Hatton Wedding Photography

were contracted two days before the wedding. Afterward, our initial gallery was missing several important photos, and we have continued following up to receive the complete gallery, but have not gotten a response.  We hired Hatton Wedding Photography for our June 2026 wedding based on the portfolio and reviews we found online. Before the wedding, we noticed a difference in communication depending on the topic. Joe was consistently responsive regarding invoices and payment, including encouraging us to pay our balance early and offering early payment discounts, explaining it would be "one less thing on your to-do list." Questions and requests unrelated to payment often took longer to receive a response and sometimes required follow-up.  The evening before our wedding, while we were at our rehearsal dinner, we received a message at approximately 7:00 p.m. stating that Joe would not be photographing our wedding due to a family emergency. We understand that emergencies happen, and we sincerely hope everything was okay. Our concern was not that an emergency occurred, but with how the situation was handled afterward.  Joe informed us that another lead photographer would photograph the wedding in his place. After the wedding, we learned that the photographers who covered our wedding were not members of Hatton Wedding Photography. They owned their own photography businesses and had been contacted by Joe two days before the wedding. Our contract states that Hatton Wedding Photography has "a team of reliable and high-quality photographers" who may be assigned to weddings.  The photographers who covered our wedding arrived as scheduled and photographed the event professionally.  The final gallery was delivered within the timeframe outlined in our contract. Before receiving it, we were told we would receive the gallery early, then that there were technical issues, and later that it had already been sent and may have gone to spam. We received access after additional communication. When reviewing the gallery, we found several expected photos were missing, including:  * Large extended family portraits from both sides of the family * Photos of the bride walking down the aisle with her father  * A photo of the bride and groom with the maid of honor * Multiple wedding party groupings  We contacted Joe regarding the missing photos. He said he would check with the photographers and provided dates for updates, but those dates passed without communication. We continued reaching out for additional updates. Since then, we have continued requesting the missing photos. Joe has stated that some emails requesting these photos went to his spam folder, and we have continued following up regarding receiving the complete gallery.  Throughout the process, we have initiated multiple follow-ups regarding missing photos and status updates. Our experience included a last-minute photographer replacement, communication that often required follow-up, and an initial gallery that did not include several expected photos.

reaching out to him again in the future. Thanks so much Joe!

weeks between replies but did reply quickly when money was involved. In one message in The Knot I provided my phone number so we could talk more or I could get a reply faster. Immediately that night, I didn't get a verbal reply I got a payment request from cash app THEN a text later. After texting I did use Apple Pay because it's safer, and I wanted to lock in our date for engagement photos. They say reach out any time but they do not communicate effectively. I became concerned and wanted to cancel, to save money and to not deal with the uncertainty. Was told I wouldn't receive a refund of my deposit but they never mentioned a cancellation policy/non-refund when they asked for the deposit and nothing is listed on any of their profiles or main website. So we kept the session date, communication was again 1-2 weeks in between replies. First they're sick, then they're traveling, then they're ready to work but still no contract was sent my way and no desire to give concrete details of the photo session. I've been patient but patience only lasts so long. My fiance and I do not recommend using them for photos, from our experience it seems more like a scam to take money as deposits for the date and then bad communication.