Grandover Resort & Spa

in the morning. It was very warm. We were assured at 10AM they had just turned the air on. As it turned out at 2PM we were told the air conditioning had been broken for over 24 hrs and nothing could be done. After many heated discussions our reception was moved to another room. A very plain, square room- not the room we contracted for with character and a fireplace. We could have gone to a firehall for a plain square room. When they set the room, the tables were arranged differently and table numbers and chairs were incorrect. (We didn't have time to check the arrangements due to how long it took to change rooms and we needed to get ready. As the mom of the bride, I missed all the activities with my daughter, helping her get dressed, pictures, etc. No one could find me for hours because I was arguing with management. My daughter did not know there was a problem. I was not ruining her day. 15 minutes before the ceremony was to begin, the skies opened up and the ceremony and cocktail hour needed to be moved inside due to rain, not the fault of the Grandover, but the staff did not help with any of the rearranging of chairs, flowers, etc that needed to be moved inside. The groomesmen did all the work. During the cocktail hour which was moved inside, there was 1 bartender for 150 people- no one to serve the horderves. They were plopped on the high top tables. There was also no seating available for our elderly guests. When my daughter and son-in-law selected the menu, my daughter stated it was the best food she had ever had. Unfortunately, it must have been a different chef this particular night. The food was cold, not very tasty. In the contract it stated, No BROCOLLI".. Guess what the vegetable was, brocolli. They gave everyone brocolli except the bride and groom so they could hide it. When my daughter saw brocolli on the plates, she asked they said they forgot to order the other vegetables. We were told they would tally the drinks. There was no tally of drinks- at the end of the night we were told on MOnday they would measure what had been used in each bottle. I still would like to know how they measured a rum and coke. Im sure I paid for the mixed drink as well as a soda in this particular case. Also the bottles were all stored in the kitchen for 2 days before they were measured. Coffee and tea as well as the cake were to be served- they were not served. At the end of the night, the staff was in a hurry and threw the handmade cake topper in a box and broke it. We did contact management after the wedding. A small refund was given, but nothing in comparison to what we should have rec'd. Unfortunately, there was a medical emergency in our family the day after the wedding and we just did not have the time to address the situation. We had every single detail worked out when we planned this wedding. We do understand things happen. But we were lied to for 4 hours that the air conditioning was working. it was a 90 degree day, we needed air conditioning. I will never get to do all the sentimental things with my daughter on her wedding day. The Grandover ruin this by lying. The bride and groom had plans that they would go to the Grandover yearly to celebrate their anniversary. They will probably never set foot in this resort again.

e was helpful on all aspects of the wedding reception and was very flexible, even offering to pick up and drop off our table runners.She knows how to prioritize and make her brides feel that everything is under control. The resort itself is beautiful. My only qualm was not being able to do our pictures when we wanted to because the other wedding that was going on was running late because of the bride (yes brides we like to make the day all about us, but if you are using a place like this where more than one wedding is taking place, BE ON TIME TO YOUR OWN WEDDING! The whole being late is fashionable is ridiculously stupid. It is also incredibly rude to your guests.) I also wish the vendor were strict on time as well, forcing all brides to adhere to their schedule as much as possible so that if more than one bride had their wedding there, things can be coordinated smoothly. The room we got after our reception was beautiful and the place is great to stay in. We didn't have hold a block for our guests just because we knew it was out of most people's budget, but we were allowed since, you know, we had our wedding reception there. The resort is a great place to take wedding pictures and to stroll around the day after the wedding. It is very relaxing. Sunday brunch is delicious as well and something I would HIGHLY recommend doing. Overall this place is a beautiful place, making it a great deal on how much you want to spend, which all depends on how big your wedding will be obviously. Danielle is a great source of information as well as a great shoulder to lean on when things get crazy (which they will)

was an absolutely beautiful wedding! They have a beautiful location for ceremonies and several options to choose from for reception. Our reception was in the Grandview Ballroom, which is beautiful! Carole Henegar helped me from day 1 of the planning process and is wonderful to work with. She is very responsive and is a great resource!

call we got champagne and no truffles! Then for our breakfast the next morning they gave us a hard time for arriving for the Buffett at 10am, even though it wasn't supposed to end until 10:30. Never going there again!

x 150 people from all over the country. The hotel was very accomidating to all of our requests and the service was impectable. To the guests the best part has been how great the food was. I have had numerous compliments about the food that we served. I would highly recommend Grandover.

to help project you and your Officiant. Our attendees wouldn't have heard us if that wasn't in place. Water stations were present and the light breeze offered a little relief to the warm day. Our cocktail and reception was moved inside with excellent banquet staff ready to assist our guests. The food was incredible. We had a plated dinner and everything came out hot and in perfect timing. We couldn't have asked for more.

nt for us). On the day of the wedding, although still good, the food was not as good.

with Carole who when it came down to the day was completely on top of it. Her staff was very attentive and very professional. They never inturpted us during the night and if they had a question they would approach my parents so that we could enjoy the evening and not worry about a thing. I honestly couldn't have ask for anything more or have a better venue for our wedding.

tor is a little overbearing and controlling. She will question anything you do that is not strictly traditional. For example I used the bridesmaid's bouquets as centerpieces and she was worried because they were not being introduced with their flowers.