Golden Hour Paper

s color/paper/etc I placed my order on 10/14/24 and was told they would ship in 2-3 weeks. I never heard anything back and still had not received them by 11/18/24. I reached out asking for an update and was understanding when told they would be shipped before 11/28/24. I received an email on 11/26/24 with a picture of the finished product and was asked my opinion on it. I responded on the same day and asked for the product to be resized because I didn't like the dimensions. Instead of doing what I asked, the order was shipped anyway and I received them unaltered. I also noticed upon receiving them that the color was not what I asked for and it looked like the ink ran out in multiple places because it would fade to a light blue when it started out as navy blue. I didn’t notice the color change in the email she sent before I received it in the mail so I didn’t think to say anything about it. I received the order on 12/13/24 and immediately emailed asking about the resizing and color. I NEVER GOT A RESPONSE BACK and then sent a follow up email on 1/4/25. I finally got a response back on 1/7/25 and she offered to redo them free of charge on a smaller sheet of paper and with a more consistent ink color. I will admit, my response back was delayed because I had just had a baby and was unable to email back until 2/4/25. I agreed to having them redone and asked a lot of questions about the process in that email on 2/4/25. I GOT NO RESPONSE! I followed up again on 4/15/25. AGAIN, NO RESPONSE!! Followed up on 6/10/25 and finally got a response back on 6/11/25. In her response on 6/11/25 she stated she would get started on my order the following week which was 6/16-6/20. I responded on 6/12/25 and after a couple email exchanges we decided on the final paper color, paper size, ink, everything on 6/26/25. SHE GHOSTED ME AGAIN!!!! Didn’t hear back, didn’t receive my order, NOTHING!!! I emailed her yet again on 9/23/25 expressing my frustration with the entire process and she offered up my original color preferences at no charge, I assumed and I responded back within minutes that that is what I would like done. I have not heard from her since 9/23/25 and I STILL HAVE NOT RECEIVED MY ORDER!!! I’m not one to post bad reviews and I usually extend a lot of grace (which is very evident in my responses) because I know life gets crazy and there are always unforeseen valleys but this is absolutely absurd!! For the amount of money I paid for this order I never would have expected such poor quality and poor service. And for anyone interested, I have ALL the email receipts as proof of this terrible service. I would not recommend Golden Hour Paper.