This was going to be my dream venue. My fiance and I go here twice a year every year because we love the customer service. That was until we dealt with the wedding side of things.... Here were my major issues:
We wanted brunch for dinner because we LOVE brunch food, they refused stating that their chefs are trained in the shifts that they serve and during dinner time, it is impossible.
They only allow you to do a ceremony if you are having a reception
Hidden costs, PLEASE BRIDES READ THE FINE PRINT! They want you to pay all costs prior to the wedding but sneak in that they will send you a bill 30 days after of miscellaneous charges
They charge 18% gratuity on EVERYTHING! I am talking about chair set up for ceremony, 18% on top of the 6$ per chair
It was always no, no, no. I have worked in this business for many years and understand why businesses need to have restrictions, but unless you have a budget of at least 25k and are willing to do it exactly how they want you to, you will not enjoy being here.
Complete extortion. Really sad because it has now skewed my view on booking my yearly trips with them. Extremely disappointed.