I’m getting married in June, so I decided to find someone on the knot with good reviews to do my hair and makeup. Based off her reviews I decided to look into, Hair by Liz, and imm...ediately emailed her in January of 2019. We went over what I was looking for and the number of people associated with my wedding party that would be needing her service. She responded promptly with a quote that I have a copy of, however she never mentioned her website or associated policies that can only be found on her webpage…I only used the link provided by the knot that lead me to her name, contact info., and reviews. Actually, I have texted conversations with, Hair by Liz, requesting a portfolio of her past work and she directed me over to the knot, nowhere else.
Fast forward to April of 2019, my trail run date, which was the same day as my bridal pictures. Initially she told me there was a $100 deposit to save the date…agreed, however she later changed deposit to $200. She mentioned later that she would like to have 25% prior to the wedding, however this was prior to my trial run and again the day of my bridal pictures…never did she mention on paper or verbally that the 25% was a non-refundable deposit on her services and/or reserving her services. After my trials with my makeup/hair I was displeased, but it was too late to find anyone else as I had my bridal pictures that day (lesson learned on my end to do trail prior).
Jumping forward, I received my bridal pictures and my makeup looked bad, so told her I wanted to cancel her services for the wedding...in a kind gesture that I felt appropriate so that she would not feel bad. I thought that I should have the benefit of being happy with my hair/makeup on my wedding day and paying for it.
Well, in our conversation (via text) of cancellation, she exclaimed to me that the 25% she requested was now apart of the deposit and was non-refundable. I explained to her that the documentation in hand from her does not show this, she then told me to review her website and it tells you that this is a non-refundable requirement…remember, she never referred me to her website, ever, always the knot.
So I figure, how convenient that the website covers her requirements, but none of her documentation states any of this, nor does a website…which is not a signed binding contract. When I mentioned that there was never a contract provided or signed, she replied that she doesn’t do contracts for this small of an amount. I thought that it was funny, because, all transactions are not small , plus if its such a small amount why does she have such an issue parting from it? So, we went back and forth via text and told me she might return a portion of it, if she can get another wedding on my date since she turned down a few already because of my wedding…really, on a Friday afternoon.
Again, keep the original $100 deposit…but I was not as easy about the 25% and again asked for the contract (paperwork) stating this…it did not exist, but she did unethically send me a new contract with a small insert at the bottom that the original quote did NOT have. I have screenshots of all these conversations. I also have the original contract (quote) and the revised (after-the-fact) contract she sent me.
In my opinion, these are all very unethitical business practices from the beginning to the end…so buyer beware.