My husband bought my engagement ring here and it was a little large. We got engaged on Sunday and I went in on Tuesday to have it re-sized. When I called on the phone they said it would take 2 - 3 days. When I came to the store I was told it wo...uld take 2 - 3 weeks because the goldsmith would be on vacation. The salesgirl must have seen the disappointment on my face, because she asked how long ago I got engaged. When I told her it was just a few days ago, she asked me for my ring and to let her check on something. After a few minute she came back and whispered that it would be done by 5.
She was so sweet. She took the extra time and went the extra mile to get a ring that fit on my finger.
My husband and I also bought our wedding bands here. We worked with a different sales woman, but she went above and beyond and was willing to fly a ring in from new york for me to look at.
Every time I have gone back to get my ring cleaned or to pick up our rings I have experienced great customer service.