Heart to Heart Bride

Absolutely loved my experience at Heart to Heart! They were very quick to respond to my questions and very professional. I met with the owner Sarah, prior to my appointment to answer any questions or concerns I had and to help me know what to expect. For my appointment I worked with Taylor and right from the start she made me feel welcomed and comfortable. She walked me through what to expect at the appointment and really listened to what I liked/didn’t like with each dress. She helped guide some of the feedback with specific questions about various parts of each dress to help me find the perfect dress for me. Although the dress was not initially what I had pictured I would wear, it’s perfect in every way and I can’t see myself in anything else. I really appreciate all her help and support!

I had a great experience at Heart to Heart. I went to Two Hearts Bridal first, but I didn’t find the one. I scheduled my next appointment with a slightly better idea about what I wanted. The owner, Sarah, was wonderful about responding to my questions and helping to ease my anxiety. My zoom call was great and the stylist was helpful and made me feel prepared for the appointment. My stylist at the appointment, Courtney, was amazing. She has been working at Heart to Heart for 7 years and she was able to help me understand what I did and didn’t like about a dress. She was able to pick up on small things that I liked and found a perfect dress for me. She made the entire experience really fun and easy.

I had an amazing experience at heart to heart bride. Taylor understood my style and vision instantly and picked out my dream dress right away! They were so patient with my indecisiveness, but made the gentle suggestions and comments I needed to help me make a decision. Would highly recommend to any bride, we will be back for MOB dresses!

I went wedding dress shopping at Heart to Heart back in August. Zoe was absolutely AMAZING! She made me feel super comfortable and listened to all of my feedback on each dress. She was such a joy to work with and I truly enjoyed getting to know her. She helped me pick the dress of my dreams!! My family and I loved her so much my mother and soon to be mother in law want to work with her to find their mother of the bride/groom dresses. Thank you so much Zoe!

From the first Zoom meeting before my dress shopping day to celebrating my dress purchase with a champagne toast, I have nothing but amazing things to say about this store! I had Shelby help me during my fitting and she was so caring and respectful of my thoughts and opinions. This was the only place I went dress shopping and I am so grateful that I got to experience this with their team!

I had the absolute best experience shopping for my wedding dress at Heart to Heart Bride. Zoe made the process so fun, easy, and enjoyable from the zoom consultation to the dresses ready for me and then to the dress I said YES to! She listened to what I liked, my concerns, and how I felt in the dress and brought out dresses that I loved. Zoe made sure that I was comfortable in every dress and kept the good vibes going the entire time!

Rachel was great! She did amazing at finding what styles I was looking for and was super helpful. The shop had a huge selection of dresses and styles! Can’t recommend enough! 10/10 reccomend and couldn’t be happier with my purchase.

Taylor was an absolute dream to have as my attendant. I felt so listened to and supported as she was able to tweak my feedback until we found the perfect dress. The entire experience was so seamless and organized - from having a zoom call ahead to talk out what I was looking for and have dresses waiting for me that matched my vision. I felt I had ample time to try what I needed to without being too little or too many gowns. The champagne and charcuterie after made it feel like such an experience to celebrate with my friends. The experience was so positive and welcoming, I couldn’t have asked for a better day!

My wedding dress shopping experience was so memorable all thanks to Heart-to-Heart Bridal. Staff was so amazing and so friendly- especially Zoe she was so encouraging and a real sweetheart. They get in contact with you about a week prior to your actually appointment to get measurements and your aesthetic, and when you arrive, they already have 4 dresses handpicked for you to try on then and there! Once you found "the one" they took your photo in front of their sign to post on socials and allowed you and your party to rest in their celebration lounge with complimentary champagne! Atmosphere was amazing-the decor was beautiful, as a plus

The shop is absolutely stunning! We had a private area to try dresses on which was super nice! Taylor was beyond lovely! She helped to make my experience so special! I felt listened to, supported, and beautiful! Couldn't have asked for a better experience!

Loved my dress ! Excellent service and follow up

I had an amazing experience finding my wedding dress here. My stylist Elizabeth made me feel comfortable and answered all of my questions during the process. Also great I was able to have up to 6 people at my appointment. Made saying yes very special to have all the women closest to me there. Would highly recommend to any future brides

I had an amazing experieince at Heart to Heart finding my dream dress! The staff was very welcoming and placed an importance on setting myself up for success during our appointment. I tried on many dresses and my stylist was very patient with me. I loved taking her suggestions and ultimately picked a dress I did not expect to love! Highly reccomend finding your dress here!

I had a wonderful experience. My stylist Elizabeth was amazing and really helpful. She made me feel comfortable and helped me find my dress. Everyone in the store was super nice.

I had such a wonderful experience here. I am originally from Buffalo and currently live in Florida and came in just to go here. After having a horrible experience at a place in Florida, the consultation was wonderful and really made me feel like i chose the right place. They have TONS of options and sizing. The Pinterest board of all the dresses and sizes they carry is so helpful to also help with any stress about maybe having a certain dress. Taylor my stylist was so helpful and kind. I never felt rushed or pressured. I loved the graze box and the champagne with my loved ones. I just cannot say enough about this place.

It was an absolutely wonderful experience. Rachel was so knowledgeable, professional, and friendly. I owe it to her for finding me my perfect dress! Couldn’t imagine a better experience.

I am so grateful for my experience at Heart to Heart Bride! Before even arriving, I felt well prepared for what to expect through the pre-consultation zoom meeting and using their Pinterest page for inspiration. I was lucky enough to work with Elizabeth as my dress stylist and she did not disappoint. From the start, she had pulled the 3 dresses I had requested ahead of time. From there, she was able to assess the direction of my vision to pull other options. She also pulled completely different options (in terms of silhouette) to help me rule out styles more confidently. She was unbiased the entire time while still making me feel like the most beautiful girl in every dress I tried on. When I had decided on a gown, we walked through sizing and her recommendations for why she would choose one size over the other. The whole process was seamless and I would highly recommend this shop to any 2025 bride!

I never expected to have such an overwhelmingly positive experience trying on dresses as a plus size Bride, and my experience at Heart to Heart has been better than I could have ever imagined at every step of the way! I HIGHLY recommend Heart to Heart to any and every bride! From my virtual consultation with Ashley, to my bridal appointment with Rachel, a follow up with Ashely, and email communications with Sarah, this team has been so kind, caring, knowledgeable, and responsive. It really felt like the entire experience was tailored to my needs. They had a beautiful and varied selection of gowns (and in sample sizes that fit!) and Rachel brought in a great mix of dresses and accessories I had asked for, along with things she thought I might like. I always felt comfortable, listened to, and encouraged. I never felt pressured and the team really let me take my time to find my dream dress, including helping me envision what my dress will look like with alterations and customizations. For my initial appointment, I booked the private suite which was SO beautiful and so fun since I had a bigger group of people with me. Having the extra space and time was so worth it for me, but the entire store is so beautiful that I don't think you can go wrong with any of their appointment options. I did a follow up appointment in one of their fitting rooms and it was still so spacious and private. Now that I've ordered my dress, I STILL feel so supported by the Heart to Heart team as they've been so responsive with any questions and have followed up with recommendations for tailors/seamstresses that are best suited for my needs. Again, this place and the people who work here are AMAZING. You should absolutely look for your dress here. Thank you so much Rachel, Ashley, Sarah and the entire Heart to Heart team!!

had the best experience shopping at Heart to Heart. The Zoom consultation made me feel super comfortable prior to coming in for the appointment and it was nice to show up to pre selected dresses based on my wishlist. The consultants were amazing and receptive to my comments and feedback for things I liked and didn't like about the dresses. I picked a dress and they continued to make me feel special afterwards with a champagne toast. It felt like such a personalized and luxurious experience. 10/10 would recommend Heart to Heart!

After a long day of work, I had 3 gowns waiting for me to try on. Zoe was able to understand my nerves and excitement, I felt like she got me. I found this amazing gown, I'm so excited to show my fiancée this gown in a year! 2 hours was plenty to find a dress!

The staff was very kind and helpful. Taylor was my stylist and no matter how anxious I got, she kept her cool and kept me and my family all laughing and gave us all great details about each dress. She listened to me when I said I didn’t like something and made sure I was honest to myself. I walked away with my wedding dress ordered and I can’t be more excited! The only “bad thing” I have to point out is, you’re given directions to wait in your car when you arrive. When they are ready for you, you’ll get a call or text. I never got that call or text. We waited in our vehicles for 10 minutes before I called them. I was told they’ve been ready for me. I lost approx 15 minutes of my 2 hour appt. Which doesn’t seem like a lot, but that time FLYS by. ((Maybe it was a really busy day)) I’m still giving a 5 star because Taylor really changed my experience. She quickly apologized for the appt arrival mishap and she had dresses ready for me! Her professionalism, ability to hear something and produce options right away, and just over all REALLY great to work with really helped me feel more at ease. Thank you so much!!

The staff was extremely approachable, supportive, and specialize in making you feel special. Shelby was my stylist and for each dress, she understood the vision. The stylists at Heart to Heart truly aim to get you the dress of your dreams. Nonetheless, the location itself is absolutely stunning. They have done a great job at Heart to Heart Bride. If you are getting married, PLEASE COME HERE FOR YOUR DRESS! -

My experience at Heart to Heart was beyond wonderful! I thought I'd have a hard time finding a dress I liked and felt amazing in, but it was just the opposite! Taylor was my stylist and she brought in beautiful dresses...I almost couldn't narrow it down because each had things I liked. Taylor was attentive, encouraging, and I never felt rushed. She selected dresses based on my feedback of what I liked and didn't like about everything I tried on. Ultimately, I did say yes to my dress and couldn't be happier!

This is a wonderful store to go to if you're a bride looking for your perfect wedding dress. Not only do they have affordable and beautiful dresses but they have amazing staff who listen to you and want to help you feel perfect on your special day. I had Emily help assist me and she was so sweet. She listened to what I liked and didn't like and was able to help me find my perfect dress!! This is a must go to store if your in need of a wedding dress:)

I had the best time at Heart to Heart. I was so nervous getting into dress shopping but they made it so seamless and easy. My stylist, Madison, was so much fun, I fell in love with the first dress I tried on but we still made the experience and tried on countless dresses and had a blast. 1,000% recommend Heart to Heart! Thank you all ❤️

Heart to Heart made it super easy to find my perfect dress! Picking out a few dresses on their Pinterest board and then having a virtual consultation beforehand made the appointment go super smoothly and gave my stylist, Courtney, a good starting point. Courtney really listened to my likes and dislikes and with her extensive knowledge of the inventory she was able to pull some amazing dresses for me. Overall, it was a great experience and I would highly recommend Heart to Heart Bride!

Had a wonderful experience. My stylist did such a great job and I was able to try on so many different dresses!

I truly could not have had a better experience dress shopping. I was SO nervous for my appointment, but my nerves were soothed as soon as I did my video consultation. The individuals who work at this store WANT you to have a great time and to find the dress right for YOU. I will refer everyone to Heart to Heart Bride to feel beautiful on their special day. HUGE SHOUT OUT TO ZOE SHE WAS AMAZING, WHAT A GIRLS GIRL

My bridal appointment was with Zoe, and she was amazing! I never felt pressured and always felt comfortable. She truly wanted me to pick my dream dress and together we did! I would recommend heart to heart to any bride I know!!

I had the most amazing experience of my life. My stylist Madison was amazing! She made me feel so incredibly special and truly made my visit one I will cherish and remember for the rest of my life! I left feeling even more excited to get married than I was when I first walked in. Thank you Madison!!!

My daughter and I went here last fall to look at wedding dresses. Although she did not make a purchase the consultant who helped us (sorry ,I forgot her name) was very helpful and patient. I myself went there about a month and a half ago to look for a Mother of the Bride outfit. I did not make a purchase but consultant Zoe was very helpful and patient.

I had a wonderful Experience trying on dresses here. Elizabeth was really nice! She asked all the right questions to help me find my dream dress and I never felt pressured to make a decision right away. They were also great when I came back to try on again and purchase my dress, the whole experience was a lot of fun!!

I am so glad I chose to go to Heart to Heart Bride to look for a dress! Not only do they make you feel so special and comfortable as soon as you walk through the door but they listen to what you want and what feels good on your body! I highly recommend Heart to Heart to every bride. The experience exceeded my expectations!

I had the absolute best experience at Heart to Heart! Rachel listened so well and pulled dresses based on my feedback every time. She was patient while I tried so many on, then went back to the very first one. She gave me the absolute best Say Yes to the Dress experience and I would recommend Heart to Heart to anyone and everyone! I am so proud to be a Heart to Heart Bride!!

Zoe helped me find my dream dress at Heart to Heart last weekend! She was so knowledgeable and kind throughout both the first appt and my YES appt, taking things that I said I did/didn't like and pulling dresses that made sense to pull based on my feedback. She let me try on all different styles, fabrics and necklines (even ones I thought I would hate, she's really good at her job!) until I found the perfect one. All the other staff were so kind and hyped me up the entire day! The new location is so adorable and everything I could have wanted for one of the most fun days of my engaged era so far! 10/10 would return and recommend to anyone. Thank you Heart to Heart team, can't wait for pickup day!

Zoe was so wonderful to work with! She made me feel so comfortable during the entire process and listened meticulously to my feedback. I can't thank her and Ashley enough for going above and beyond to help me customize the dress of my dreams. I am so excited to be a Heart to Heart bride!

I got my dress almost 2 years ago before Heart to Heart moved to a larger store, but I just recently got married so I choose to do the review now! I loved that I got to have a consultation via zoom ahead of time, it made the selection when I got there a lot more personal. I also really appreciated the flexibility with them allowing a larger crowd to come to my dress shopping session. We were told that we were one of the most well behaved large groups! Lol. I ended up selecting the second dress I tried on, right off the rack, which saved me a bit of money! Ashley helped me so much with finding the right wedding gown for me! She also helped me a bunch with finding the right veil and headpiece that was braided into my hair on wedding day. I really appreciated it. Heart to Heart really made the experience of getting my wedding dress, memorable and enjoyable :)

Madison and Sarah at Heart to Heart Bride in Webster were amazing! I felt special and welcome immediately and wasn’t even sure I would find something I liked, but the 5th dress I tried on was so the right one! They were so kind and I’m SO happy with my dress, I can’t wait to wear it on the special day! Thanks Heart to Heart Bride!

I had the best wedding dress shopping experience I could have dreamed of at Heart to Heart Bride. The store immediately feels warm and welcoming and gets you excited to be in it. Along with the good vibes it gives, it is super accommodating. During both appointments I had I came with my service dog and the staff was super respectful with him being there and never made me feel uncomfortable during my time there. Madison was my stylist and helped me narrow down what I was looking for in my wedding dress and shared similar emotions with me when I found "the one" which was extra special as I had gone to the first appointment by myself with my service dog so it was great to share that moment with her. I had made a second appointment for family to see the dress and I made sure to schedule it with Madison again and the experience then was just as wonderful as my first- I highly recommend having her as your stylist if you can! We ended my dress shopping experience with champagne, there are non-alcoholic options available, and a charcuterie box in the celebration lounge. Needless to say, I'm thrilled to have had my experience at Heart to Heart Bride and highly recommend their store to anyone looking for their wedding gown!

Heart to Heart is the first bridal shop I've visited that had a personal zoom call prior to the appointment. Having the consultation before really cut out a lot of the guess work that I’ve gone through at other shops. Shelby was so fabulous while I was looking for my dresses. She had four dresses lined up, two of which I already had on my Pinterest without having to show her! Shelby really understood the assignment and the second round of dresses she brought out had the dress I ultimately said yes to! The space is beautiful and feels very special and private too. Loved my experience here.

From the consultation meeting with Ashley to saying YES to the dress with Alyssa, everything was perfect! When I arrived at my appointment, there was already 4 dresses waiting for me to try on. Alyssa really listened to what I liked and disliked and brought many dresses based on what I was telling her. My guests had plenty of space in our area and loved the experience. Thank you Heart to Heart Bride! I can't wait to pick up my dress!

Heart to Heart in Webster was the only bridal shop that I visited, but it was the only one I needed! The dress I chose was the second dress I put on. My attendant, Madison, was so sweet and helped me enjoy the experience to the fullest. We had the entire shop to ourselves too, which was really nice to not have to hide any emotions that arose. Highly recommend!

Heart to Heart Bride is an absolutely beautiful store! Alyssa was extremely helpful and helped me say yes to the dress! She picked a dress based on my style selection that I didn’t even know they had. She helped keep me centered on what I wanted and was so supportive throughout the entire appointment. They have so many options in a range of sizes. Being a plus sized bride can be intimidating and they don’t make you feel that way at all. They have everything from clean simplistic to designer dresses. From the virtual consult to the champagne celebration with my loved ones in their beautiful lounge afterwards, this was an amazing experience I’d recommend to anyone. I chose to do an upgraded experience that was more than worth it. I love that they give many different options for their bridal appointments.

I had fantastic experience at Heart to Heart! I had a lot of nerves and they put me right at ease :)

I went on a Saturday afternoon and did the celebration package. I had the best time through and through. I felt comfortable with the girls who helped me and I felt comfortable with the process as their communication was amazing. I sent pictures of dresses that I liked and they had 4 of them already set up in the room for me. Courtney is an absolute gem. She made me feel SO comfortable and we laughed together and I could tell her heart was in it. She genuinely was so kind. I have been raving about my time at heart to heart and recommending them to anyone who will listen to me. Seriously, don’t hesitate

I had the most incredible experience at Heart to Heart. Everyone was so professional and friendly. My stylist, Alyssa, made me feel very special and comfortable. The selection of dresses was incredible; especially for a curvier girl like myself. I would definitely recommend Heart to Heart!

Heart to Heart was the one and only dress shop I went to. I am normally a very indecisive person, but my stylist, Rachel, was everything I needed and more! She made me feel comfortable and put me into styles I never thought I’d like. I knew Rachel was going to be great when she said “I got your back” before opening the curtains to show my family and friends the dresses. Ultimately I could not have had a better experience finding my dream dress if it weren’t for my thoughtful and caring stylist, Rachel. If you’re looking for your dream dress with stylists who take your thoughts and visions into consideration, Heart to Heart is the place to go! Thank you again for making me feel like a bride. :)

Heart to Heart Bride helped me get my dream wedding dress for my wedding! I found the dress online and was calling almost anywhere in New York State to try to find a place that carried it! Heart to Heart was able to order in a sample of the dress in my size (18), and when I tried it on, I loved it! We ordered it right away, and when it arrived (way sooner than anticipated) Heart to Heart Bride was accommodating with having people come with me for the try on. Madison was my stylist, and she was very helpful! The only reason I am not giving this a 5-star review is due to the "tip" at the end of the appointment. My dress was roughly $3K, and when we went to order the gown and pay in full, there was a tip section that was not skippable, and quite hefty. I completely understand the tip concept, but since I found my dress by myself online, and paid to have a sample shipped to the store, my stylist didn't do much besides helping me in the dress and help us order it. Otherwise, I 100% recommend this place to find your perfect dress, especially as a curvy girl! The selection they have is wonderful!

As a curvy bride, wedding dress shopping made me very nervous. I did not want to try on dresses that sorta fit and had to use a lot of imagination to picture what it was going to look like the day of. Madison was fantastic every step of the way, always making sure I was comfortable and heard. She had dresses pulled for me ahead of time, and encouraged me to try things out of my comfort zone. Once I was down to two choices she added different options like skirts and veils so I could get the whole picture. It really helped me to feel confident in my decision. I will send anyone that asks me to your shop for bridal dresses and mother of the bride dresses. Fantastic, fantastic work.

I had such an amazing experience at Heart to Heart Bridal. The salon is gorgeous and so welcoming. Out semi private room was so nice, it was like we were the only ones there. Rachel was fantastic. She laughed and cried with me when I had my bridal moment. She zeroed right in on what I wanted in my dream dress and she found it for me. I also did the celebrate and graze package and the charcuterie board wand champagne was delicious. All of the staff were so friendly! Can't compliment this shop enough!

Great experience, they really listen to what you’re looking for and let you know what to expect. Loved my stylist, she helped me find the perfect dress in under an hour, understood me from the moment I walked in. 10/10!

Me and my girls had the best time ever at Heart to Heart! The space is absolutely beautiful & so comfortable. There are so many stunning dresses to choose from. Shelby went above and beyond for my appointment. She made sure I was comfortable at every moment of our time and really listened to what I liked and didn’t like. She even fixed my train every time I moved. Heart to Heart Bride is THE place to go in Rochester.

I had an AMAZING experience! I came to Heart to Heart with one dress in mind and Zoe, the consultant, pulled a few similar styles for me to start with. Everything she pulled was exactly aligned with my vision I had described prior, but she also pushed my vision to make sure I knew my options and didn’t keep myself in a box. She was also very calming and kept checking in to make sure I was actually loving it and not getting influenced by my group. When I was torn between two gowns at the end she did not try to push one or the other and talked me through my decision in a respectful and helpful way! It was SO fun saying yes to the dress at Heart to Heart :)

I visited Heart to Heart this past weekend and am still on cloud 9 from the absolutely dream come true experience I had! From the very beginning, the process was incredibly interactive and personalized to me. Sarah took the time to answer my questions and help me make initial selections. When I arrived for my appointment, my dress selections were all hung up and ready to try on. Shelby was absolutely AMAZING! She was so accommodating and so patient as this was my first time dress shopping and I had a big group there to support me. Based on my initial selections, she provided me with suggestions (that I LOVED). I got to say yes to my dream dress and couldn’t be more thrilled with my experience. I cannot recommend Heart to Heart enough!

Zoe was absolutely amazing! She made me feel so comfortable and heard during the zoom meeting, was just as excited as I was, and ended up pulling the perfect dress for me! Absolutely amazing experience and I absolutely cannot wait to wear my dress. Thank you, Zoe!!