Deciding how to rate this experience was difficult because our 5-minute highlight film is truly beautiful. The editing, storytelling, and color grading exceeded expectations. Howev...er, much of the overall experience was disappointing, which ultimately led us to a 3-star rating.
One of the biggest challenges was coverage logistics. The two videographers do not travel separately, which created issues since we did not do a first look and had two getting-ready locations. A significant portion of our paid coverage time was spent commuting rather than filming. Our photographer was able to split coverage, but videography could not.
We were also required to provide final addresses two weeks in advance. On the wedding day, unforeseen construction forced my husband to change his getting-ready location. Despite notifying the videographers immediately, they went to the original address and never captured his getting-ready footage.
Our first dance was one of the most important moments of the day for us — we invested months in dance lessons. Unfortunately, both videographers filmed standing next to each other behind us, resulting in no usable front-facing footage. Key details were missed, and the only front view we have is from a guest’s phone. While parent dances were filmed from different angles, the first dance footage was already lost.
Communication after booking was minimal. We had one call prior to booking, and everything afterward was handled via questionnaires. Because the company outsources shooters and handles editing separately, there was little opportunity to align on vision with the actual videographers.
Ceremony footage was particularly disappointing. Audio did not match the officiant’s speech, clips were shaky, background noise from the videographer is audible, and important moments were missed. We are extremely grateful our church provided its own professional recording.
Delivery took the full 16 weeks stated in the contract, during which clients are discouraged from requesting updates. Additionally, while we paid upfront to include raw footage, initial delivery did not match expectations, and although the individual clips were eventually shared, access was permanently lost due to unclear communication around download deadlines and the absence of reminder emails before deletion.
While we truly love our highlight film, the overall experience did not meet expectations given the cost and importance of the moments being captured. We strongly recommend that couples ask detailed questions and fully understand coverage limitations, communication structure, and file retention policies before booking.