Rip off! by Happy Feet Wedding Officiant -
Ok, this may come across cold-hearted but I need to post my feedback on an officiant we paid for and then had to cancel.
Happy Feet Weddings / Pastor/Chaplain Weber is a pastor that we hired and ...paid a deposit of $200 to officiate our wedding in Colorado in June. We paid our deposit and scheduled in November to meet with her while we were in Colorado on January 18th. Now this is the part that may sound cold hearted, but please hear me out....
Jeff spoke to Pastor Weber approximately 1 week before our scheduled appointment and found out that her daughter had an inoperable brain tumor. Pastor Weber told Jeff that she would let him know if she would make the appointment and if she could not then she would have her assistant meet with us. By Thursday (night before our appointment) we had not heard back from her. So, Jeff left her a VM on Thursday and 3 VMs on Friday (day of our appointment). I left her a VM one hour before our appointment on Friday. Jeff also called her on Saturday to check in and then called again on Tuesday to cancel her as our officiant and request our deposit be refunded. It wasn't until after Jeff cancelled via VM that we received a call back from her 2 hours later. Turns out her daughter had died on Thursday. :( While we are extremely sympathetic and sorry for her loss, we had to move on to other options as we have decisions to make about our wedding. Pastor Weber was not considerate of this at all! Supposedly her assistance called us twice on Friday and left a note on Pastor Weber's door for us. However, we never received any voicemails, missed calls, or emails from anyone. Also, Pastor Weber refuses to refund our deposit of $200. She said that our wedding was 6 months away and that we were being unreasonable since we had that much time. She then hung up on Jeff when he tried to push on getting the deposit refunded. Jeff was not rude and continued to apologize for her loss while on the phone with her.
Again, while I am truly sorry for her loss, being non-responsive, unprofessir onal, stealing money, lying about calling us, and providing very very poor customer service is inexcusable! It is not our fault that she had a family emergency and could not keep her commitment or run her business professionally. Hanging up on people is not professional or courteous!
Please share this message so other brides and grooms are not caught in this RIP OFF!