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4
out of 5.016 reviews
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We had the absolute best experience with our beer burro from Haul’ N Ass Productions! Vanessa, the owner, was incredibly communicative and responsive from start to finish. She made...
the entire process seamless and truly helped make our wedding day feel even more magical.
And Burrito — our sweet beer burro — was an instant hit! He brought so much joy and personality to the celebration and had everyone smiling (and taking photos!). It was such a fun, unique touch that our guests are still talking about.
We can’t recommend Haul’ N Ass Productions enough. If you want something unforgettable and handled with care and professionalism, they are the absolute best!
We absolutely loved having a beer burro at our wedding! If you’re thinking of getting one, let this be your sign. Diego was a very good donkey, and very cute! Everyone enjoyed havi...
ng him there for cocktail hour. Vanessa was responsive to my questions and inquiries, she reminded me of payments and worked with the venue beforehand to confirm details. She tried to match our wedding colors and flowers so Diego would fit in.
If I could give this zero stars, I would.
Vanessa, the owner is completely unprofessional and rude. I had booked their burro half a year in advance. As my wedding date approached,...
and I was getting reminders of payment from all my other professional vendors, I followed up with Vanessa to make sure I could make the final payment as I was a few days late. Her response was "I do not have the time to chase couples in order to receive payment." After paying a $200 deposit at the time of booking, she would no longer work with me and asked me to stop contacting her.
Run away from this company. Every other company I am working with has sent courtesy reminders because they clearly want the business. Vanessa cannot be bothered. Do her the favor and do not give her any money.
Extremely rude customer service
We absolutely recommend Vanessa and Haul N ass Productions for your next event! Vanessa was professional, knowledgeable, cares about her animals and wants to help make your day per...
fect. We were fortunate to have Diego join us for our Wedding day and our guests still couldn't believe how amazing that was to have during our cocktail hour! Vanessa took the time to plan matching florals, signs and help us post in the perfect positions to get memorable photos that we can cherish forever! This was such a fun addition for our event and we highly recommend reaching out to Vanessa for your next event!
I went to a wedding recently and haul n ass brought Diego the donkey and it was my highlight of the wedding! I love animals so this was so special! Also the woman who was with Dieg...
o took the most amazing pictures. I loved meeting Diego!
We can't say enough amazing things about you! Diego was a major hit at our wedding! Vanessa is the sweetest and we loved having her be a part of our day, she went above and beyond ...
and was so amazing with all the kids. It couldn't have gone any better.
Vanessa & Haul N Ass were great! Would highly recommend. All of our guests really enjoyed the Burro, and it was such a fun element to have! The Burro was so sweet, and Vanessa was ...
very nice & accommodating. I saw some negative reviews here, but if someone were to ask, I'd recommend 10/10!!
Donkeys passing out beers during cocktail hour?! Need I say more? Burrito was such a huge hit at our wedding, I don't think many people expected to see a donkey at our wedding, an...
d it was just the wow factor we were looking for with our guest experience. Haul N Ass was very professional and punctual. Side note- when my husband and I decided we wanted to get married in AZ, the beer burrows of Haul N Ass was the very first vendor we booked, even before we had selected a venue. 10/10 recommend!!
I highly recommend Haul-N-Ass productions! The beer burro (Diego) was the star of the show! Seriously! My wedding was on 12/11/21 and I still have people telling me how cool it was...
that I had a literal beer donkey during cocktail hour. I rented Diego because I knew my husband and I would be taking a ton of photos during cocktail hour and this was a way to keep all of the guests preoccupied! It worked wonders, and I absolutely love the photos I had with Diego. I highly recommend Vanessa, she is nothing but kind and caring and puts her animals first!
Save yourself time, money, and stress and DO NOT use this service. I contacted Vanessa in January 2020 for our April 2021 wedding, provided her with our venue location (Rancho Mana...
na, which she had been to previously), paid a $100 deposit, and signed her agreement. When my wedding planner began reaching out a month before our event, Vanessa refused to respond until we paid for her services in full (this was not a requirement of the agreement I had signed). Excited to continue planning for our burro guest, we immediately paid the remainder of our bill ($450) and asked our planner to move forward with Vanessa. At this point, Vanessa told us she would not be able to come to our event due to it being an unsafe location for her vehicle/burro. She said her burro cannot walk more 100 feet on a manicured golf course (Also not mentioned in her contract. But also, should we be concerned for the health of her animals??). With this in mind, our planner and the venue coordinator went above and beyond finding solutions to Vanessa’s ever-growing list of excuses for not being able to attend this event. We proposed 5 different parking solutions to her, all rejected for a variety of creative reasons, and even set up a meeting between her and the property owner to resolve her issues (She was a no-show). At this point we requested that she let us know if she would not be fulfilling her end of the contract, which she refused to do. In the end, she was a no-show on our big day and caused so much stress and anxiety during the final planning weeks. It became clear to us that she had double-booked our day or received some better offer, and we later saw her posts on Instagram documenting as such. We’ve been able to recoup our $450 dollars by reporting her for services not rendered through the credit card company, but have been unable to get our initial deposit back. Not worth the time to go through small claims, so I’m writing this review so no one experiences the same unnecessary stress that we had to go through. She was absolutely awful to work with; she was unwilling to find a solution, was rude to me, our wedding planner and venue coordinator, and just wasted our time. Ultimately, so disappointing. If you want a reliable service, contact Jules at Cave Creek Beer Burro—she absolutely saved the day!
We had a fantastic experience with Vanessa for our February 2017 wedding in Phoenix. Most of our guests were out of town and the beer burro was probably the hit of the night. We ha...
d Diego who was well behaved and the handler was super enthusiastic and helpful. She worked with our photographers to get great pictures with Diego. We only had the beer burro for an hour during cocktail hour but I wish we had reserved him for more!
The wedding burro was the highlight of my wedding! Haul N Ass Productions was so wonderful to work with! I am so glad we added this amazing detail to our big day! Worth it!
My brother/groomsman actually booked us Mija the Beer Burro as a wedding day surprise. Definitely one of my favorite parts of the night was arriving at my reception to see Mija car...
rying around beers and taking photos with guests! Vanessa was so incredibly sweet and was excited to have us feed Mija carrots and handle her perfectly for great photos. My brother says she was fantastic to work with, which is why the surprise went off without a hitch; she helped work all of the logistics and insurance matters with the venue and was great to communicate with. She was so happy to have our guests interact with Mija during the reception and was just a joy to have around. Our guests won't stop raving about the experience! One of the best parts of our wedding and we didn't even plan it! :) Thank you Vanessa!
Haul N Ass Productions was such a hit at my wedding!! From the moment I found The Beer Burro, I just knew I had to have one for my guests to enjoy on our special day. It gave our w...
edding such a unique touch and it really got our guests having fun and enjoying one another right from the beginning (a cute little burro handing out champagne is quite the conversation starter!). My venue did not allow for animals to be on the lawn where cocktail hour was being held. After hearing the disappointing news, Vanessa did everything she could to try to make it work for us. After speaking with my venue coordinator, going to the location and figuring out further logistics, Vanessa made it possible for us to have a Bubbly Burro! Mija greeted our guests when they first entered our venue and handed out champagne and lemonade. It was absolutely perfect! I cannot say enough about her costumer service and genuine desire to make this little dream of ours happen!
I waited quite awhile before I wrote this review as I was severely irritated right after the incident..
I contacted this business to inquire about their services on initially on...
3-4-14.
On 5-20 I had worked out the logistics/ got the appropriate permissions from our wedding venue and told Vanessa that I would like to book two Burros.
One month before our wedding date I received an e-mail from Vanessa letting me know that they had me as a tentative hold and that they needed the contract finalized. Over the next couple days we worked out the specifics as far as timing would go.
On October 1st I received an e-mail from Vanessa saying that they had overbooked and would only have one Burro available- to try and make it right they offered us their “photo option”.
On October 5th Vanessa sent me a pay pal invoice and it and the contract were returned on the same day.
The day of the event came (10/18) and even though the Burros were my fiancé’s “groom gift” (Qhen I initially spoke with Vanessa on the phone I let her know) he never got to see them.
From the day after the wedding(10/19) my fiancé and I were travelling on our honeymoon and had very little internet access. (what internet we did have was unsecure).
When I got back to internet access I had no less than 6 e-mails with progressively rude comments from Vanessa letting me know that she had expected payment on the day of the event. Shame on me for not getting it to her… though it would have been a lot easier to pay her IF I HAD SEEN HER. Good thing she left without us literally ever laying eyes on the burros. I have never left a bill unpaid in my entire life and considering that I paid her the deposit the day she sent the invoice she should have had a clue about my character.
As for the photo option- I am glad that I didn’t pay for it.. We got approximately 50 photos with at least a quarter of the photos blurry/people not looking at the camera/the ground.. great stuff. Luckily a lot of guests took their own photos with their camera phones.
With all of that being said all of the guests loved the burros…. Good luck if you book with these people.
Contact
28245 N Tatum Blvd, Cave Creek, AZ
Haul N Ass Productions LLC