If I could leave ZERO stars, I would. I had scheduled my July wedding day hair trial & day of style here with Hilary Matthies ( owner of Hair artistry by Hillary) back in April. My trial was at 10AM. Hillary didn't show up until about 10:20, w...hich I should have known was a bad sign. As we were chatting, I had mentioned that I had already booked her on my wedding day for 2PM on Thursday July 21st. She then told me that she was going on vacation and wouldn't be back by July 21st- Which was odd, since I had already scheduled both of these appointments with her back in April- and I had not been informed of any schedule changes. She told me to hang on while she went to "double check" her calendar. She came back, and told me to relax, because she was just confused, and would in fact be back in time for my wedding, but she didn't see me on her calendar. Well now I am panicking, as my wedding is only a month away, and she doesn't even have me on her calendar now? I have gotten several emails confirming my appointments. How can I get confirmations, but she doesn't see me on her schedule? This makes no sense. I left the salon- feeling confused and stressed, hoping my wedding day would go much smoother.....well, that was asking for far too much. I'l get to that later. When I got home I emailed the Inca St. location (the location I originally scheduled at) and the salon manager emailed me back, assuring me I was in fact scheduled on my wedding day and that Hillary must've been looking at the other locations schedule. Wow, how unorganized can these people be!!!!!
Anyways, back to my wedding day....
So July 21st rolls around. I've just had my makeup done by the Makeup Madame (Lindsay Ambrosio) The BEST makeup artist ever. I highly reccommend her...and now, I am headed to appointment #2, my hair. So far my day has been stress free, and moving right along. UNTIL, I arrive at Zandi K (Inca St. location) I check in with the front desk, give them my name and appointment time, and say I am scheduled with Hilary. The lady at the front tells me to hang out, and Hilary will be right with me (she will go let her know I am here) NO JOKE I waited for 45 minutes before the same girl at the front desk tells me there has been a scheduling conflict, and Hillary is in Hawaii!!! Are you F****** kidding me.....TODAY IS MY WEDDING DAY and there is nobody here to do my hair. Un-freaking-believable. Literally every brides worst nightmare. And it took them 45 minutes to realize she is on vacation? After all the confirmation emails, all the double checking, These people are ridiculous. How they can run a salon and keep people happy and coming back is beyond me! Thank fully, there was a woman available(a level 1 stylist) to at least try to do what we did during my trial run- but we were rushed (I was already 45 minutes behind after waiting) I am thankful at least somebody was available to do my hair, but I am at a loss for words on how unorganized, and unprofessional Zandi K is. I will tell everyone I know to never come to this salon. And if you are a Bride-to-be looking for a place to get your hair done. WARNING DO NOT GO HERE, BOOK ELSEWHERE. Unless you like a stressful and unorganized wedding day, then this is your place! WORST HAIR SALON EVER!!!!!!!! Hilary Matthies is a joke, don't book her through Zandi K or her own company Hair Artistry by Hillary- you will be let down, or worse stranded on your wedding day like I was. TAKE MY ADVICE!