Graif Clothing

ther-in-law live 1-2 hours away from Graif one-way, so minimal trips were important, and this was made clear early on. We picked Graif as they were local to us and in a central location for everyone. The handful of weddings I, my groomsmen, my dad, and my father-in-law have been in, it has always been measurements, first try on, try on after alterations, and done with the occasional need of someone maybe needing one extra alteration for slight adjustments (3-4 VISITS MAX). We had 5 of the 8 with 3 visits, 1 with 4 visits, and 2 with 5 visits, with 1 of them having pants that were still incorrect. The only good and smooth experience we had in this whole process was the initial measurements visit; other than that, nothing was seamless or without some sort of issue or miscommunication, or lack of communication. There was a very significant lack of communication and disconnect between all of the employees. There was only one time that they reached out to us first, and that was to let us know that there was still one person in my party needing to get in for measurements before the deadline, which they did. After that, we had to always reach out to them to get updated. It was past the approximate time they said it would take to get the suits in, and we hadn't heard from them, so we called just to find out all the suits were in. During the first try on 4 of the 8 of us had either WAY TOO BIG OR SMALL pants or jackets (some needing to have new stuff ordered and couldn't even have alteration markings made at this visit), one of the bigger guys had a vest that was way too small and was told now rather than when they took the measurements that they don't make a vest big enough for him. We had already picked out specific style of shoes we wanted them all to wear and some were given shoes to try on and others were not, and for those that did try on shoes some were given the wrong shoes to try on, but thankfully we had sent them all pictures of everything so they called and asked if what they were trying on was correct and we said no. After everyone's first alterations (THAT ALL GOT DONE A WEEK LATE FROM THE TIME THEY STATED), 3 of the 8 of us still had issues with fitment. I had pant legs with two drastically different tapers (one was baggy and the other was so tight that it was stuck on my calf). Another had pants still way too big. Another had pants that were initially too small, AND THEN THEY MADE THEM EVEN SMALLER, then made them slightly bigger but still were too small, then made them slightly bigger but still were too small and ultimately, after 5 visits, no more adjustments were able to be made because their only alteration person was on vacation the week leading up to our wedding (WHICH WE ONLY FOUND OUT A WEEK BEFORE HAND) so he had to just take the pants as is and he ripped the butt of the pants open at the wedding when simply sitting down. There never seemed to be any urgency on their side of things to make sure alterations were done correctly before their alteration person was on vacation. One of my groomsmen was charged an alteration fee even though alterations were included, and when I brought this up to our main point of contact, I was just told that they would look into it, and at this point, not to my surprise, we never heard back. This is our experience.