Golden Hills Golf Club

ing up to it. We had our wedding and reception here at this venue on 04/27/2024. I originally signed my contract back in July of 2023. I met with Yolanda and toured the venue. The place is a little run down but has really good bones. The ceremony site and reception hall was a blank canvas that I just knew could be turned into my dream wedding with my coordinator and team. The contract was set up with a payment plan of my desired guest count. Fifty percent of our contract was due on top of the down payment by November. A lady named Kylie called for payment and notified me that Yolanda was no longer working there and that she would be my new point of contact. I advised her to use the card on file. A month later, I got an email asking if they could charge the card on file for the 50% payment. I advised that I thought this payment went through the month before. Turns out they never took the payment out and that it had slipped through the books with the change of hands. This was irritating, but I told them to go ahead and charge the card once more. Now that we were in December, I asked if we could go over the menu and do the tasting. She advised me to wait until after January, when all the holidays were over. In January, a walk through of the venue was done with my new POC Kaylee and my decorator. We went through the venue stock room to see what centerpiece, runners, etc, that I wanted to utilize on my wedding day. We were there for a few hours as we went through everything in detail as far as the amount of each item on site or that were going to be put on order. That day, I left happy and excited as I my vision was coming true. The following month in February, we had a tasting scheduled for February 23rd. Both my husband and I took off work for this tasting. My other decorator from out of town was meeting us there as well to go over her portion of decorating. I live over an hour away from the venue. I got a call while en route from Kaylee saying that we can't do the tasting because of a management meeting. I exclaimed that myself and my decorator were already en route separately, and she is from out of town. She told me that we could still do the walk through with the decorator. I had to call my husband, who was en route from his workplace, that it was canceled. We were very frustrated. When myself and the decorator and I arrived, Kaylee advised me that they got a new chef. The new chef came out to greet us and explained that he was new and canceled the tasting because what was being prepared was not to his standard. He also advised that since my large wedding party (27) was getting served and plated that the whole wedding of 150 guests should be plated instead of buffet style. He also threw in an additional appetizer during cocktail hour for the inconvenience. This gesture reassured me that I was in good hands despite the previous inconveniences. We went over the menu and set up a tasting for the following month of March. On March 29th, my husband and I finally got to taste the food. However, when we arrived, I was greeted with Yolanda, whom I thought did not work there anymore. She told me that Kaylee was no longer working there and that she would be taking over my account again. She also wanted to go over everything that was discussed with Kaylee to be caught up to speed. It seemed like she didn't have much of a pass down, only a few emails that were sent back and forth from Kaylee and I. Back to the tasting.. the two plates had a chicken breast that was wrapped in a single piece of bacon with a mayo based sauce on top. The plate also had a 4oz salmon without any sauce, mushroom risotto, and greenbeans. My husband hates greenbeans, by the way. The salmon was overcooked, and both proteins were supposed to have a sauce. We never asked for bacon and definitely not the greenbeans. It was supposed to be a vegetable medley with broccoli, carrots, and cauliflower. Only one appetizer was available to taste and not the additional one that was promised. There was no salad, and it just was not presented as if it was for my wedding day. Plus, there was only one side to taste and did not have the vegetarian options available for tasting. The chef brought out a pork belly dish with southwest mash that was way better tasting than what we had on our plates. We agreed that that was better than the chicken option, but I had to see how I could change the RSVP menu with a now pork option. We also went over two his and her signature drinks to be served at the wedding. When we left, Yolanda told me that she would send me an itemized list of everything to include all decorations and menu items in the next few days. I never received anything. At this point, it's April, and my wedding is less than a month away. My coordinator tried calling to reschedule a tasting for the food we will actually have on our day, as well as the final details. She had a getting in contact with anyone, and they ended up denying a second tasting. When Yolanda reached out, she advised my coordinator that most of the decorations promised to me can not be delivered on. The items weren't even ordered! They told me that if I needed anything that I would have to buy it myself. I had mismatching centerpieces and different color chargers on the day of my wedding. I even had to buy some myself to have enough for everyone. I was told all this just two weeks before my wedding, and my decorator had to make a miracle happen. The day of my wedding was horrible. The venue had another wedding going on that day and did not have enough staff for mine! My bridal party was supposed to be transported with the golf carts to and from the ceremony. There was no one available, and they had to walk really far in their heels. The room that all the girls were getting ready in did not have ac, and there was a giant dead roach in the sink. The room for all the groomsmen still had storage chairs in them. Nothing was set up for the bridal party, no sofas, chairs, or mirrors that were promised. My wedding was supposed to start at 5 pm. I was sitting in a golf cart for over 40 min in my wedding dress, waiting to get driven down. My photographer and videographer were on paid timeline. They were barely setting up my arch at 5 pm! I missed so many vital parts of my wedding due to the timeline not being followed. There was no signage for guests, and they did not know where to go. I was told that many were just standing around and waiting in the front. The pita chips were stail during cocktail hour. Most of my guests left even before dinner because that was late! I was so sad. My wedding party didn't get to eat all together because they didn't have the staff to serve. It took over 15 mins to serve just two plates. The other wedding guests were served buffet style, which was not what was promised to me ultimately. We even had to pay extra for my wedding transportation due to the timeline. All in all, I did not enjoy my wedding day or the experience regarding this venue. Do not have something so special here because they will drop the ball. I would have gone elsewhere if I had the time. Many broken promises, and I left out so much more, but hopefully, you can paint the picture of what your experience will possibly be.