Happy Celebrations LLC Mobile Bartending

ir phones, ignoring them while they waited to order a drink as well as an overall rudeness towards them. Of course I want my loved ones to have a good time so it was disappointing to hear they felt staff was rude to them. The thing I noticed was drink inconsistency throughout the event. Working with Kimberly was very easy but I do wish there was a better way to send customers invoices. I am also a little nervous to write this review as she complained to me about past couples but I’d like to give my honest feedback.

owner) but to provide an objective recounting of events so that anyone looking to book a bartender has a wholistic view of the service that could be received. The poor service spanned from the planning stages of our wedding through the wedding day itself. The lack of organization, timely responses and most importantly day of execution was glaring. It is important to note we were dealing directly with the owner, Kim, through the entire process. It is also the owner that was our contracted bartender for the event. - Starting with, most importantly, the day of our wedding reception after many (10 plus) conversations about the hours of service, our bartender (the owner) forgot the hours and showed up two hours late. I will say that the owner was apologetic about arriving late, but did not seem to have a grasp of the impact it caused on the event. Kim, the owner, is under-qualified and not adept to handle large complex events. - Kim was also 30 minutes late to our welcome cocktail event the night before our reception. Kim also arrived without the water / tea service that was requested for that day. Because of that we had to have guests go buy water bottles mid-event. Had she brought water or arrived on time our guests wouldn’t have to go out during the event. Kim refused to take any responsibility for this because it “wasn’t agreed upon”. In my opinion it was clearly agreed upon but Kim doesn’t respond in a timely manner, ensure/confirm orders and refuses to do itemized receipts to make anything simple. If you’d like to be responsible for daily emails/phone calls to ensure Kim is properly tracking orders then Kim might, and I emphasize might, be able to get your orders/service right. Another prime example of incompetence on the ordering process is next. - Kim, about a week before our event, after a month of untimely responses sent a list of an incorrect alcohol order that she already placed. I have an email chain that makes it very clear that Kim was at fault and she continues to try and blame us for the issues that arose out of incompetence and lack of organization in her process. When I calmly spoke to Kim on the phone that night to address the issue I was immediately met with a yelling/angry rant about the order. I had to deescalate the situation and helped remedy her error. The way she spoke to me would not be acceptable in any setting and even more so in a vendor/client conversation. It was unprofessional and quite frankly unacceptable. If this was not so late in the process I would have done whatever I could to cancel her service and find someone else. - Based on other reviews it seems Kim provides better service in other instances but I feel that this instance needs to be known for any decisions being made by other couples. - Every other vendor for our event will receive 5/5 star reviews because they did their best and were friendly, accountable and professional. This service does not come close to meeting that requirement. - Kim refuses to reimburse us for lost service hours. We spent an hour on the phone with her after the wedding weekend and she finally agreed to reimburse us for lost hours of service. A week later she denied our Venmo request, which was for a small amount relative to the issues she caused at our event.

s how nice they were! Kim was helpful and responsive from the very beginning. We highly recommend Happy Celebrations!