I know most people prefer not to deal with chain stores, but husband purchased my engagement ring from them after months of looking. Simple solitaire. We purchased our wedding bands from them as well. I only deal with one person, Mary Chris ...Nieves, who is also the store manager of that location. We have been going to her for the past 2 years, since we became engaged. She was the only that sold husband the engagement ring. She is amazing and again, patient because I never know what I want. I purchased his wedding gift from them, a Movado watch. I was able to put it on layaway because I didn't want him finding it in our small apartment. I picked it up right before the wedding, the day before. After the wedding, husband surprised me with a visit to the store and he had me pick out a new setting for my diamond. He wanted to get me a new setting that matched the wrap I had purchased as my wedding band. For some reason the prongs on the solitaire weren't really working with the band. Its hard to explain. I picked it out, but I didn't want to go without my wedding set so soon after the wedding, so I dropped it off on Thursday of last week and it should be back today or tomorrow.