GRAND LAKE LODGE

s the best!) took us on a tour of what is available with the wedding package. Unfortunately, it was very clear to us that the person giving the tour had not be prepped on what we actually wanted to see. We had spoken with someone from corporate, Alyssa, about what exactly we were interested in seeing during our visit and what we wanted to talk about. During the tour, what we wanted to see was not offered. When I asked about it she gladly showed us but didn't know anything of the conversations I had with Alyssa. The Monday after the tour I called Alyssa during normal business hours. When I said who I was there was no "How was your trip up there" or "Did you enjoy seeing the place". There was just silence. After asking her questions about what we had discussed she kept talking about things we had already decided I wasn't interested in. I then explained to her that we had already discussed this and she made it clear she did not remember anything we had already discussed. She said the reason she did not remember was because we had originally spoken in early May and that was too long ago. The space we saw was the Dining Room. The sales rep told us it only seats 32 people and it would be less than $500 to book the whole space. We were hoping to have closer to 35-40 guests and Alyssa had to get back to me about whether the space could fit that many people. After speaking with the venue, Alyssa let me know that since I wasn't having a DJ they could probably fit that many people for us. After seeing the space on Saturday it clearly fit way more than 75 people. The tour guide let us know there may be restrictions in party size due to the kitchen availability (which makes sense unlike what the sales rep told us). Today when I spoke with her she said the Dining Room was not able to be fully rented out. She said she was sorry for MY confusion about this. Overall, I felt like I was not important and my time was not important to this sales rep. From my experience I would not book this place. Weddings are stressful enough - I need to know I can trust the staff to be organized and efficient. From these early interactions it is clear corporate does not understand what is available at this venue. **This is the first negative review I have ever given a place. I really hope the honesty about my experience can help another hopeful bride

ldn't be more beautiful. And having everyone stay in the cabins was so convenient and fun! I would recommend The Grand Lake Lodge to anyone looking for a gorgeous Colorado wedding, or just a vacation in Rocky Mountain National Park! The memories we made here could not be topped. Thank you Grand Lake Lodge for an absolutely fabulous time!! ❤️

during the ceremony, on-site cabins for guest lodging, and a beautiful reception space -- I couldn't have asked for anything more! The staff were friendly and helpful, and my husband and I have now been back to stay at the lodge for our anniversary weekend every year since our wedding. The Nuptial Knoll will always hold a special place in our hearts.

ntract the lodge in the summer of 2018 during the transition of ownership and during a wildfire that required evacuation, however, I rarely received responses even when I followed up multiple times. It didn’t matter if I called or emailed. I was working with someone who must’ve left the company because she stopped responding altogether and it took months to know or receive a new contact. No one ever reached out, I had to track someone down through one of your offices because I couldn’t get ahold of anyone with the lodge being closed for winter. Micaela was the only one who ever responded so I had to include her or I’d never receive a response. An issue would pop up, I would be told it was resolved only to find out later it wasn’t. It was just one frustrating thing after the other. If we hadn’t already planned everything, we would’ve switched venues. A week before our wedding, I was finally contacted and asked to fill out a spreadsheet by the intern. But other than that I never heard from the on-site team until the night before my wedding (again the intern) when I was gathered with guests about to leave for our rehearsal dinner. It was inconvenient and frustrating. They then called me multiple times the day of my wedding when I was trying to get ready. Multiple times I received different answers based on who I spoke to. They were great about offering an alternative location due to weather but I had to ask for it twice for it to be offered. They did offer to have employees direct guests to the ceremony based on weather which was really nice. Five minutes before the ceremony one of my lashes started to fall off so naturally I’m panicking. I ask the manager Alex if she had glue and she replied that she wasn’t a cosmetologist and that she called me multiple times earlier in the day offering help. I felt as though I had to get even more upset and for my maid of honor (who’s a Meeting & Events Manager at a 5 star/diamond resort)to step in before she offered to ask anyone. When she finally offered to ask, she immediately stated that no one would have any. Luckily a sweet girl gave us her eye liner to save the day. The lack of Customer Service was glaring. I was shocked that they didn’t have anything on hand that would actually be helpful to the bride or at least offer to try and help even if you don’t think you can. Brides have enough stress, they don’t need people being rude to them on their wedding day. I had so many issues with vendors that were uncontrollable but the way you treat people is something you can. The rest of the staff at the front desk were beyond fantastic to me and my guests. They helped provide directions when people were lost, resolved duplicate rooms that were erroneously booked by the events team that the events teams never took care of as promised and always made sure we were taken care of.