anyone and everyone that is in the market.
Catherine J
4.0
9/01/2018
Gance's were very professional and very responsive to my needs. They took the extra time to make sure that I was satisfied with their services. They met with me several times ahead of the big day and were accommodating to my special requests.
Ruth D
5.0
7/27/2018
We are so happy with the service we received from Gance's. The food was delicious, and the day of ran smoothly without any worries for my husband or I. Santino and Jaqueline were very helpful getting us what we were looking for, and so accommodating throughout the process. Definitely recommend Gance's!
Vendor response 07/27/2018
Hi Ruth!
Thanks for great review! You were a true pleasure to work for!
- The Gance Team
Sheila N
4.0
7/08/2018
Overall, Gance's was great. Santino was very quick to respond to our calls an emails from the very beginning. The prices were reasonable and the food was delicious at the tasting. The included day of coordinator (Katie) was an amazing added value to our wedding package, and our day would have been a lot more stressful without her! The only complaints we had were with the quality of food on the day of our wedding. At our tasting, everything was incredible. At the wedding, we found that the chicken was overdone, the steak was very overdone and chewy, and we were given penne in marinara sauce instead of vodka sauce as we had requested. I understand that making food in large quantities is difficult, but the difference in taste between what we tasted in July before our wedding and what showed up on our plates was vastly different. However, all negative things aside, I would still book Gance's for my wedding if I had to do it over again. Their staff was outstanding, and everyone we worked with was so willing to help us. Santino was awesome about helping us figure out what pieces we needed to rent from our rental company, and was very responsive from the beginning right up until the wedding day. I would recommend Gance's to any bride in the Oneonta/Binghamton area!
Vendor response 07/09/2018
Hi Sheila and John,
Thank you for the honest review. We truly appreciate all feedback; wha...
t was great about our service, and what can be improved. We will take your input and immediately discuss with our team how we can make it better.
You all were truly a pleasure to work for, and we wish you all the best in the future.
The Gance's Team
Matt W
5.0
1/26/2018
Gance's was one of the best choices we made for our wedding. The food was excellent and we had a great experience with them personally. As the groom, I spent my one break during the reception having some of the best meatballs I've ever had. Our guests also had a lot of fun with the bartenders they provided. We absolutely recommend them to anyone looking for great food, drink, and service at their event. Thank you Gance's from Matt and Laura!
Cassandra H
3.0
10/26/2017
Gance's is...ok. They definitely need to work on their communication. Up until the last minute the details never seemed to line up. They also forgot to reserve several things they needed two days before the wedding. They were also late coming to set up, literally showed up less than 15 minutes before the ceremony asking my family where to put things. Even though we meet earlier in the week to go over it. The only reason they're getting 3 stars is they somehow managed to pull it off in less than 20 minutes and the waitresses were very pleasant and did their job well. Would recommend, but cautiously. I spent most of my getting ready time panicking because we were ready to go and the tables had no linens and the food hadn't arrived. Food was good though.
Vendor response 10/26/2017
Thank you for the review. Gance's welcomes all feedback, good and not so good. We will use...
this as a training opportunity for our team to improve and continue our mission of great food and service.
All the best,
The Gance Team
Malorey M
5.0
10/18/2017
We absolutely loved Gance's. They are very professional and affordable. They made sure everything went as planned and also worked with us to make sure it was exactly what we wanted. Highly recommended!
Brittany A
5.0
10/18/2017
We are so happy with Gance's. They were professional, the food was amazing and we got so many compliments on them from our guests. We would recommend them to anyone looking for catering needs. Thank you Gance's!
Knottie1470854172
5.0
8/10/2016
Gance's was perfect for catering our wedding reception! We had the reception outside, which was not a problem as they had a tent with sides to do all the prep work out of the way of the guests. We worked with Ruth for the tasting, picking the menu, and she coordinated our event. She was awesome, giving great advice and always responded to emails quickly. She even offered to use compostable plates for the appetizers as my husband and I are trying to be more eco-friendly! The food itself was delicious, everyone loved it and the leftovers froze well and were still delicious after the honeymoon! We did buffet style and had a lot of leftovers, safe to say no one left hungry!
Paul C
5.0
9/05/2013
Delicious food. Attentive staff. Courteous staff. The coordinator was on top of everything and I barely noticed her. Top-notch company.
Theresa P
5.0
10/02/2012
I cannot say enough good things about Gance's Catering. Ahead of time, they sent their wedding coordinator out to meet me at the venue so that he knew where to go and how we planned to set up. He made the day 100% stress free. Their staff was friendly and helpful, the service was great and the food was delicious. It was just what we'd hoped for without paying an arm and a leg. I highly recommend them!
Heather R
1.0
8/04/2011
DO NOT CHOOSE THEM! Food was horrible and our sample (which we had to pay for) were small, cold portions that we had to take home and reheat....I hope the guests wouldn't have to do the same! Definitely did not or will never choose them!
Vendor response 12/15/2016
Hi, very sorry about your experience with your tasting. We do appreciate all feedback, goo...
d and bad,and have since re-worked our entire tasting process. Now, we only do private tastings per couple, based on their availability.
Also, very sorry for our delay in response. We haven't had an active presence on the Knot till 2016, or we would of reached out sooner.
All the best,
-Gance's
Heather N
5.0
5/10/2010
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602 Old Front Street, Binghamton, NY
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65 Mile Radius of Binghamton, NY
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