Initially, Karina at Happy Chuppah was very responsive and sounded experienced and professional. We were impressed with her selection, and Karina helped us choose the right fabrics and colors.
On the wedding day, however, they brought the wr...
ong size chuppah, the 6 foot square instead of the 8 foot square written in our contract, so that our attendants did not fit underneath, leaving us squished for the ceremony and the photos. Furthermore, the chuppah was not adequately weighted down, and fell over immediately before the processional, breaking our expensive Venetian kiddush cup and delaying the ceremony by about half an hour, leaving glass shards spread around, and greatly agitating the bridal party. Family members had to hold it up during the ceremony and photos, and notably, there was little wind. It was just not stable.
When Happy Chuppah came to collect the chuppah, they argued with our coordinator that it couldn’t have fallen over, as if we don’t have it all on video. They said they would call us, but we haven’t heard from them. Very unprofessional and unreliable.