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Graif Clothing Reviews
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Reviewed On 9/10/2022 by Anna W
It really bothers me to leave negative reviews, especially on a local business- but I believe this is warranted. We rented suits here for my wedding. In the months leading up to our day, I had 2 separate meetings and multiple check-ins (in pers...
on and via phone calls) to make sure every detail was perfect for our special day. I am a micromanager and everything was set! Communication once the suits arrived wasn’t great and I had to contact them first, but I wasn’t too bothered about that. What did, however, cause a problem was that they provided all 11 men in the party and family with the WRONG suit color. In addition, they provided full ties instead of bow ties, which were specifically requested and (we thought) ordered. We realized all of this the night before our wedding. After the wedding, we requested some reimbursement due to the wrong product being provided, to which they agreed. However, the partial refund process was a nightmare with the staff mixing up card numbers and when groomsmen arrived from out of town who had paid cash, staff claimed they did not have any cash to reimburse them and they’d have to come back. This experience was extremely disappointing and it felt as though communication between staff was nonexistent. In some industries, this can suffice, but when it comes to a wedding where every detail is meticulously planned, this is unacceptable.
Reviewed On 8/02/2021 by Kristen F
Graif clothing was so easy to work with! All of the groomsmen lived out of state and they made it work. All of the suits looked great. Highly recommend!