PLEASE AVOID THIS COMPANY!
We waited until the end of an incredibly long and stressful eight-month process to share our experience with this company, in hopes that no other couple... has to go through what we did.
What should have been a joyful part of our wedding, turned into one of the most frustrating and emotionally draining experiences we’ve ever had.
From the start, there were serious problems with our photos and video. Important moments were completely missed, angles were poorly chosen despite our clear directions given in advance, and the video quality was shaky and unprofessional. Our photographer gave little to no guidance, and the videographer’s demeanor made the experience uncomfortable.
It took over four months just to receive the original video—and many months more to get a version we could even consider acceptable. Throughout the process, we were handed off from person to person, having to re-explaining everything over and over. No one seemed to take real ownership, and we never truly felt supported.
Eventually, they offered us a small $200 refund—but only if we signed a legal agreement within two days, giving up our right to leave public feedback. At that point, we still hadn’t received the raw footage or a completed edit. We’re incredibly thankful we didn’t sign under pressure and lose our right to leave honest feedback.
They later retracted the offer and instead pushed print credits, despite us repeatedly stating we weren’t interested in products. The fact that they have this process—offering products in exchange for silence—makes it clear this isn’t an isolated situation. They have a system in place to deal with unhappy clients and value a fake reputation over honesty and transparency.
Their business model prioritizes volume over quality. They assign whoever is available, with no guarantee of fit or professionalism. You might save a little money, but the stress, disappointment, and lost memories simply aren’t worth it.
We are heartbroken that many of the most meaningful moments of our wedding were missed or mishandled. While we eventually received our raw footage, the emotional toll was far too high.
Please—DO NOT BOOK THIS COMPANY—You deserve better. On your wedding day, and especially after it.