I brought my gown to Hallak to be hemmed because they were supposed to be "the best". They had great reviews so I didn't mind paying a premium price for a perfect job.
When I d...ropped it off, I informed the seamstress that I would be leaving for my destination wedding in 4 weeks. She gave me a date 2.5 weeks later to return for my 2nd fitting. I thought it was a long time to wait and pushing it time-wise, but I figured they're professionals and I need not worry.
When I arrived for my 2nd fitting, they could not find my dress. I waited for 30 minutes in a panic while they searched for it. The seamstress said she thought it might be at her house. Her excuse was that she had too many brides to keep track of all the dresses. Maybe she should get a calendar to jot down the dates she tells brides to return.
An hour later she calls me to say they found it. So I go back for the fitting and she gives me an attitude about me wanting to get the dressed finished ASAP. At this point I have one week until I leave. If something else needs to be fixed, I want to allow for enough time to do so. From what I've been told by my sister (who has been a wedding planner for the past 7 years) and my group of close friends who are married, I was supposed to give one month for alterations to make sure I'm not going to fluctuate in size before the wedding. She snapped at me and said she needed three, which is fine if that's how you operate...but why not tell me that from the beginning? I'd have taken it somewhere else if they didn't think one month was enough time to hem a dress.
My work schedule conflicts with the seamstresses hours of 730-330 so coordinating times to see her was difficult. She did end up having the dress ready for the next day (credit given there) for me to pick up after work, but it was after her shift so I was not able to try it on again with her.
When I tried the dress on at home, the first hem was done on a machine, so there are holes all along the bottom. I sew so I know that test hems should be done by hand. It was also uneven, so I had to take it to another seamstress the Sunday before my trip to be fixed.
Bottom line, for $350 to hem a dress, I had higher expectations. My best friend had he dress hemmed and taken in for $200 and it only took 3 days.