About this vendor
Event rentals & planning company with over 30 years of experience serving the VA, WV, and MD areas. All event types welcome, i.e. weddings, corporate, graduations, festivals/fairs, parties, etc. Specializing in tents, furniture, tableware, linens, decor, staging, and more, we promise high quality service & tireless dedication to making your event vision a reality!
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Reviews
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3.4
out of 5.05 reviews
While we haven't had our wedding yet, I just want to give a huge shout out to the rental guy Zack for being so helpful and making this rental process super easy! He is very communi...
cative (returned missed calls on the same day) and quick with promised emails. I had a ton of questions about whether the tent we were considering would fit our guests and wedding party, and he took the time to walk me through it over the phone. I'll update after our wedding, but I also far impressed with their customer service and professionalism.
We have rented equipment for many years but last weekend we rented tablecloths for our daughter’s wedding. Joel (if I remember his name correctly) was friendly, efficient and easy ...
to understand. I did everything over the phone but it went very smoothly. The tablecloths were clean and looked beautiful on the tables. I highly recommend them and will be happily renting from them in the future.
Well I used Grand Rental for years till this summer they tell me it will take 30 days to put a pump button on my weed eater(4 little screws exposed on the top). Well when I called ...
back to the desk to let them know the deal ,
they went to make excuses like we sell 4000 Stihl products this year and so on. Little story for you , if they have time to sell you stuff but not to fix it in a prompt courteous manner then don't buy new from them either. Real mechanics can build a whole engine in a car ,pull and reinstall in a month but they can't put a 5 minute button in less 30 days ??
We have used Grand Rental on three separate occasions, each time we rented 20x40 tents, tables, chairs & linens. On numerous occasions we've rented tools...from chain saws to bobca...
ts.
We have NEVER encountered one problem with this family run company.
They have always been kind and respectful, and even helped me stay within budget last June, when I was hosting a 75 person 50th Anniversary party for my parents.
I know that they just recently moved the "Event Planning" portion to another building, and that may require working out a few issues, but I will always make them first choice. I would recommend them to anyone!
Do not hire this company!!! They have horrible service and they were three days late to deliver my rentals for the wedding. Bc of this company, we had to spend the entire morning o...
f our wedding setting up. Our ceremony happened an hour late. The owner was the leader on making our rentals three days late. And then when we called asking for a refund for the lack of service and professionalism, we were argued with and told we would get a call back and that never happened. Oh and to make it all worse, he charged my account four days prior without my permission and without doing THEIR job. They have horrible customer service, the owner is a crook and is only interested in making money.
Contact
1599 Berryville Pike, Winchester, VA | VA, MD, WV
Grand Rental Station Winchester