Hacienda Escaleon

r than it has been in years. Her future is bright, and I can rest easy knowing she has a team that cares about her.

community sets a standard for others to follow. When the new Senior Executive Director took over, things changed. She focused first on hiring additional exceptional staff. She started a program where she meets with residents once a week, Monday mornings, to chat informally about any issues or problems, upcoming activities and improvements, and generally connecting with residents. On Thursdays, she joins residents for lunch in The Grille for relaxed chat. As a result, the connection between management and residents is strong. July 4th is a good example. The Engage Life Director brought patriotism to us with morning activities, a special holiday luncheon, a musical program in the afternoon, and an evening get-together with pizza, drinks, and games. By 8:00 PM, most of us were tired and in our apartments. The Executive Director was here with her husband and son, cleaning up napkins, paper plates, cups, and decorations. In other words, she is All In. I can almost feel the spirit here. We are happy. We all relate well and love our activities and conversations. I am tough. This is my third senior living community. Atria Hacienda, like a lighthouse, rises above the others. This is a happy place, a home. I am grateful, very thankful.

ng. And you can’t help but feel like you are part of a big loving family.

phy love Atria Hacienda wouldn’t go anywhere else.

ggest question should be, How much experience does the director have dealing with people who have dementia. The director, Jennifer ,right now does not have the experience and she's absolutely horrible with the residents and the families. She loves to scare them by calling 911 every chance she gets. She doesn't want to give families any positive updates or pictures or peace of mind. It became a very toxic environment. She has a very narcissistic personality and it's her way or no way. The harassment my mom recently received was absolutely disgusting. Treating an elderly woman with dementia like she's a common criminal and trying to isolate her from friends and having police scare and threaten her was beyond my comprehension. It's abuse and criminal in my mind. Thank goodness I got my mom out of there even if it was in a horrible way.... she's being treated and cared for by qualified people who are showing her love and kindness and compassion. Something Atria Hacienda does NOT do. I would never ever recommend them.