I don’t usually leave negative reviews, but after my experience with this alterations service, I feel compelled to share. What should have been a special and exciting time as a bri...de turned into an incredibly frustrating and upsetting experience.
I was originally quoted one price for my alterations, only to be charged more after the fact for changes that were already done — and not even completed. It felt dishonest and incredibly unfair.
What made matters worse was the way I was treated throughout the process. The owner made extremely inappropriate comments about my body, stating that the dress would “never fit to your expectation because it’s a deep V back and your breasts are too big for that.” Not only was this offensive, but it was also completely untrue — I later went to another seamstress who made the dress fit perfectly.
To add insult to injury, at one point I was even asked if I was on my period because the dress seemed “tighter.” I can’t imagine a more unprofessional or inappropriate question to ask a client — let alone a bride preparing for her wedding day.
While Jenna, the alterations manager, was kind and helpful throughout, the owner’s behavior was beyond unacceptable. When I calmly asked for a refund due to being double charged, I was met with hostility and told, “You don’t scare me,” as though I was trying to intimidate someone just by asking to be treated fairly.
I left this shop feeling humiliated, overcharged, and deeply disappointed. No bride should ever be made to feel this way. The entire experience was not only unprofessional but personally degrading. I sincerely hope no one else has to go through what I did.