Genesis Diamonds

engagement ring. While shopping the manager David and sales person Elizabeth, both stated how safe it was shopping their. If I wanted to upgrade the diamond later, I can. If need be, there was a 30 day return policy. Unfortunately, the proposal was not accepted by my ex. Devastated, I took the ring back 7 days after the purchase. What I found out is as I accepted a "discount" on the diamond and ring, THE "30 DAY RETURN GURANTEE" BECAME VOID! ​I was also only given 1 day for an exchange. The 30 day guarantee on the website and instore material deceptively leave out this stipulation. Their policy also states a 30 exchange period would be allowed, though they are denying me this as well. When leaving their store David the manage left me with the following words after a horrible week. "I did and said what I needed to make a sale, now this is just business." If I would have known how shady the business practices are at Genesis and how they go against everything they advertise, I would have stayed far away. DO NOT PURCHASE ANYTHING FOR A SINGE PENNY OFF IF THERE IS A SLIGHT CHANGE YOU MAY NEED TO RETURN IT.

y jewelry and we got Robert, a salesmen, tell me I'm a liar and that there is nothing he can do for us. When we said we'd like to return our wedding bands that have never been taken out of the bag since they are forcing us to pay off a diamond that was poorly set and exists no longer for the next 5 years, he laughed in our face and told us to get out of the store. SPEND YOUR HARD EARNED MONEY ELSEWHERE. It's not worth them stealing your happiness. You should all be ashamed of yourselves.

uestions, they consistently cut me off mid-sentence, and perpetually used a condescending tone. I typically practice great due diligence as a cosumer (so I realize we are partly to blame) but because of the surprise my fiance was trying to create, I was not there to help him do the same. Lesson learned. Still, I cannot stand by and let their actions go unaccounted for, so I feel the only thing I can do is leave a review: My fiance had every intention of fulfilling my dream engagement ring: rose gold, black diamond, simple. Best part being, black diamonds are significantly less expensive than their white counterparts. His sales 'expert' pursuaded him against buying a black diamond because they, "Have a tendency to crack and get easily destroyed", and to date she's had 2 women return with black diamond rings only months after purchase to return and exchange. Weeks later when he explained to me why he went with a white diamond, knowing I've always wanted black - I had never heard that before, so I conducted some research. After reading several articles and contacting 3 diamond vendors to confirm, I knew she completely lied. If anything, black diamond are more durable than white - less sparkly sure, but equally rated a 10 on the hardness scale. Her true intention was to push the more expensive, white diamonds they had in stock. Taking advantage of an unknowing, unsuspecting man who was just trying to do the right thing. Additionally, our sales associate and the manager I spoke with when I returned to the store to consider upgrading my diamond framed a 10% discount as a 'favor to me'. Turns out, they always offer a guaruntee when it comes to ring upgrades, a 110% guaruntee on the trade in according to their website. That was more forgivable than the first offense, but just another example of the horrible way they do business. I'm extremely grateful to my fiance, and had an incredible engagement thanks to him (the ring is just a plus). Still engagements are meant to be exciting, unforgettable experiences - and that being said, they place a considerable amount of stress on the individual doing the proposal. Genesis will take every opportunity to take advantage of, and exploit that in their customers. We will not be returning for our bands, and I plan on continuing to warn everyone I can against their establishment.

cting the most perfect diamond and ring. They even had the diamond set in the ring in under 24 hrs! Fast forward to a week after our engagement, I reluctantly went back in to get my ring resized (I didn’t want to be without it after only having it for a short time.) The customer service representative, Liz, was so great with making sure I was selecting the appropriate size for my finger, and even taught me how use the jewelers loupe to see my diamond up close! They quoted a week turnaround time for my ring to be resized in house by their jeweler, Louis. He had it finished in 6 hours!! I was blown away and thankful to get my ring back so quickly!