The only good thing I have to say is that the barn is beautiful. Otherwise, very unorganized, lots of excuses, staff doesn’t speak English, and they TEXTED me that they mistakenly ...double booked my wedding date and I would have to change it… this was 6 months after we signed the contract!
We scheduled our initial tour at the Hacienda, but just a few hours before, they canceled saying Belkis was sick and at the hospital. We rescheduled—understanding things happen. When we finally toured in Oct 2024, Belkis said everything runs smoothly, yet the pricing in the printed packet didn’t match her email. She honored the lower price, which worked for us, but didn’t seem organized. Still, we signed in October and paid the deposit, drawn in by the many “inclusive” items (catering, bartenders, DOC, DJ, etc).
In Jan 2025, we attended a tasting. It was chaotic—vendors upselling everywhere, no catering staff spoke English (including Abel, the coordinator), and every hors d’oeuvre was cold. Menus didn’t match the packet again. The music was so loud, my fiancé and I left overwhelmed. No one followed up afterward, and months later Belkis even texted asking if we had attended—a detail you’d think would be noted.
In March 2025, a payment was due. Belkis had our card on file, but it was never charged until I reminded her. She confirmed, eventually processed it, but I had to ask three times for a receipt before she sent it.
The “day-of coordinator” Martha was another disappointment. I met her at the tasting—her English was passable, but she was unhelpful. After multiple unanswered emails, she finally scheduled a call, then no-showed, later texting that she had a family emergency. She didn’t apologize or reschedule.
By April 2025, Belkis admitted Martha was on bed rest and said she’d take over herself. We scheduled a call. Then, the morning before, I received THE TEXT: our wedding date had been double booked. Another couple signed first but “wasn’t showing on the calendar.” Only after 15 minutes did I get a call, full of excuses—blaming an assistant, her father’s illness, distractions. After so many mistakes, there was no way we could trust them to host our wedding.
We did receive a full refund, but I strongly warn you: BEWARE of this venue. Belkis is a good salesperson but makes false promises. What was supposed to be an inclusive, “easier” choice cost us time, stress, and money