Our wedding was drastically downsized. Chantel was accommodating when decreasing our cupcake count and refunding us for those. The groom’s cake was stunning and better than the vision I had. The cupcakes were delicious – our guests could not st...op talking about them! When we went in for our tasting box, the store was adorable. The staff member at the register was an absolute doll and made us feel welcome.
The only “downside” I could think of was that communication via email with Chantel was not always prompt – I would make sure to call the store for timelier communication. It was a little difficult to get the cupcakes ordered initially due to communication, but they turned out great! Also, we had agreed on a cake stand to be rented. The incorrect stand was brought, so I did not know it was from this store. I thought the venue had supplied it, so I did not know I was supposed to return it. I was not able to receive my $40 rental deposit back due to this.