This review is so difficult to make because I am torn about our experience with them. We had a relatively good experience with GS, especially with photos, but we had major issues w...ith regards to video. We did our engagement photo shoot in Boston with Jessica, who was an absolute delight to work with. She also did photos for our wedding, along with Sergio. They were both amazing, and the photos came out great. We loved them. With video, due to religious/cultural preferences, we asked for a female videographer. However, we were first assigned a male (I found out by accident actually). At first they didn't budge about changing the videographer, and when they did find a female, they wanted to charge me a travel fee for her. At this point, it wasn't about the money - it was about the principle. As your customer, you should have figured things out on your end without getting me involved. Eventually, they gave in and took care of the travel fee. The day of the wedding - all goes well with video. Kendra was so sweet and managed to catch all the important footage of the evening. However, before the videos went for editing, I made some requests from the editors for things not to include in the highlight video. They've sent it to me twice, not taking into account those requests both times. It's now been 7 months since our wedding, and I still have not gotten that video. I'm pretty tired of waiting at this point, and just hope that someday they'll remember to send the corrected video to me.