Our overall experience with Haley as a planner felt very difficult, and it is with a lot of sadness that we write this review. We appreciated her attention to a floral plan, and her willingness to help with set up and clean up, which was effici...ent, her transportation of goods, and the frequency with which she met with us during the process. Her Aisle Planner was a real plus. Her team member, Megan, was helpful and friendly as well. That being said: Early on, she agreed to help us find a lighting vendor, but never followed up. We often had to repeat ourselves during meetings because changes had not been recorded. On our wedding day, our florist and cake maker struggled to effectively communicate with Haley leading to important errors that cost the vendors time and us money (we paid our florist an additional $350 due to errors made by Haley on the day). She frequently forgot details we had discussed on multiple occasions in meetings. She seemed to not read her own timeline or notes to refresh herself before attending the rehearsal, and during set up did not know where to place things that were in her design concept. Some of our day of decor lacked details we’d agreed upon or was absent altogether, and she had difficulty translating our desires into a vision that worked for us despite specific examples. Our seating chart in particular was designed to be a large and luxurious focal point, but the final product, while fine, included far less details than promised. Additionally, we were surprised by how hands off she was on the day (other vendors let us know they were also surprised by this). We think this may be because she had to rush to get everything set up. We were surprised, given that she knew that our wedding had many moving parts, that she only brought one additional team member to help her, despite all of the details we had been up front about asking her to execute and our lack of a bridal party to provide support in that way. As a result, she was often nowhere to be found at important moments. Our friends therefore also had to pitch in much more than expected, which was disappointing to us. Sadly, in that process, our family was left unsure of what to do or where to go, details we had looked forward to went undone or incorrectly assembled, and our bouquets and cake topper were not retained, which were things we trusted Haley would be responsible for. There were issues that made us feel that she may not prioritize us. For this reason, we have a word of caution in particular for queer couples. She has an active Instagram page, but she’s never posted a single one of our paper goods or photos of us as a couple (something she regularly does when she books a wedding, leading up to the festivities, and on the day), and when she did share her work related to our wedding, we were not tagged. As two women, it made us feel excluded. Know that she does not have a message of inclusion on her website and frequently uses gender based language. Despite this, we loved her style and she told us she was enthusiastic. We took this reassurance at face value, but her coverage of her other couples married in our same month has left us confused and hurt. We’ve seen many brides say that Haley became their friend, and that it was her presence at pivotal moments that made their day special. Unfortunately, that was not our experience. Instead, Haley felt detached and non-invested throughout the process.