Grayce Floral

My wedding bouquet and my now husbands boutonniere were done by Grayce floral. My husbands boutonniere completely went dead within an hour after it was delivered and looked absolutely horrible. My bouquet starting falling apart before the wedding even started, My mother, who is a florist, trusted Grayce to do a good job and they surly disappointed. My wedding bouquet was even falling apart at the alter while I was saying my vows. My mom proceeded to call the florist about 2 days after the wedding and the lady she spoke with was very rude and abrupt. She stated the owner would get back with us. A week went by and my mom called yet again and the lady she spoke to previously was yet again abrupt and rude and stated the owner would call, she is extremely busy. About and hour went by and my mom received the call. The owner was very rude and proceeded to put the blame on me as the bride that I was not careful with my bouquet. If you are a florist, you would know that you should be able to swing a bouquet and it shouldn't even have one flower fall out. My mom was very nice to the owner, but she proceeded to put the blame on us and stated that my mother in law messaged them and stated that it was perfect and beautiful so they don't understand why they are getting this from us now. Come to find out the photo they are referring to is of my bridals, which the flowers were done by my mother, in silk, and my mother in law was talking about how beautiful of a daughter in law I was in my bridals, my mother in law never messaged them once to say how beautiful and great the flowers were. They have been nothing but rude during these circumstances and have no regret for what they gave to me on my wedding day. My bouquet, what was left of it, was dead by the end of the night and so was my husbands boutonniere that was unable to be preserved. We do not want anyone else to have this problem so that is why we reached out. They asked for videos and proof, as a bride and mother of the bride you are telling me you are going to go grab your phone to document your bridal bouquet falling apart all while you are trying to get married?! So unprofessional and rude. I recommend you do not use them for your bridal/wedding needs so you may not end up like I did. With a bouquet falling apart, boutonniere dead on your husbands chest, and then afterwards the florist put the blame on you and everyone else, but themselves. Save yourself the heartache and choose a better florist! (Go look on their reviews on google and you will see I am not the only one that has had run ins with them!)