Genesis Diamonds

resizing. I brought it in as soon as we got back and Genesis was able to fix it within minutes! Their lifetime warranty is a game changer!! I’m so glad my husband picked Genesis from the start. Their quality and professionalism is unmatched! We love Genesis!

son Elizabeth, both stated how safe it was shopping their. If I wanted to upgrade the diamond later, I can. If need be, there was a 30 day return policy. Unfortunately, the proposal was not accepted by my ex. Devastated, I took the ring back 7 days after the purchase. What I found out is as I accepted a "discount" on the diamond and ring, THE "30 DAY RETURN GURANTEE" BECAME VOID! ​I was also only given 1 day for an exchange. The 30 day guarantee on the website and instore material deceptively leave out this stipulation. Their policy also states a 30 exchange period would be allowed, though they are denying me this as well. When leaving their store David the manage left me with the following words after a horrible week. "I did and said what I needed to make a sale, now this is just business." If I would have known how shady the business practices are at Genesis and how they go against everything they advertise, I would have stayed far away. DO NOT PURCHASE ANYTHING FOR A SINGE PENNY OFF IF THERE IS A SLIGHT CHANGE YOU MAY NEED TO RETURN IT.

that there is nothing he can do for us. When we said we'd like to return our wedding bands that have never been taken out of the bag since they are forcing us to pay off a diamond that was poorly set and exists no longer for the next 5 years, he laughed in our face and told us to get out of the store. SPEND YOUR HARD EARNED MONEY ELSEWHERE. It's not worth them stealing your happiness. You should all be ashamed of yourselves.

ally used a condescending tone. I typically practice great due diligence as a cosumer (so I realize we are partly to blame) but because of the surprise my fiance was trying to create, I was not there to help him do the same. Lesson learned. Still, I cannot stand by and let their actions go unaccounted for, so I feel the only thing I can do is leave a review: My fiance had every intention of fulfilling my dream engagement ring: rose gold, black diamond, simple. Best part being, black diamonds are significantly less expensive than their white counterparts. His sales 'expert' pursuaded him against buying a black diamond because they, "Have a tendency to crack and get easily destroyed", and to date she's had 2 women return with black diamond rings only months after purchase to return and exchange. Weeks later when he explained to me why he went with a white diamond, knowing I've always wanted black - I had never heard that before, so I conducted some research. After reading several articles and contacting 3 diamond vendors to confirm, I knew she completely lied. If anything, black diamond are more durable than white - less sparkly sure, but equally rated a 10 on the hardness scale. Her true intention was to push the more expensive, white diamonds they had in stock. Taking advantage of an unknowing, unsuspecting man who was just trying to do the right thing. Additionally, our sales associate and the manager I spoke with when I returned to the store to consider upgrading my diamond framed a 10% discount as a 'favor to me'. Turns out, they always offer a guaruntee when it comes to ring upgrades, a 110% guaruntee on the trade in according to their website. That was more forgivable than the first offense, but just another example of the horrible way they do business. I'm extremely grateful to my fiance, and had an incredible engagement thanks to him (the ring is just a plus). Still engagements are meant to be exciting, unforgettable experiences - and that being said, they place a considerable amount of stress on the individual doing the proposal. Genesis will take every opportunity to take advantage of, and exploit that in their customers. We will not be returning for our bands, and I plan on continuing to warn everyone I can against their establishment.

nd set in the ring in under 24 hrs! Fast forward to a week after our engagement, I reluctantly went back in to get my ring resized (I didn’t want to be without it after only having it for a short time.) The customer service representative, Liz, was so great with making sure I was selecting the appropriate size for my finger, and even taught me how use the jewelers loupe to see my diamond up close! They quoted a week turnaround time for my ring to be resized in house by their jeweler, Louis. He had it finished in 6 hours!! I was blown away and thankful to get my ring back so quickly!

e best value for my budget. At the time, my then fiancée had her heart set on a Simon G setting (MR1506-Passion Collection). With Stasia's help, she helped me find something comparable within my budget. Over the course of the last eight years, Genesis Diamonds has been there for my wife and has shown compassion when she was diagnosed with RA which affected her left hand forcing her engagement ring and wedding bands to be cut off due to the swelling of her finger. Stacey reassured her that they'd resize her rings as often as needed at no cost to ensure that they'd always fit just right. This past year, when having her wedding bands resized, she casually asked if Simon G still carried the setting that had fallen in love with eight years ago. With only a vague description, Stacey at Genesis Diamonds was able to locate the setting and worked with Simon G to ship it to them in less than a week. As the setting was exactly as she has remembered, Stasia's helped us to pick a solitaire out that was within our budget. Upon completion of the ring, when we went to pick it up the diamond didn't compliment the setting as we had envisioned. With the help of Joey, Bassel and Stasia they quickly sprang into action to ensure customer satisfaction by collaboratively working together to provide alternate solutions. From the very beginning, Genesis Diamonds has always exceeded our expectations. They're one of the few companies who values their customers and who demonstrates integrity and embodies their values. I can honestly say they have earned my loyalty for life and I happily recommend them to anyone looking to purchase jewelry for themselves or their loved ones.

ppy (not just interested in getting a sale). They worked really hard to make sure we could get exactly what we wanted, while staying within budget. Thank you Genesis!!!

s!

leswomans name but she was fantastic; she asked me what I thought I wanted, which was a cushion cut solitaire with a pave band. She brought be exactly that and when I tried it on I just wasn't blown away. She asked if I would be open to the idea of a round cut stone with a cushion halo, which would give me the shape I wanted with extra sparkle (more facets can be cut in a round stone). As soon as it went on my finger we knew it was the one! It was helpful insight that we would not have thought of, but never came across as up-selling or pushing us out of our comfort zone. I am beyond in love with my ring and the entire experience we had, and I can't wait to go back and get our wedding bands!

ed. The associate that helped us was friendly and great to work with. The manager was even there and spoke with us. Great service! Another perk of working with Genesis is their great deals and THEY CLEAN YOUR RING FOR FREE ANY TIME! I have been a few times and they clean your ring right then and there. I love both of my rings and I am so happy that we used Genesis.

ing had multiple scratches. They've told us he can get the ring brushed and the scratches removed in a few months so we'll see. We're definitely disappointed so far.

mpliment to the excellent service and beautiful jewelry they provide! They are come highly recommended by my standards!

I liked and didn't like. They were so helpful! My fiance got my ring from there and I love it! When we went back to get our bands, they remembered us and helped us finance and immediately pick the right bands for us! Highly recommend!

ith all of Genesis' extra benefits that we will continue using them for years to come!

sale. This company wants to make sure their clients are happy and satisfied.

ver seen anyone with my engagement ring, and I love that fact! They have a great selection of exclusive setting rings that no one else in town will have! My wedding band we got to go with it is stunning as well. I can't praise them enough! They are fantastic!