Great Lakes Wedding Gown Specialists
983 Butternut Dr, Holland, MI
About This Vendor
Treasure. Restore. Restyle. Complete Gown Care
Is your gown or dress ready for the trip down the aisle? Professional alterations. Gown cleaning & professional pressing. Complete gown care! Are you thinking about wearing a vintage veil or gown? Or incorporating vintage or special fabric into your wedding day ensemble? We are West Michigan's only Certified Wedding Gown Specialists and we love to restore and restyle family and vintage dresses and wedding gowns. After the wedding, you'll want to have your gown carefully cleaned and preserved or certified for resale. We specialize in these services. We are conveniently located on the north side of Holland with easy parking and service hours.
Details
Business Attributes
Woman-owned Business
Fashion Services
Alterations, Custom Designs, Dry Cleaning & Preservation
Great Lakes Wedding Gown Specialists Reviews
Share your thoughts with other couples
Tami was so easy to work with, even through a global pandemic! And my dress looks amazing!!
Tami and her team were super easy to work with. I love how they're local to the community, and I'm happy to support small businesses. They also did a fantastic job hemming, creating a beautiful bustle, and pressing my dress. It looked stunning ...
and made me feel amazing on my wedding day!
They added lace sleeves to my strapless wedding dress and it was so perfect! Sherri was great about working with me for fittings and had it done in plenty of time. I was so incredibly happy with how it turned out!
Sherry Hettinga altered my mother-of-the-bride dress. Great experience!
My experience with Great Lakes Wedding Gown Specialists has truly been horrific.
They messed up a bridesmaid dress for me this summer, then "fixed it" (Still very tight, and so long I ripped it walking around at the reception)
Worst of all, t...
hey messed up my wedding gown itself on 2 occasions, then refused to let me come back into the shop to fix it for a third appointment. Both occasions asking me if I had gained weight, etc, making me feel extremely guilty.
I had to go to another alterations specialist who was shocked that they took my money for such poor craftsmanship. (Big thank you to the other shop for saving my wedding day)
Not once did they apologize for a single mistake.
Ladies, do not give your wedding gown to these women! So heartless that they refused to even let me come back and get the gown fixed.
Waste of money, time, and a lot of emotional drama.
Response from the Vendor on 08/27/2019
Wow. I do not like to respond negatively to a negative review, but I must defend my seamstress. Rather than "horrific", this situation has been "frustrating" on both sides, including the bride's and we freely admit that. Our seamstress stayed l...
ate one night to let the bridesmaid dress back out to the original size when it did not fit after being taken in. She also invited the bride to her home to save her time and miles for a 3rd wedding gown fitting, at which the bride signed out the wedding gown, stating she was happy with the fit.
A week later, the bride contacted us saying the gown did not fit again. We did not refuse to work on it, but rather stated it would be an additional cost if we did another fitting since the bride had already signed it out.
I also witnessed apologies offered to her by our seamstress and I offered my own on several occasions for the inconvenience.
I am very sorry she had this experience.
I brought my dress, my veil, and my 2 MOHs dresses to Tami 2 days before my rehearsal, and she did a fantastic job pressing them for the big day. I had brought my dress through multiple states driving to our destination, so it was quite wrinkle...
d, and Tami made it beautifully smooth which was crucial for my fitted Mikado dress.
Response from the Vendor on 07/30/2019
Thank you! Your dress was gorgeous and we were honored to work on it for you!!!
I went in for just a bustle and ended up needing to have my dress shortened and they were able to fit me in on pretty short notice. On our wedding day, I realized they forgot to hem up the lining on the inside. When I went in afterward, they re...
funded me some of the cost no questions asked and hemmed up the lining anyway for no charge before having it cleaned and preserved. They were extremely apologetic and sincere!
I saw wonderful (hand-selected) reviewers on their website, so I drove out to the lakeshore several times to have my dress and shoes cleaned and preserved. I have searched high and low for the beautiful satin sash that was definitely with my dr...
ess in the original garment bag, but it was lost somewhere in the process without so much as an “I’m sorry”.
They got rid of the original garment bag and said that they used special bags for preservation (okay, fine), but no efforts were made to rectify the situation - discount, apology, efforts to search, offers to clean my shoes at a discount, etc. They just assured me that it wasn’t their fault and that they’d “let me know” if the sash ever turned up. It was from BHLDN, perfectly matched the satin layer under the lace on my dress, and wasn’t cheap or easy to come by that color as it seems to be in limited supply.
Additionally, I brought my shoes to them to be cleaned and they were still dirty (actual dirt and blades of grass were in them) when I picked them up. Again, no apology, just instance that they’d done their job when I asked if they’d even been cleaned. When I asked about the cleaning process, the answer was vague.
I would definitely NOT recommend this place to anyone who wants their precious and expensive wedding garments to be taken care of properly.
Response from the Vendor on 08/26/2018
I'm so sorry that your sash is missing. When the gown and veil came into our studio, there was no mention of a sash and it was never noted on the paperwork that the customer filled out or the invoice that our team member filled out. When the ...
bag was unpacked, the sash was not found either, so I am afraid we never received it. I did offer to make a new sash for the customer, but she was not interested in that solution. We were quite happy with the outcome of the shoe cleaning based on the condition they were brought into the studio. I am very sorry that this customer did not have a great experience with us and would be happy to speak in person with any potential customers who may have a concern from this review.
Horrible service from the moment we walked in the door. The seamstress wanted to take out the low back of my dress instead of tailoring the sides. When we questioned it, we were yelled at and told not to question her sowing experience. The ent...
ire alterations would have been $450-$500, and with only one seamstress they were very busy so the dress would be available about a week before the wedding.
Decided to take my gown elsewhere and had an amazing experience at Miller Bridal in Fremont, and saved at least $150! So glad I followed my instincts. You only get one wedding dress! Weddings should be a happy experience.
Response from the Vendor on 07/17/2018
I'm very sorry about your experience in our studio. If this review concerns any prospective clients, I would be happy to discuss it privately with you.
Tami did a fantastic job with my dress. I had it preserved and am very happy with it.
Contact Info for Great Lakes Wedding Gown Specialists
983 Butternut Dr, Holland, MI
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Great Lakes Wedding Gown Specialists