Professional, friendly, on time. Very prompt and accommodating i would welcome the opportunity to use them again.
Reviewed On 7/28/2021 by Aaron C
Great Lakes Chiavari was great to work with. Super flexible and explained everything. They had a great price on frame tents. Will recommend to anyone looking
Reviewed On 7/19/2021 by christa w
Company takes zero accountability for damage . My husband posted a review also but they are completely unprofessional . The day after the wedding they arrived for our chairs and it was raining. With out our permission they backed into our grass...
to save about 20-30 feet of walking . The truck got stuck and my husband the day after the wedding had to help them get unstuck. We had to give them a brand new outdoor area rug to lay under the tires as you can see in the photo. During this time the owner called me to ask if his men were their and I said yes they are stuck in our yard and all he said was have them call me . No apologies or anything at that time. The following week week called and basically they said what do you want from us. We basically said a apology would be a start. No call back . We had the owners number from the Sunday we called and left a message and he never called us back . He knows who we are because he called us looking for his men. We now are out of a new patio rug and 250.00 in lawn repair. We do not recommend using them
Reviewed On 7/18/2021 by Brian W
Ruined my lawn, won't return phone calls. Zero stars.
Rented chairs for our wedding. The following day when they returned to collect them, the driver decided to back their cube truck on my grass to save themselves ~30 ft of effort. It had b...
een raining all day, and their truck got stuck. As a result, they created huge trenches of mud and destroyed the grass in their path. Then asked me to help them get it unstuck. Over $250 in damage was done.
I contacted their office the following day only to be referred to their contract which states they are not liable for damage. The contract also states they "shall minimize damage to customer's lawn", which they clearly did not. I asked to have a person in authority return my call.
Thursday afternoon (4 days later) with no call back, I called the owner directly. I left a message and never received a return call. The owner was also aware of this situation as he called looking for his team while they were stuck. He never took initiative to reach out, which is basic customer service.
Terrible customer / business service, and complete disregard in general. Once they have your money, they disappear. Instead of offering a simple apology and asking how they can make it right, they choose to duck and hide.
Reviewed On 7/13/2021 by Sarah V
Very great communication, answered our many questions and last minute requests for 2 more chairs. Made it easy to reschedule during COVID, and chairs and cushions were exactly as we needed, by far the best priced rentals in our area!!
Reviewed On 10/31/2020 by Derek S
My wife and I used Great Lakes Chiavari Chairs for our wedding on October 10, 2020. They were extremely flexible and communicative with us as we dealt with the challenges that came with planning our wedding during a pandemic. Through all the da...
te changes and order modifications, Kyle was extremely accommodating and understanding. On the wedding day, the chairs were set up and torn down right on time and were in excellent condition. They were very comfortable and looked amazing! We would recommend Great Lakes Chiavari to anyone looking for chair rentals!
Reviewed On 10/17/2018 by Rachel S
I used Great Lakes Chiavari for my wedding on 9/21/18. They have the best chair price around. I also used their gold chargers. They set everything up and took everything down. Invoice was payable online. They were great to work!