Hardwick Crossing

reached out to the owners twice in the past month and have yet to hear back from anyone. It's just unacceptable the way our day was handled. Everything went downhill after Theresa left- Courtney assured me that even though Theresa was leaving, she would still be there as day of coordinator on our wedding day. Courtney assured me that Theresa would still be very involved with our wedding. I was informed 3 days prior to our wedding that Theresa wasn't allowed to be there at all- I asked Tracy to have Courtney call me on 3 separate occasions to discuss the wedding and us being told Theresa was not to be there and was never contacted. When we arrived, the walkway was blocked with a gate and no one was in sight to undo it leaving us to have to climb over it. Our bridal suite bathroom sink was clogged, leaving us without a bathroom for the entirety of us getting ready with no clear solution in sight. The only option for us was to use the public bathrooms down the hall. Tracy and Courtney were nowhere to be found for almost the entirety of the day. We were supposed to be served cheese and crackers in the bridal suite, which we never received. I saw Tracy a total of 3 times over the span of the entire day- it was a massive hunt for anyone to track her down. The groomsmen didn't have a/c in the room for the first 3 hours, and it took a very long time for a server to go down and get them food for lunch. My sister in law spent a massive chunk of the morning in the reception hall putting things together, fixing tables to look presentable, and Tracy just left her there to do it by herself. My mom asked for her to move tables slightly so we'd have a bigger dancefloor, to which she ignored, and my mom and DJ ended up having to move the tables themselves. Neither Tracy or Courtney had our timeline on them for the entire day, and were constantly asking my Matron of Honor and groomsmen when things were supposed be being done. Tracy also told my bridesmaid that "the Bride is easy going" whenever something was not going according to plan and using "we're understaffed" as an excuse for them not being fully set up or prepared while my guests started to arrive. Me being easy going DOES NOT equate to not caring!! I was assured that my elderly guests would have a cart available to be shuttled to the elevator, and no one was there. The signs that we spent so long making were not outside by the ceremony area like I requested, and there was nobody around to show guests where to go. They left my handmade reserved signs outside in the rain, even though they stated they were tracking the radar. Tracy told my Maid of Honor to "figure out where the signs need to go and then come find me when you figure it out". Tracy was so behind on everything and told my elderly grandmother and elderly aunt who traveled to be at our wedding, who climbed up the side staircases that they couldn't sit inside while they waited for the ceremony to begin while it was DOWNPOURING. There was absolutely NO communication between the staff and myself and my husband- whether the ceremony was to be held indoors was never discussed with us until we were supposed to be lining up. Tracy stated to many of my bridesmaids that they "didn't have a plan for the rain" and that if needed they "would move the tables and make it work". Tracy was short, bossy and practically yelled at the wedding party that we were behind schedule when we were not, and gave my dad and brothers a 5 minute warning before they needed to be ready and dressed for our first look. We had no one directing us which is quite literally their jobs. Attitude was given to the bridesmaids about the flowers when they said to Tracy that they should be taken out of the water early to dry off. The flowers weren't taken out of the water until right before the ceremony started, so the girls had to squeeze out the water with paper towels to not get water on their dresses. We had to end Cocktail Hour early and start the reception 40 minutes early due to the rain- again I say, no. communication. No communication to the kitchen or the rest of the staff, and certainly not to us. The food was so undercooked and basically raw that 80% of my guests did not eat dinner. The food at the sweetheart table for my husband and I was cold when we finally sat down to eat. I had supplied Tracy and Courtney multiple copies of my spreadsheets that included wedding guests, seating chart, allergies- I had told them MULTIPLE TIMES and it was documented in our timeline that we had a guest with SEVERE anaphylactic allergies to fruits, veggies and nuts. I watched them write notes about this guest at one of our meetings. This guest was served veggies on her plate, which I reiterate, she's ANAPHYLACTIC to. She ended up having to leave early due to cross contamination and needing medication to intervene. Gluten free items were not placed at the correct tables with gluten intolerant guests, even though Tracy put them aside and said she would see that they are placed in the right areas. They offered no help for bridal portraits to happen, and didn't offer us a lit space indoors or under the pavilion to finish them when it started to heavily rain. Tracy and Courtney both left the night without saying a word to us or checking in to make sure we were all set. And rehearsals the night prior to the wedding was a joke. We walked through once and Tracy told the wedding party to remember something around them as a marker for where they needed to stand the next day and then we were dismissed. If you're looking for a place to have your wedding, Hardwick Crossing is not it. The staff is horrible, lacks communication, and didn't even give us the bare minimum of what was in our contract. Tracy doesn't know what she's doing, and if we had known anything like this was going to happen, we would've booked elsewhere. Everything that we went through with Tracy and Courtney is just unacceptable and humiliating. We will not be returning in the future