I hired the owner Natalie Green and her company for hair and makeup services on 12/27/21 for an after wedding photoshoot for 3 hair and 1 makeup. I provided multiple photos of exactly how I wanted my hair and makeup to look, to recreate my wedd...ing day. Natalie was extremely rude and unprofessional during the morning.
She wanted to do makeup first instead of hair, which does not make sense as hair is usually done first since the photographer can capture getting ready photos and also the heat of hair styling makes you sweat off the makeup. I asked about this, but she insisted on doing makeup first and I could already tell she had an attitude. Because of this, we didn't get to take getting ready photos of her applying makeup because she was still doing my hair by the time the photographer arrived and it wasn't presentable for photos.
Next, the makeup she applied to my face did not look like that of the photos at all, with my eyebrows being very bold, too much under eye makeup, different lip color (brown instead of pink), etc. I recalled during my actual wedding day that these were not used. I really did not like the look and when I politely pointed out the differences, she was very rude loudly stating "I've been a makeup professional for the past 10 years and it is going to photograph exactly the same!" She was very resistant to making any changes and made me so uncomfortable to ask for any changes. She repeatedly stated over and over that she has been a makeup professional for 10 years, and knows what she's doing, though on photographs later taken I could see that it was very different from on my actual wedding day and look nothing like what it was supposed to and quite bad, as I anticipated. This ruined our photoshoot as a result and I ended up wiping off makeup progressively throughout the day.
She then started yelling that I didn't properly smooth out my curly hair, and this was going to take her much longer to do. This was strange as I had asked what smoothing out meant in advance, and she just said to smooth it out with the brush, which I took to mean as combing.
She was very resistant to making further makeup changes, and was basically yelling at me in front of my family. My entire family noticed, and it was so awkward and uncomfortable. I just wanted her to leave. Even my husband was asking me who that woman even was to talk to me like that. I really almost started to cry, and I'm the bride in our photoshoot.
Any professional knows that no matter your level of experience, the customer should be satisfied with how they look in the end, as they are the one being photographed. I would not recommend her to anyone ever, and she needs to learn how to work with customers.