Harry Ritchie's Jewelers

. Along with the upgraded ring, the saleslady also sold a "lifetime" service plan that promises to fix or replace the jewelry if there are any issues with it. A short while later the ring had a problem with the stone and mounting. I took it in and thinking they would just repair it, left it at the store. After a week or so, I called to inquire about the status and was surprised that they hadn't even started looking at it. Again I waited while it had to be sent out to their repair center to be worked on. Weeks passed, finally, after me calling repeatedly about it, I received a call back and was told that they would not be covering the repair. The reason given was that the ring wasn't brought in for regular inspection. After I provided proof that it in fact had been brought in for regular inspections at the Albany store, reluctantly they fixed it. This process took about two months, during which time the ring was unable to be worn. More recently a crack developed in the gemstone (mosenite, don't buy it) and I brought it back into the Albany store and asked for it to be sent in for repair under the warranty plan. The store personnel's attitude immediately turned sour and I was advised that the ring would not be eligible for warranty repair and that I had been advised of this at the time of the previous repair. Of course, knowing this to be totally untrue I asked to provide proof, she pretended to look it up but then basically told us she couldn't be of any more help. When I asked to speak with someone higher up, I was told that the owner, Sean would call to discuss. I soon found out how (un) important long time customers were to the of this company. He never called. A secretary called and basically repeated the same thing that the unfriendly lady told me in-store. When I asked why I wasn't speaking with the owner, she said that he was too busy "visiting" his stores to take 5 mins to call and listen to my concerns. Too busy to speak with a customer that spent several thousands of dollars at his store on a now worthless ring. Too busy to address quality concerns that seem to plague his products. This is the kind of atmosphere this jewelry chain has. They are too busy selling useless service plans, crappy quality, and horrible (nonexistent) customer service and support. I would advise anyone that is thinking of buying anything from this ripoff organization to go elsewhere. I will tell all my friends and family to stay far away from this unbelievably dysfunctional company. Trust me, there is truth in the saying "The customer is always right".

ngagement ring and matching wedding band. Every time I have gone in to Harry Ritchies with a problem or question they have been very friendly and offer a complimentary ring cleaning.