Grand Rental Station

e to fix. They do not care about customer service.

to take the risk. I used Grand Rentals Station of Williamsburg for my tent, glassware, dinnerware, tables and chairs rentals totaling up to $3600 with an additional $400 for a non-refundable damage fee for all my items. Thus I was very surprised to find a separate, additional charge of $60 one week after my wedding. I called Grand Rentals of Williamsburg to clarify and clear this charge. I was told that this charge was originally for 4 broken wine glasses, and 1 fork, 1 knife and 1 spoon. I asked how did these handful of items add up to $60 and why my $400 damage waiver fee did not cover these damages like the name would state. After 4 phone calls to the manager, I was rudely told that he did not believe me and that it was up to his decision on what would be refunded or not. His assistant then stated an excuse that all broken items need to be acknowledged by the renter at time and location of pickup. I then asked if they had attempted to call me or anyone else for a statement of broken items, which they had not done. Finally after stating that I was unhappy with my experience and expressed that I would write a honest and thorough review of my bad experience did the manager attempt to work with me. He then said he would provide me the refund for all the items listed above, which now totaled $26. This did not match the original $60 charge so once again I asked where this number arrived from and what else I was being charged for now. They could not tell me what the remaining $34 charge was towards and after complete exhaustion, I just let it go and kept the unjustified charge to be done with this awful business. In the end, my experience through a web of excuses and their extreme lack professionalism and customer service is why I HIGHLY RECOMMEND TO NOT USE THIS BUSINESS FOR YOUR RENTALS!!!