GRACE GOW

id for a custom wedding ring set well ahead of our wedding date, expecting timely delivery and communication. Instead, we were met with silence, broken promises, and ultimately, no rings at all. Despite multiple emails, calls, and messages from both myself and my husband, we received little to no response. When we did finally hear back in May, just before our wedding, we were told the rings would ship immediately due to an "emergency delay." They never arrived. Tracking information was never updated. Our wedding passed without our rings, and with zero accountability from the company. We had to scramble to purchase backup rings last-minute. The emotional stress and disappointment of this cannot be overstated. This wasn't just a missed package — it was a complete failure to deliver what we paid for, during one of the most important moments of our lives. To make things worse, we are not alone. We’ve connected with multiple other customers who have experienced the exact same pattern: no product, no refund, and no communication. We requested either: The rings delivered plus a 50% refund for the trouble, Or a full refund. We’ve received neither. No resolution, no communication. We are now pursuing formal complaints via our bank, the Better Business Bureau, and consumer protection channels. We are also leaving reviews across every site we can to warn other customers. Grace Gow is still actively taking money via Airbnb, their website and stocked in various boutique stores — please think twice before supporting this business. This company has failed us, and others, at a deeply personal and financial level. If you’re considering Grace Gow, don’t. It’s not worth the heartbreak or the money.