Glitzed Events

st as it allows us an avenue to learn how we may better serve our clients! The only way these reviews could be made better is allowing vendors to review the clients as well!!! I believe you missed a few KEY aspects in your review …. A) My staff did indeed work with you for your 30 day check in as you missed the original window (aka 30 days before) and came only 12 days before! You also fail to mention, I did my best to accommodate you on a weekend in the middle of wedding season. B) The original contract calls for 8 boutonnieres and the carbon copy of your “check in” receipt calls for an additional 3. The ONLY difference between our copies would be that you scribbled at the bottom of your copy. If you ordered 8 originally and added 5 as you say on your “30 day check in”, that would amount to 13 when in reality you needed 16. C) You have failed to mention that your man of honor forcibly grabbed me by the arm, pounded on your bridal suite door, yelled out “it’s us” and then literally pushed me in. I was then met with 3 people screaming at me, still unaware of what the issue actually was. I’m not sure honestly if you were naked as I was frenzied trying to rectify whatever you needed. I was purely trying to determine if the labeled boxes had some how been distributed incorrectly. I was then yelled at that “if I couldn’t produce” your “missing” (not ordered so therefore not missing) boutonnieres right then and there , that I was “useless and could get out”. D) You also did not mention that I went back to my studio, made the boutonnières and delivered them to the bridal party at no cost to you. I did indeed txt you at the time I was on my way back to let you know they had not been ordered but I was doing everything in my power to make it happen, and wouldn’t even be charging you for them because meeting your needs on your big day was more important than $60. E) I did not force you to change any part of your ceremony. I simply pointed out that your structure would be in the sun for 5 hours before you walked down the aisle per your venue’s set up restrictions. The weather called for 91 degree heat and I didn’t want your hydrangea to wilt. I suggested we create two urns, providing the columns they sit on at no additional charge ( typically a $120 rental fee) as this may be best as it would sit inside and be moved out right before the ceremony. I paid staff to sit on site for 2 hours to move these for you. You also did not incur any additional labor charges for the on-site hours. Furthermore, our ceremony urns range from $250 to $500 each. I explained via phone when you committed to this set up change that I was not sure I would be able to procure 4 stems of grade (A) phalaenopsis orchids. If I could not procure those flowers on 2 days notice of the change ( to bring them up to the $600 originally allotted for your ceremony), I would happily use your budgeted amount to provide cocktail arrangements so there was no wasted product. The 4 orchids alone made up a value of $200, thus there was no budget remaining. F) Finally, you have failed to mention that after the abuse (both physical and verbal) I endured on your wedding day (while still trying to do what was best for you), you proceeded to find it appropriate to txt me 3 days post wedding telling me I ruined your wedding at 11:30pm. I explained I know emotions run high on wedding days and I try not to take it personally, but you proceeded to say that “I should have figured it out and not even bothered you” as if you’re entitled to items you did not pay for and to abuse “service” workers - literally physically pushed into the bridal suite. FYI: We accept all credit cards (as 160+ brides a year know with an extended processing fee of 3% which you refused to pay). The contract policy states 50% is due at signing, When you returned to pay your deposit in cash, you caused a screen in front of a couple (whom were having their time) that you only wanted to leave a 30% deposit (WHICH I DID ACCOMMODATE). When your balance was due (30 days prior to the event), you told me you would pay the balance the day of. I informed you that this violated our policies and would not be able to accommodate any concessions on this matter. As to my fault? I will entirely own that after staffing an employee to meet with you on your time) they did indeed miss the appointment start time. It was clearly a mistake and one I apologized profusely for! The best way to help you at the time was to send you to our other location 15 min away to sit down with our representative. I leave you with this …. Your final txt to me reads that your “Wedding was ruined over 4 boutonnieres”. You truly do need a thick skin to work in coustomer service! Thank you, Nicole Esoff