Guglhupf Bakery

ded up picking two different flavors for our three tier cake, as we just couldn’t agree which was better. Our guests couldn’t agree either, as every person though the cake was both beautiful and delicious - especially the light and fluffy german-style icing! Guglhupf was amazing to work with, as they handled our allergy requests with both ease and seriousness, and once we had worked out our cake design and flavors everything else was a breeze. They handled the delivery of the cake, provided us with boxes to take some home, and included a lovely stand for free (only had to place a deposit). Our cake was loved by everyone who tried it, and we can’t recommend Guglhupf highly enough from both in working with the friendly staff and the delicious cake at our wedding.

n’t have asked for more, it was easy and we didn’t need to think about it, the cake arrived and was set up without any issues. The cake decoration was far exceeding our expectations. We sent them a picture of an impressionist rose painting done with icing and they imitated it perfectly. The cake tasted amazing, and we look forward to ordering an anniversary cake to celebrate in a year.

I was treated in a rude, dismissive and sarcastic manner. I was emailing back and forth for a month trying to set up a tasting. I offered business hours daytime slots, evening slots, and weekend slots and nothing seemed to work. To be honest I had given up when a month into the process I got an email from another person altogether who told me they never book wedding cakes on New Year's Eve since their other business overwhelms them on that day. This is a perfectly acceptable policy, but since the first email stated my wedding date, I should not have been allowed to communicate back and forth for an entire month when they always planned to turn down my business. I sent an email back politely saying that I understood but as a training point they should probably mention not doing my wedding date as a policy matter much earlier in the conversation, and received an extremely sarcastic response. While I am (for obvious reasons) not booking with them, I am extremely disappointed in the very poor customer service of a company I grew up loving. As a bride, I would stay away from a company with no flexibility or respect for your time.