I would strongly recommend avoiding Hamptons Leisure Limo.
On our wedding day — arguably the single most important transportation day we will ever have — they sent a run-down, ...filthy van with broken air conditioning instead of the limo transportation we had ordered. My wife was forced to sit in this vehicle in her wedding dress, along with her wedding party, our parents, and two pregnant women who had to squeeze into an already inadequate van.
The driver didn’t even have water available for my wife, the bridal party, or our parents. The condition of the vehicle and the overall level of service were completely unacceptable for any occasion, let alone a wedding.
Things were bad enough that Hamptons Leisure Limo eventually had to call another transportation company to provide the proper vehicle for the return trip. While I’m glad they finally found a solution, that does absolutely nothing to fix the most important part of the day — getting my wife, our family, and the wedding party to the wedding comfortably and appropriately. That experience was an absolute joke.
What made the situation even worse was how they handled it afterward.
I was initially told that I would be fully reimbursed because of how badly the service had failed. The following day, one of the owners called me and instead tried to justify the situation by pointing out that they had subcontracted another company for the ride back. He then appeared to question whether our description of the experience was accurate, which was incredibly insulting after what our family had just dealt with.
After all of that, they offered a 20% reimbursement.
Twenty percent.
For sending the wrong vehicle, in filthy condition, with broken AC, overcrowding a bride, wedding party, parents and pregnant guests on a wedding day, and then needing another company to step in and provide the transportation they were supposed to provide in the first place.
The 20% offer was almost more insulting than the original service failure.
Mistakes can happen. What separates a reputable company is how they respond when they completely drop the ball. In our case, instead of taking full responsibility and making things right, they minimized what happened and offered a fraction of a refund.
If you are considering Hamptons Leisure Limo for a wedding or any important event where the transportation actually matters, I would think twice.
Avoid this company like the plague.
