We ran into GQ at a wedding show about 9 months before our wedding. The man we spoke to was out of the other location, and was exceptionally friendly. We signed up to see if would win the Fab Five deal- and we did! The deal gets you the groom...'s tux free as long as you rent 5 other suits/tuxs. And then they will pick up the formal wear at the hotel venue the next day for free, and the groom gets a free suit out of the deal.
We worked with Donna out of Elmhurst and she was great during the try on, which I attended with the groom and best man. We ended up calling at least once during the period between then and the wedding- we had to add a tie for my brother who wasn't standing up, so he would kind of match the rest of the family in the photos. Didn't seem to be a problem.
Now our order was a bit complicated. Groom and groomsmen wearing the same color suit, but different ties. Ring Bearer matches suit color, but vest and tie a third color. And then father of the groom wore a completely different color. So, when the day before the wedding arrived and we went to pick up my groom's tux the extra tie was missing, and the ring bearer's tie and vest were completely the wrong color. I am SO glad i went with to make sure everything was correct. it got straightened easily enough, and wedding went along beautifully, I assume they picked up the suits the next day with ease, as they didn't call and tell me otherwise!
But, we kept waiting to hear that it was time for my groom to go pick out his free suit. nothing..nothing... so he finally had a minute to call today. We got married in May, and it's October, it's definitely been enough time, and I had read the reviews on yelp stating that Donna can be kind of hard to deal with and that you have to wait on the suit. She apparently got pretty heated at my husband and was upset that he waited so long to call and ask about it. We were told they would contact us, so that's a bit annoying. Anyway, he's supposed to get the suit sometime soon, and he's really happy. I would definitely recommend them, even with the mix ups. Just like anything, you have to check and double check!