We had the best time from our welcome party s'mores pit all the way through the reception. The venue is beautiful and offers so many options. We used the grand lawn, courtyard, and... ocean terrace for ours. While our day was perfect, there were definitely some bumps along the way. Hammock seems to have trouble keeping banquet/catering managers who effectively act as the wedding planner. We had ended up having two when the one quit 5 months before our wedding. We were also under the impression we would be the only wedding that day, but there were 3. We had some people sit at our ceremony, so Hammock certainly could've done a better job directing people or including signage to make sure all guests got where they needed to be. There was also a mix up with the "staging area." The wedding party was told to go into Loggerheads to get some AC and stay out of view of guests as they took their seats. Another wedding party showed up to the same place. For a resort the size of Hammock, I find it totally unreasonable they couldn't have put us in different spaces. At one point I made small talk with a service person while waiting to be queued to start walking down the aisle. That person seemed astonished they had 3 weddings that day and implied it was not the norm. We also didn't see the resort catering/banquet manager/planner until about 30 minutes before the ceremony. We had gotten custom cocktail napkins to be used during cocktail hour and given out with drinks, but the resort didn't really use them. The planner was aware, so not sure what happened there. Considering the amount we spent, I was hoping for better day of service and coordination. That being said, none of the guests were privvy to these issues. My last issue with Hammock is their billing system. The invoices were super confusing. It would say something like grand lawn rental, when really it was the fee for the s'mores pit. Call the expense what it is, that's all we asked, but that was exceptionally complicated for them. We also thought we paid up before the wedding, then got hit with some things they "forgot" to bill us for. Get it together Hammock! A few weeks before the big day, they asked for pre-event survey. I was honest with my frustrations with their billing/invoices. They called me to sort of complain that I had the gall to rate them that way. If you want my feedback, don't get mad at me when I give it.
With all that said, it may seem weird that I gave 4 stars. My husband and I had an amazing time and everything ended up being great. I think we were a bit on the more laid back side and well within the budget we had, so their miscues were annoying for a place that does this all the time, but not devastating.