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Heritage Garment Preservation
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About This Vendor
Some Things Should Last Forever...
Awarded “Best Presentation” by Wall Street Journal’s gown preservation review, HGP will give your gown tender loving care including hand cleaning & true museum-style preservation. We also whiten aged, yellow gowns . Nationwide service with free shipping - Get a free online quote.
Details
Fashion Services
Dry Cleaning & Preservation
Awards and Affiliations
Heritage Garment Preservation Reviews
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Amazing customer service and attention to detail. Would highly recommend!
When the big day was over I wanted to be sure that my daughter’s dress was preserved and restored to the beautiful condition that it was the day she walked down the aisle! Heritage was the perfect place to have it done. Every step they took wa...
s professional and her dress was returned in absolutely amazing condition! They made minor repairs that were needed and every stain was removed, even the bottom of the dress/train that was in contact with floors and outdoor patios through the night!
I can’t say enough about them, they do a wonderful job!
Heritage restored my mom's bridal gown from 1986 for me for my wedding and did the most beautiful job! It had some staining and color discoloration but when it was shipped back to me, the gown looks exactly as it did in 1986. I can't recommend ...
this company enough. They were also kind and kept us updated on their progress. I can't wait to wear the gown on my wedding day!
This company is excellent. They cleaned my (mildly) soiled dress perfectly and cared for it just they way I would. Their customer service and communication is also first rate. Definitely recommend this for gown cleaning.
Wonderful work cleaning my daughter's dress. After 3 years the dress came back looking like new. We used the Museum process. The customer service was amazing even during this Covid times. Thank you so much.
My daughter's dress was heavy lace from head to train and I was lost on who I could trust to clean and preserve it. Then I found Heritage Garment Preservation!! What a Godsend!! Suzanne was so wonderful to deal with and very knowledgeable of...
preservation practices. I highly recommend HGP for your gown cleaning and presevstion!!
Very professional and helpful - They cleaned my daughter’s wedding gown and created a bustle.
My dress was covered in stains- we had a wonderful time at our wedding! I waited 11 years before sending it off to Heritage. It took a global pandemic for me to find the time. You would never know it was in bad shape before I sent it. It looks ...
beautiful and I'm so thrilled to have it back and in such good shape. You can't even see the stains! I'm finally going to take pictures of my girls in it. Thank you Heritage for making that a possibility!
I sent my 60 year old dress that was literally brown after being worn 37 years ago and stored improperly in a suitcase. It came back in perfect condition along with my veil. HGP treated my dress as an heirloom and communicated with me every st...
ep of the way, even during COVID-19. I had a first communion veil and baptismal gowns done as well. They look brand new! We were astonished.
My daughter’s gown looks beautiful. There were several stains which are gone. Extremely responsive service. Suzanne was great. Highly recommend!
I waited over 5 years after my wedding before finally getting my dress cleaned and preserved. I was really nervous about letting it out of my sight, but I am so glad I did! I emailed Heritage Garment Preservation in hopes that they could give m...
e some guidance on what package to choose and they responded quickly and thoroughly. The shipping process was so much easier than I expected and the tracking information provided gave me peace of mind. Overall, this company was really easy to work with and did an excellent job on my gown. I highly recommend them!
I highly recommend Heritage Garment Preservation! I planned to send my vintage wedding dress to a dry cleaner in New York with whom my seamstress had a long-standing relationship. Unfortunately, they closed in late March because of COVID-19. I ...
contacted Heritage Garment Preservation in a panic and spoke to Suzanne who kindly explained HGP’s cleaning process (they inspect your gown upon arrival, write up a unique treatment plan for your dress, use products that are environmentally friendly and communicate with you throughout the entire process of your gown care). She was so friendly and patient. Soon after, my dress was off to Texas. This was a giant leap of faith because I live on the East Coast. Sending my wedding dress to Texas seemed crazy at the time but it was the very best decision! Once it arrived, Amanda, one of their cleaning specialist, expressed several serious concerns about my dress but assured me that they would do everything they could to restore it to its original beauty. In a little less than two weeks, my dress was returned to me and it is so beautiful! I cried tears of joy as I was unpacking it. I’m so thankful to the HGP team for the outstanding work they did restoring my dress.
Loved the service at Heritage! I had two separate receptions and needed my gown cleaned in between events and then preserved after. Everyone was so nice and so lovely. I was really pleased by how much I was updated and how seamless the process ...
was. Thank you, Heritage!
I thought my mother’s wedding dress was ruined, but Heritage Garment was quick, responsive, answered all of my questions and walked me through the nerve wrecking process of restoring an older dress. Their work on the dress was greater than anyt...
hing I could have imagined, it looks brand new! They communicated throughout the entire restoration process and were speedy in getting my beloved dress back to me. I couldn’t be happier with the result and would recommend them to absolutely anyone.
Heritage Garment Preservation did a wonderful job cleaning and preserving my wedding dress! I waited almost a year to have my dress cleaned so the stains had set in. Heritage was able to remove all the stains. I used the Museum Method (hanging)...
preservation method because I wanted to still be able to look at and admire my dress. So many other cleaners will put your dress in a box that you can't open without breaking the warranty on the cleaning. Heritage doesn't do that and even gives you a pair of gloves you can wear to protect your dress if you ever decide to look or touch it again! Definitely great service, would highly recommend.
I sent Heritage my great grandmother's christening gown from the late 1800s. It was in terrible shape after being used by many generations and stored improperly, literally disintegrating with every touch. They assessed it and said that it could...
not be restored BUT they were able to match the fabric, use the original collar and cuffs and make an exact replica. It is beautiful and looks authentic. And most important to me, we have what feels and look like a family heirloom (with a little bit of the original gown) that will last, I hope for another 120+ years.
I did a lot of research before sending my daughter's "once in a lifetime dream wedding dress" out for cleaning and preservation. I was concerned with the reviews of some of the popular vendors. I selected Heritage Garment Preservation, and am...
so happy with that decision! Personal service with real live, caring and knowledgeable people from start to finish. Easy shipping, great communication, and most importantly, the dress is perfect! Only the passage of 75 years will determine how well it stands the test of time, but I'm confident her beautiful dress will be ready for my great granddaughter's wedding.
Quality of garment preservation is professional, took care of every detail. Personal service was exemplary. Highly recommended.
Heritage Garment Preservation did a beautiful job on my 40 year old wedding gown! I can't believe the life they brought back to it. The dress is perfectly white again.
I was a bit nervous at first to send it off in the mail, possibly to nev...
er see it again. I called Heritage and spoke with a representative that was so patient with all my questions and took the time to explain the whole restoration process. She reassured me they take every precaution to preserve the integrity of the fabrics, lace and beading. I had called serveral other wedding gown cleaning services and bridal shops and they all didn't seem to know much about preservation and were not helpful. Heritage put me at ease. They were in contact with me throughout the whole restoration process and even sent me pictures. I never in a milion years thought it would be white again. Heritage takes the time to do it right. They take the time to remove all the buttons so they don't stain the dress during the cleaning and then expertly sew them back on along with repairing loose pearls and seaquines and lace. The head piece and veil were unbelievably white again too. They gently package the dress for shipping and it arrived with very little wrinkles. (and it was a cathedral length gown)
Anyone that needs cleaning, preservation or restoratin services of any special garment should not hestitate to trust Heritage to do the job right. You can tell they take great pride in their work. I will be sending my Heritage garment friends a picture of my daughter in my wedding gown. And when that day is over, we will pack it up and send it to Heritage to clean and preserve for the next generation.
Thank you Heritage!
Everyone at Heritage Garment Preservation was super helpful and they preserved my dress beautifully!! I absolutely recommend them!
These ladies did an awesome job on restoring my mom’s 70 year old wedding gown and headpiece that had been improperly stored in the garage. I also threw in my granny’s 100 year old gown and they saved it! They are truly artists, and we’re able ...
to bring these memorable gowns back to useful life and enable my mother to relive her happiest day. Thank you for all the hard work.
Wonderful to deal with, used their services to preserve my daughters gown and detachable train. Chose the museum preservation. Came packaged beautifully. Had concerns about shipping out of state instead of going local but all went well. Would h...
ighly recommend them to anyone thinking of passing their dress down or just to have for the memories.
Chanda and her team were very kind to me when I arrived to drop off my 25-year-old wedding gown for restoration and preservation. I was nervous and emotional because my gown was designed by myself and my mother (who is currently battling a nast...
y cancer) and my mother made the gown herself. She is an incredible seamstress, so the gown is priceless to me. The team congratulated me and oohed and ahhed over such a gorgeous and beautifully-made gown. They took time to explain the restoration and preservation process carefully, being honest about risks and results. After leaving the gown with them, I received periodic emails describing to me the stage of the process the gown was currently undergoing. Anytime I emailed them to check on progress or ask a question, I always received a prompt response. The process took time, and I'm glad it did because I know they were meticulously careful. When I received my gown via Fed Ex five states away from where I left it, I was delighted to open the box to find it enclosed in an acid-free cloth heirloom garment bag, inside another garment bag to protect the heirloom bag for shipment. There were instructions on removing the outer bag ASAP and gloves in the pocket of the heirloom bag with which to use to open and look at my gown. I love the personal wedding day, location and names information in a beautiful font printed directly on the heirloom bag front pocket. Also, there is a large pocket on the back of the bag included with an acid-free photo page in which to place a photo and other heirloom documents. I used the gloves to inspect my gown. It had been perfectly placed on an acid-free bodice to maintain the shape. The color looks perfect and all of the hand-sewn beading is still in place. The lace is also well-preserved and the color looks right again. They told me ahead of time that the clear sequins on the gown would never return to their original color but they still look really good, better than before the process. I honestly could not be happier with the results! I highly recommend using Chanda and her professional team at Heritage Garment Preservation for your wedding gown restoration and/or preservation needs. Definitely well worth the price.
I apologize for being so late in writing this review. Heritage did a fabulous job cleaning my daughter’s wedding dress. They had a big challenge cleaning it since it was covered in red wine from spills on the dance floor. It also had dirt on t...
he bottom of the dress from walking through the vineyards at the wedding venue. There was an issue with the bust pads when the dress was cleaned but it was taken care of immediately. They went above and beyond to restore my daughter’s dress. We are both very pleased!!
My mother's wedding gown from 1959 was stored in the basement in a cardboard box for many years. Heritage did an amazing job restoring and preserving her gown. It looks like it does in the wedding photos. The white gloves are also a nice tou...
ch when I take it out of the box. Thank you Heritage!
I wore my mother's dress from the 70's, and even though it had aged evenly into a beautiful ivory, I wanted it back to its original white. Chanda made it happen on a rushed order! She was great, keeping me updated the whole way. The dress turne...
d out beautifully! So glad they were close and I didn't have to send the dress off. Highly recommend
100% satisfied. Professionalism from first contact to the last one alerting me the dress was on its way back. The dress turned out beautifully, and looks like brand new. So grateful the the wonderful team at Heritage for restoring my dress so t...
hat my daughter could wear it too. Highly recommend!
I was very nervous about trusting my daughter's wedding dress to just anyone because we paid so much for it, and it was made of such a delicate silk fabric. And, I was even more nervous about sending it via FedEx! However, I am SO GLAD I mad...
e the decision to go with Heritage Garment Preservation! They stayed in contact with me at every step of the process, and did not overcharge for unnecessary cleaning or repairs. The dress looks just like it did the day we bought it, and is wrapped in a beautiful hanging bag so that we can look at it for years to come. Trust me, the price is worth what you get in the quality of the cleaning, the care, and the customer support. You will not regret preserving your dress with Heritage!
I sent my dress there to be cleaned before the big day as I got the dress second hand. I did a lot of research before sending it there and learned about the process of what other cleaners do. I decided to use them after finding out they hand cl...
ean the items individually. The ordering process was super easy, as was shipping it to them. The prepaid shipping label gave detailed descriptions of where my dress was on the way to the cleaner which was very reassuring. After it was received I was able to see the status, which was helpful. They were running a little behind schedule when cleaning my dress (I paid extra for priority cleaning) and so I got in contact with them. They person helping me was lovely and was able to correct the situation. Service was great, and my dress came back very white and clean. The reason it is getting 4 rather than 5 stars is because during the cleaning process they replaced a button but didn't replace it with an exact replica (it was super close though.) They called telling me they were looking for the button, and then the next update was that they couldn't find the exact one so they put on one similar. Their reason was to try to get it to me asap since they were behind schedule. I only wished that they gave me the choice of getting it back soon with a not perfectly matching button or them holding onto it a little longer to get the right one. Either way I am pleased with my service and would definitely recommend them to a friend and use them again if I need to.
My daughters dress was well cared for, clean, repaired and boxed as promised, for a reasonable price. The staff was professional and patient with my long distance handling of the pick up arrangements
I used Heritage Garment to have my own gown cleaned (Rebecca Ingram Allison) and to have my Mom's gown from 1976 restored. Sending both gowns together got me a discount. They did an incredible job on both gowns. My Mom's gown was yellowed with ...
some large brown stains from years of being in a cardboard box in the attic. After Heritage's work, her gown is good as new. I couldn't believe it. And both dresses came back safely, they even returned the garment bag I'd used for my gown which I wasn't expecting. The whole process will take a long time, but the finished result is absolutely flawless.
I could not be happier with the job they did for me on my wedding dress. I had a tropical depression on my wedding day and my wedding dress was severely stained at the bottom with dirt and mud. They were able to get it all out and make it look...
LIKE NEW! I could not believe it. I especially like the fact that it is preserved in a hanging garment bag that I can open see the entire gown. Many of the options I looked at persevered the dress in a box and I would not be able to see the bottom and if the strains were able to be removed. I’m so happy I paid the extra money and sent my dress here to be cared for.
We were moving and I wanted to get my dress from my parents house to take with me. When we found the dress, the foam hanger it was on turned orange and melted into the fabric staining orange all down the front of the gown. The dress has lace fl...
owers and beads, and it got under those as well. It was kept in a closet upstairs and I guess my parents didn’t turn on the AC for the 2nd floor all that often in the 14 years it was there. :-( soooo the heat must have broken down that foam and that was that. (The cleaners never told me anything different, I sent it to be cleaned and packaged and they put it on the hanger so I thought nothing of it) I assumed it was done for but my husband told me to look for a restoring company and see what they say. I found a few but decided to go with Heritage and I am glad I did. I sent in pictures and they told me that it shouldn’t be a problem to take care of the stains. Cost was much less than I expected which was a very nice surprise. I mailed it in and a couple months later it was home and pristine! It looks brand new. I can’t even get over it. My youngest daughter, who swears she is wearing it on her wedding day ;), is so happy to see it back to it’s gorgeous self. I have no complaints and only praises for this company. They saved my dress when I thought it was lost.
We submitted my wifes 30+ year old wedding gown that was discolored and looking pretty pitiful. It took a few months to complete, but the end product looked like the day it was purchased.
After lots of research, I decided to have Heritage Garment Preservation Co. clean and preserve both of my daughters wedding gowns. The gowns sat a few years after their weddings before having this done. I chose to go with the museum hanging st...
yle. I spoke with Chanda on the phone a few times before and after the process. Chanda was very nice and very helpful in answering my questions. The gowns and veils can back beautifully cleaned and preserved. I would definitely recommend this company!
The company was so helpful from beginning to end! I had questions about what packages to get, and they guided me perfectly through the process. I also appreciated the specific updates I received through each step of the process. My gown came ba...
ck looking brand new, and I am confident it will remain that way for years to come!
Heritage did a wonderful job cleaning and repairing my wedding gown. It got a bit dirty and torn when I married my husband the first time. Heritage went above and beyond my expectations. Now I can wear my beautiful gown when I marry my husband ...
again next weekend.
They answered all of my questions in a timely manner. They were extremely professional but very friendly and courteous. It will take months for your order to be completed; but I’m sure it’s the same turnaround anywhere you send your gown. It’s ...
well worth the wait!
These ladies do amazing work! I was so happy with their attention to the care and restoration of my grandmothers 80 year old wedding gown. They communicated with me frequently on the status and what they were finding as they cleaned and cared f...
or the gown. Thank you Heritage for doing such an outstanding job! I recommend Heritage for anyone who has something special and wants someone who really cares about what they are doing to look after your heirloom.
They did a great job, my dress is sparkling white, all the stains are gone and they did it very quickly for me with a rush order. Would recommend to a friend.
They did a GREAT job restoring my grandmothers dress. I had no idea it would be able to go back to that quality that they did. I love my dress, and I couldn't be happier with the results. I would recommend them to anyone looking to get their h...
eirloom dressed restored, fantastic service.
Heritage Garment Preservation did a beautiful job preserving my delicate, illusion-back lace dress after my September wedding. After a night of dancing and partying at our barnyard wedding venue, the hem of my dress was covered in dirt and gr...
ass stains, and had even picked up some leaves and other debris. Heritage Garment Preservation made it very easy to send my dress their way for inspection and cleaning. I couldn't be happier with the result--my dress is back to looking basically new, and it is preserved for generations to come via their breathable museum hanging method. The best part is, my dress isn't sealed up forever--I can take it out and look at it whenever I'd like!
I did tons of research on gown preservation companies for my Kenneth Winston wedding gown, and I am so happy I entrusted my gown to Heritage! I just received my dress back, and it is just as beautiful as the day I bought it! I opted for the Ess...
ential package - hanging method. Heritage did a fantastic job getting the makeup off of my beaded bodice, cleaning the dirty hemlines, and even fixing a few holes in my tulle skirt! The customer service team is also very easy to work with - and very accessible! I had a few questions prior to placing my order, and all of the service representatives I talked to were happy to help and extremely knowledgeable about the process. I will say that the price was a bit more than I was hoping to pay, but you really get what you pay for and Heritage went above and beyond and did an amazing job. If you are looking for gown cleaning and preservation don't think twice just use Heritage!
My mother saved the christening gown used for all four of her children, earliest being 1948, last christening 1953. The yellowing was very heavy and dark on the bonnet, slip, gown and a coat that had a very fragile, transparent outer layer of ...
material with a complex design pattern of small flowers and stems. I was able to get most of the yellow out of the bonnet, the slip and gown by soaking in Oxy Clean. However, it was impossible to get the yellowing out of the coat, the fragile outer layer shredded.
I found Heritage Garment Preservation online. All I can say is thank goodness they exist. They certainly came to my rescue. I explained the situation and the damage I had done and asked if they could help. After receiving the gown they said they could get most or all of the remaining yellow out of all 4 items (they got it all out), and their seamstress could replace the coat's sheer outer layer with a similar or identical material. She would also replicate the small flowers and stems on the outer sheath, and repair a few areas where the lace had separated on the gown.
To say I was very impressed with the seamstress' skills is an understatement -- the entire outfit was beautiful, placed in a preservation box with instructions for future care. You could not tell the outer layer had been replaced. The flower and stem design were perfect. Only those very familiar with the original outer sheath would be able to tell, and only with a very close examination, that the flowers were so very slightly larger, and that a cotton rather than a contrasting silk thread had been used for the stems. Heritage cleaning, repair and preservation of all items was outstanding.
The price was outstanding as well for the amount of work and attention to intricate details made in this repair. I will most definitely keep Heritage in mind if I ever need gown restoration, preservation, and especially if I ever need detailed and intricate sewing in the future. Amazing job, I very highly recommend.
It was a pleasure doing business with Heritage Garment Preservation. They truly understand that they have something very valuable of yours and I felt complete confidence in their ability to preserve and protect my daughter's wedding dress. Th...
ey closely tracked the shipment of the dress from PA to TX and once received, they emailed me regular status updates informing me of their cleaning/preserving plan and making sure any questions or concerns I had were addressed. The dress was returned in beautiful condition and they even fixed loose threads and beading to make sure it looked as new as the day we bought it. I highly recommend this company for their expertise and personal care.
Please stay away from Heritage. They completely damaged my dress and when contacted they were not helpful at all. I don't trust them to send back my dress for them to "fix it" I'm heartbroken and can't believe I paid so much for parts of my dre...
ss to be ripped. I found out about this when I opened the package when they send it back, they never communicated this issue to me before or after doing the cleaning. Very very unprofessional.
Response from the Vendor on 01/09/2017
We are so sorry that Vera is not happy with ours service. We do have a 30 day satisfaction guarantee and will absolutely stand behind it. We would appreciate if Vera would send us a photo of the damage so we can determine the best resolution. ...
But if there is a rip, I’m sure it can be fixed. We will cover all the shipping costs and do the repairs right away.
They did a great job cleaning and preserving my gown. Very easy to use, fast turn-around time. I'd highly recommend them.
I don't have words to describe how wonderfully Heritage did with my wedding dressed. I wish I had before and after pictures since I am stunned. My dress wasn't in too bad of shape but it was very dirty along the bottom and had a lot of wine s...
tains. I had an underlay of satin and then the top was lace. They did a phenomenal job and got all the dirt and wine out of it. I took it to a shop locally and they told me oh you'll never get those stains out but Heritage did. I would highly recommend. They were very responsive and provided feedback along the way. They provided a fedex shipping label and then returned fedex and you had to sign so it didn't get lost. Great job! Thanks!
Response from the Vendor on 10/31/2016
We are so glad you are happy with ours service. We do work very hard and are thrilled when our customers are happy.
We absolutely loved the work Heritage Garment Preservation did on my wedding dress! I am using my grandmother's 54 year-old wedding dress and they restored it from a yellowing, aged wedding dress, back to its original condition! They completed ...
the dress in a very timely manner. We highly recommend this place to anyone looking to preserve their wedding dress!
Amazing job on my dress, perfectly preserved and so nice to work with. They sent me emails to update me on everything that was going on with my dress as it went through the step-by-step to be prepared, planned for, cleaned, preserved, and then ...
shipped. They are the best of the best. I would recommend 100% if you want to keep your dress after the wedding!
After 19 years, I had given up hope on the repair of my badly stained wedding gown. With two daughters (18 and 8 years old), I had dreamed of them having the option of wearing the silk gown that I designed with my mother and was custom-made jus...
t for me. Heritage Garment Preservation made my dream come true. They meticulously cleaned and repaired my gown, trains and veil and the results are amazing. My daughter were speechless when I unwrapped the gown which was packaged and shipped to me with great care. In addition to the exceptional result, the customer service and consultation was top notch. I could not be happier. Priceless.
My daughter's wedding dress was filthy. From the dirt 12 inches up from the hem, to the cupcake stains on the front, it was a mess. I neglected to have it cleaned or preserved because I thought it was a lost cause.
Heritage Garment Preserv...
ation was remarkable. The dress is spotless. It looks amazing.
I loved working with Heritage Garment Preservation. They communicated often with the status of the dress. They made me feel like I was their only client, when I knew I wasn't, by the number of dresses that were ready for pick up. I was so pleased with the workmanship and the kindness from the company. The dress is now hanging at home, in a beautiful bag, with a fantastic label with all the information from the wedding day. I have instructions from Heritage to help keep the dress pristine. The experience with Heritage Garment was fabulous. 5 stars all the way.
To all the beautiful new brides or brides to be...Heritage Garment is a detail oriented, thorough and professional company who will provide you with excellent service in a timely manner. They preserved my wedding dress 5 years ago and it still ...
looks amazing! These ladies will also go above and beyond to make sure you are happy with their work. Your dress will be a well preserved memory for a very long time. I would recommend them to everyone in need of garment preservation. Thank you for your excellent work Kathy and Carmina!
I sent my grandmother's 50 year old wedding gown to be restored, it was yellow all over and stained in a few places, she had previously had it dry cleaned but nothing would ever come out. They did a fantastic job and got it back to perfectly wh...
ite all over!! Customer service was wonderful and I was ecstatic at the results!!!
I stressed over what to do with my dress after the wedding, but they made it so easy. Very professional and easy to work with.
When I first spoke with Heritage Garment Preservation about my dress I was told that it would be shipped to their offices in CA, where they would sign for my dress. I was told when my dress was ready to be returned to me in Massachusetts I wou...
ld be required to sign for my dress. They told me that my dress would never be just dropped off. That turned out to be a lie. I returned home to my apartment today to find my dress sitting outside the building, essentially in the parking lot. Not only did they not wait for my signature they didn't even leave my dress inside my apartment building. I am very fortunate that I got home before someone stole the package, and that it wasn't raining.
When I contacted the company to tell them what had happened the response was that I should take it up with FedEx. That is insane to me. I paid this company a lot of money to take care of my dress, and when FedEx, who they choose to work with, screwed up, I was on my own. I would not recommend anyone use this company.
Let me tell you what, I did quite a bit of research trying to find the best place to clean and preserve my wedding dress. Heritage was the only place that I found that preserved dresses like museums would preserve Victorian gowns. I was very pl...
eased with their customer service. I had an address change during the process of preserving my dress, and they handled the change in shipping information very well. When I received my dress, I was almost in tears. I was so happy with my results. My dress looked brand-new again! My hemline had quite a bit of staining from walking on asphalt for pictures downtown, but there is no evidence of any of it! They even included an acid-free insert to include a wedding photo and your love story! What a lovely touch. I highly recommend using Heritage for cleaning and preserving your gown! You will not regret it! Money well spent!
Heritage Garment Preservation restored my mother's wedding dress that had been stored in a trunk for 60 years. It was a very delicate lace dress with lots of accessories and Heritage Garment carefully restored it to it's former loveliness. The...
y took so much care with it and packed it up so beautifully that I'm sure it will last another 60 years! Thank you Heritage Garment!
Excellent and easy service!! Very pleased and highly recommend. My dress looks amazing. So happy I chose Heritage for my wedding dress cleaning and preservation!
Heritage did a 5 star job. The whole process was flawless. I felt at ease from the beginning because they keep you informed along the way. Very professionally run business. The cleaning job was perfect. Even the packaging showed how much c...
are the company took with my daughter's wedding gown. I could not have been happier with the result and would not hesitate to recommend Heritage.
I almost didn't even try to have my daughter's dress cleaned. I really didn't think that it was possible to get it back to normal and it wasn't going to be cheap. The train had been stepped on and the bustle was torn down so that the hem was dr...
agged throughout the reception, 2 hours of dancing, and she wore it later to the hotel as well. It was a hot mess!I wish I'd taken a before picture. The delicate lace hem was completely black all the way around.
After I shipped it to Heritage, I immediately started getting emails updating me on the status every step of the way. They sent me a detailed plan complete with pricing and I had the dress back within 2 weeks. Amazing service! And the dress looks brand new. I'm not sure how they did it, but you can't tell the dress has ever been worn. Definitely worth every penny!
I couldn't be more pleased with how easy and convenient this service was, and more importantly -what a fantastic job they did. I got married during medical school, so was extremely busy in the years following our wedding. I waited over 3 years...
before I finally got around to having my gown preserved. There were armpit stains, holes from where my bustle ripped, etc. My gown looked pristine when it was sent back to me. I will say, it did take over a month to be preserved, but to me that meant they were taking extra care with my gown (and all the other gowns!) so this didn't bother me one bit. Highly recommend. I am extremely pleased.
After doing research on wedding dress cleaning and preservation, I was disappointed that most services seal the dress up in a box and plastic which can't be inspected afterwards to make sure the stains have actually been removed. And if you op...
en the box to inspect it, the "lifetime warranty" is void.
Heritage not only got the dress clean and spotless, but the repair to the lace organza was well done. The dress came preserved on a hanging bust that keeps the dress shape. It comes in a cotton breathable storage bag with gloves so you can inspect the dress. The storage bag is even labeled with the name of the bride and groom and where the dress was worn. Overall, very pleased!
We are so very happy that we ultimately decided to take our daughter wedding gown to Heritage Garment Preservation. After researching for the best and most cost effective way to clean and store her beautiful gown we opted for H.G.P. and it was ...
an awesome experience from start to finish. The gown got really dirty and they cleaned each piece by hand since the material was so delicate. It came back to us looking brand new - what a great way to store it for the future.
We highly recommend this business to any of those brides that would like to treasure their dress into the future. Kathy and Carmina and their staff are awesome.
They did an excellent job of cleaning the gown (it was pretty dirty with grass stains due to an outdoor reception) and the gown was returned in a beautiful personalized acid-free garment bag.
My daughter and I were delighted to receive her wedding gown, clean and preserved, in its own muslin garment bag that easily fits back into her closet. In addition to a quality finished product, Heritage provided timely communication at a pric...
e that is 25% below the most recommended dry cleaners in our area. I highly recommend Heritage Garment Preservation.
I spent a lot of time researching dress preservation options. I liked the company that was recommended by my dress shop, but they were really expensive and didn't provide options for me in terms of what I wanted/did not want done. Heritage's we...
bsite was one of the most helpful to me in researching my options, and they provided a lower cost option for simply cleaning and preserving my dress. We figured that if anyone else is going to wear my dress in the future, they will need alterations and repairs anyway, so we didn't want to spend an extra $400-500 on that at this point. I really appreciate that they hand-clean the dresses- my dress is blush pink, and I didn't want it cleaned en masse with a ton of other dresses and getting discolored. Also, Heritage was the only company that I could find that had a hanging option, which I really prefer over some huge box (and over it being sealed up for the rest of my life). I love that I can look at and try on my dress at any time. Overall, I'm very happy with Heritage and would definitely recommend it to other brides!
The customer service is extremely personal, detailed, knowledgeable, and helpful. They were very patient even it took me so long to actually send my dress.
I got the museum method preservation, and my dress has a lot of beadwork on an orga...
nza overlay. The organza pickups on the front had ripped in some places, and the buttons needed replacing. They did a great job on all of the repairs ($70, which is very reasonable) as well as the cleaning (the hem was dirty from scraping the ground on a rainy day). I don't say this lightly as I am a seamstress myself (I sewed all 6 silk dresses for my bridesmaids, and have done numerous alterations for years).
I would definitely recommend them!
Heritage was great. I have no complaints. The process was easy and quick. They gave excellent instructions on how to order, how to package your gown, and how to ship it. They send periodic updates each time the dress is in a new process. I even...
messed up on the ordering process and forgot to add extra shipping insurance but they took care of it easily over email with an actual person (not just an automated system). I used the hanging method and I'm really happy with the outcome. Although it isn't cheap, I would recommend this company if you want it done right and you want to make it easy on yourself.
I didn't think there was much hope for my grandmother's Edwardian lace veil that was worn by her, my mother, and my two sisters and I, since it had been in storage for years. It was very yellowed and reeking of mothballs!
The great people (th...
anks, Cathy) at Heritage Garment Preservation worked a miracle and the veil is like new and without any odor!
I can't wait to see my daughter waking the aisle in this precious heirloom.
Wonderful service! Personal service! I cannot say enough good things!
My daughter's wedding was outdoors and her dress was covered with dirt on the bottom when the night was over. I mean covered with dirt!! Heritaqe sent her dress back looking like it was brand new. I couldn't believe it! They even mended the ...
lace that had a tear. It seems like a lot of money, but I don't think anyone could have gotten her dress to look brand new again. I am extremely impressed.
I called Heritage Garment Preservation after contacting numerous companies in San Francisco and Marin about preserving my daughter's dress eight years after her wedding. I was thoroughly impressed with the time that one of the owners spent with...
me on the telephone and decided I would make the one hour drive to their shop.
Every detail of the procedure was carefully described to me and I felt confident leaving the dress. I got an email every time they got to the next step in the process. I appreciated the time that was taken to keep me up to date.
I knew there would be additional charges because there was some mold on the underside, as well as a few holes in the tule which needed to be repaired. The wedding was outdoors and the dress did get dirty. I felt they did a beautiful job fixing these issues. I also felt they were not trying to overcharge me.
Heritge Garment Preservation takes a great deal of pride in their work and it shows! I just picked up the dress and cannot wait for my daughter to see what an incredible job that was done. The dress is so clean and looks brand new! It is on a hanger and covered well. It comes with white cotton gloves so that when we open the covering we won't hurt the dress in any way.
I highly recommend this company. You won't be disappointed.
Response from the Vendor on 07/27/2015
Thank you so much for your kind comments. We love to hear from our customers. We do try hard to provide a quality service at a reasonable price and we love it when our customers recognize our efforts. We love our customers!
I was incredibly happy with Heritage Garment Preservation, the dress looks as good as new! I chose the slim fit Museum Method and added in the shipping kit and custom label- a pricey choice but well worth it. The custom label was adorable and a...
dded a nice touch, although the shipping kit needed a bit of assistance from FedEx as the tape that was sent was not enough to properly secure the box for cross-country shipping. As for the team working at Heritage, they were fantastic. I appreciated the constant update on what stage the preservation process is in as well as personal e-mails with any clarifying queries from the Heritage team. Everyone I spoke to was friendly and the entire service was much quicker than anticipated. Thank you Heritage!
Heritage did a beautiful job restoring and altering my mother's gown from the 1950's for my daughter-in-law to wear. It was a pleasure doing business with Heritage Garment Preservation and I would highly recommend their services.
My wife and I were married in 2006 and after the wedding the gown languished in a cardboard box that eventually found its way to our detached garage/shop where it sat. A few weeks ago my wife pulled it out and was dismayed that not only was it ...
still dirty (as expected) and moldy, animals had gotten into the box and chewed a hole. She wrote off the gown in her mind at that point lamenting that "the gown cost less than it would take to repair" Well I knew her birthday was a month away. I got her parents and my parents and my brother (who was best man) to pool funds and send the gown to Heritage. Needless to say they did an absolutely phenomenal job both mending the hole and removing every hint of stain and soil. They kept me up to date with every step of the preservation via email and once the gown was returned to us, my wife burst into tears with joy at seeing how perfect her gown had been restored. I have to thank Carmina at Heritage and my mother Sue for finding this business for me to solicit the repair and preservation. 4 stars here. Can't recommend enough. It's a tad pricey but you get every dollars worth. Thank you!!!
We chose Heritage because they do museum style dress preservation. Our dress has been used for two generations of weddings (mother & daughter). Now that the dress is preserved in a museum style bag on a hanger, the grandchildren can 'visit' the...
dress, and it won't get wrinkly, like when it was preserved in a box after the first wedding.
Heritage was fast, with great communication, and very personalized. Thanks!
My daughter wanted to wear my wedding dress---I took it to Heritage Garments to see if that was possible---the dress was 37 years old and had been in a box for those years. They not only restored it to its original color---but because the dres...
s didn't quite fit my daughter in the back--they altered it---they took out the zipper and added criss cross ties---it was beautiful---in fact the dress looked better than when I wore it. We had many compliments on the dress by the wedding guests especially when they found out it was my dress. I would highly recommend this business to anyone---they do beautiful work!!!!!!
My daughter's gown is a very delicate Pnina Tornai gown that is covered in beautiful crystals. The hemline of the gown became very dirty at the reception and we were so concerned that the dress would never be restored to its original condition....
Heritage cleaned the gown and it arrived packed and cleaned and perfect! In fact, I received three phone calls to discuss their progress and listen to their thoughts on whether to box or hang the gown. The customer service was flawless and the gown, stored away in museum quality archival muslim and tissue for future generations, is preserved. I recommend this company without reservation.
My wedding gown is perfect thanks to Heritage. I fell in love with my mother's wedding dress, I loved the lace, detailed bead work, and most importantly the long train. There was one problem with the dress, after 30 years it was ivory instead o...
f its original white. After our first phone conversation I was confident heritage would be able to restore my gown, I learned from their perspective a 30 year old gown is a relatively new one. Wow! I was not disappointed. My dress was restored to its original white, and I saved thousands by not purchasing a new dress that would be similar but not quite as beautiful...or sentimental. And they expedited my order due to my tight deadline. I only had two months to prepare for my wedding and if everyone was as quick as Heritage I would've only needed two weeks. I'm impressed, I love my dress, and I can't wait to hear all the compliments. Thank you!
I sent a 67 year old wedding gown, dusty, yellowed and with fabric holes from disintegration, for restoration. Truthfully, I was not hoping for much. The gown had been originally worn by my mother, then I had worn it 26 years later and hung i...
t in a closet with no more than a cleaning, thinking my daughter might wear it someday. Alas, no daughters were born to me, but I do have a 7 year old granddaughter who might choose one day to wear this gown, because the option has been preserved. Thank you, Heritage, for your many suggestions for repair and restoration. I am amazed that such restoration is even possible.
I recently found my Mother's wedding gown from the 1940's. It was rolled up in a trash sack and had been for years! I found Heritage Garment Preservation online and decided to give it a try. It was well worth it! The handmade velvet gown was...
restored beautifully. I know they had to have given it very personalized care and painstaking care. I was nervous about shipping it so far, but all worked out fine. The ladies working there were very knowledgeable and answered all my questions. I'm so glad I decided to trust them with this one of a kind dress! Thank you!
Heritage Gown Preservation had outstanding customer service. The owner, Ginny, was so helpful in explaining what services would work best for my gown. I really felt confident in handing over my gown to their services. They communicated with m...
e every step of the way. Carmina in Customer Service was so responsive with quick answers to every question. My gown turned out perfectly and is now a treasured family piece.
I was very nervous about using a mail-in service for cleaning and preserving my wedding gown, but without a local specialist I didn't have much choice. I was very pleased with Heritage Garment Preservation. They worked with me to get extra sh...
ipping insurance after I ordered without enough, and kept me updated throughout the process. I knew when they got my gown and they promptly informed me of the condition in which the gown was received and the cleaning plan. My gown was a slim and flowing silk chiffon and I had worn it on the beach so it had sand and ocean dampness in the train! It came back looking clean and lovely in a nice hanging bag with cotton gloves I could use to inspect it. I was initially unsure whether to select hanging preservation or boxed, but I chatted with Heritage over the phone about the specifics and ultimately wanted the convenience of hanging the dress in my closet and not needing to remove and re-fold it to prevent permanent creasing in a box. I'd definitely recommend Heritage!
Response from the Vendor on 04/01/2015
Thank you so much for your comments. We do work hard and are so glad when our customers are happy. That is always our goal.
Heritage is an excellent company! My wedding was out side and the hem of my dress was very dirty. I was super nervous that the stains wouldn't come out. I was also weary to ship my dress across the country for services. However, Heritage was th...
e best choice I could have made. The employees were friendly and easy to work with. The cleaning services were fantastic and turn around was super quick. My dress came back completely spotless! I am so glad I chose Heritage!
Heritage is extremely thorough in their assessment of how to take care of your dress. They were a pleasure to work with and the preservation bags are very sweet ( they customize them with your name).
Words can't express adequately what a wonderful job Heritage Garment Preservation did and how easy they were to work with. I was not the bride that took care of her dress (GASP). I had placed it in a box and meant to get it dry cleaned after o...
ur outdoor lake wedding, but forgot. Two years later, I found it and wore it out for Halloween as a "run away bride." Needless to say, the bottom was disgusting and there were some stains. I had gone to several local dry cleaners for them to either quote a ridiculous amount (over $700) or not be able to do it. Through the internet, I found this site. After reading the reviews, I filled out the paperwork and sent it out to be evaluated. They called the day they got it and gave great advice on what would be best. I was updated throughout the process. Never once did I feel pressured to do anything that I didn't agree with and they were so friendly and nice over the phone. I just got my dressed cleaned with some repair on beading. When my dress arrived to my house it was MORE BEAUTIFUL than the day I wore it. I would recommend this company to ANY BRIDE or anyone who had an article of clothing that they wanted clean or preserved. It is worth the money and you will be so happy afterwards.
Heritage Garment Preservation did a phenomenal job caring for my wedding gown. I live in South Carolina and hesitated sending my dress to California for the service, but Carmine was very responsive and made me feel very comfortable through the...
entire process! I am very happy with my decision to go with the "Museum Method" for my gown. The personalization on the outside of the bag is also a nice touch. Although the service is pricey, I thought it was worth the money to ensure my gown will stay beautiful for generations. I absolutely recommend Heritage Garment Preservation!
I have mixed feelings about Heritage. On the one hand the woman I met there (Kathy, one of the co-owners) was very nice and helpful. On the other hand, there were some issues with my experience. First, while they were highly responsive to sever...
al of my emails, on other occasions I never got a reply back at all. In one case I had emailed to ask them *not* to remove the cups in my dress during the cleaning. They never replied to that email, then ultimately sent me back the cups (which they had removed, against my wishes) in my dirty dress bag. I would never have even found the cups there had I not reached out to inquire what had happened to them. Second, when I received my cleaned/preserved dress there was a note enclosed that said that they had not been able to remove several of the stains in my dress. I was surprised and disappointed given that my dress had only very minor stains in the first place (I did not have a "real" wedding; I got married in a small private ceremony in San Francisco City Hall, so the dress was gently used). Given the quality of the service I got, in retrospect I wish I had just taken the dress to a local cleaner in San Francisco and saved myself several hundred dollars.
Response from the Vendor on 04/03/2015
We are so sorry that this customer wasn't completely satisfied. We do always remove the bust cups as they can leave a terrible mess when they begin to decompose. And some fabrics (particularly silk satin) can be more difficult to remove all st...
ains, as some fabric fibers are more fragile and we cannot be as aggressive with it as we can with synthetic fabrics.
Heritage did an excellent job of cleaning my daughter's slinky, all (silk) satin, 1930's style Jenny Packham gown. I had serious doubts they would be able to get the absolutely filthy train anything close to clean, but they did; the dress is ...
as near to new as a wedding dress worn in an outdoor wedding ceremony, on dirt and grass after an early afternoon rain shower, and then to a crazy 4 hour reception, can be! Very expensive, but happy with the result. And we love the fabric hanging bag with custom label it came back in! BTW, I found Heritage through an online search, and after reading their reviews, sent my daughter's gown to them all the way from South Carolina...
I highly recommend Heritage Garment Preservation. They did an outstanding job of cleaning and preserving my daughter's beautiful wedding dress. They handled her dress with utmost care -- my daughter and I were both very happy with the results...
. I only wish I had known about Heritage for my other daughter's wedding dress several years ago -- the company I used at that time was less expensive but not nearly as meticulous as Heritage was (and the results showed it). Heritage was worth every penny. The staff was great to work with -- very friendly, very professional. I can't say enough good things about Heritage Garment Preservation!
I would recommend Heritage Garment for wedding dress cleaning and/or preservation! They were so friendly, easy to work with and made me feel like my dress was in good hands. I did a lot of research before and am really pleased with Heritage!
After seeing my sister-in-laws' wedding dresses begin to turn yellow after being stored in their attic for a few years, I was so worried that I wouldn't be able to keep mine in case one of my future daughters wanted to use it. I am so happy tha...
t because Heritage Garment Preservation cleaned and preserved my dress I don't need to worry about the same happening to my dress. The dress looks very clean and I don't see how dust or even light could get in to damage it now.
My daughter wore a beautiful wedding dress, but through the course of the day splatters of liquids spilled on it, sweat stains showed, and grease marks from the wedding cake were on it. It was a handmade dress, and we wanted someone to take go...
od care of my daughter's dress, to be extra gentle, basically. Heritage garment preservation did a fabulous job with the cleaning. They notified us of the completion of the cleaning in a timely manner. I would recommend them highly. (And will utilize them when my other three daughters get married).
I've had two of my daughters dresses done by Heritage Preservation.
I've been very happy with the results. Great service and high quality. I definitely recommend them!
A dear friend had my daughters wedding dress cleaned and preserved as a gift. It's been 5 years and the dress still looks wonderful.
Thanks so much
I definitely recommend this service for any wedding dress. My dress was homemade, made from old cotton table runners and table clothes. I used the "Heritage" Garment Preservation to preserve my wedding dress. We have been married two years and ...
my dress still looks just as amazing now as it did on my special day! And that is saying something! Because for the cake cutting my husband and I basically threw cake at each other. The cake got all over the front and inside of my dress. "Heritage Garment Preservation" was able to remove all the stains and smudges along with makeup, pollen from my bouquet, and smudges from dirty hands from my dress. It wasn't harmed and still looks beautiful. Thank You!!!
I made the mistake of taking my dress to another cleaner before taking it to Heritage. The other dry cleaner left so many stains (and added one more!) setting the stains from my wedding into the hem of the dress.
Since I needed to resell my...
dress, the original cleaner's job was unacceptable. Heritage put in so much effort and rescued the dress! I was able to sell it as a result of their work.
Original cleaner: $200 to destroy the possibility of selling the dress
Heritage: $329 to rescue to the possibility of selling dress
My wedding dress was a dream and I hope it will be a family heirloom. After spending hours searching for "the dress" I wasn't satisfied with any of the options (or the pricing!). Fortunately, my mother is an incredibly talented seamstress. We h...
and designed the dress and my mother did her magic with mixing patterns and altering designs. We went to a specialty fabric store and selected beautiful materials to use. My mother hand embroidered detailing on my dress. For evenings leading up to the wedding my mother custom fit the dress on my body. These are memories I will treasure forever. The day of my wedding I heard what every bride appreciates: gasps and ahhs over my wedding gown. It really was a dream. And then came pictures. My darling husband wanted to do some artsy shots in the nearby woods. I was terrified of damaging my dress. Though he tried to carry me (quite a picture) my dress still took a small beating. Add that to an outdoors reception, the white at the bottom was looking quite dingy. After an amazing evening, our classic 1930's chauffeured car broke down on the way to the hotel. Another picture. After waiting for a replacement vintage car, the owners did a switcheroo and brought a personal vehicle to pick us up. It was filthy. My husband squoze into the back seat (two door car) and I sat in the front. It was covered in french fries, old stains, and filth. By the time we got to the hotel, the bottom of my dress and the back was a disaster. In tears I worried that my dress would be ruined and not be able to become the family heirloom I had hoped for. Cried too soon! My sister had used Heritage Gown Preservation and assured me that they would be able to help. I sent my dress in.... voila! My dress is back to near perfect condition. The few tears were gone and the hem looks fresh. The appliques on the bodice were fixed and no stains remaining from the day's adventures. I couldn't believe it! It truly looks as good as it did on our wedding day. Totally worth the expense! I am so excited to have this dress cleaned and preserved so that I can continue to appreciate it and pass it on to my children.
Heritage did an amazing job on my wedding dress - fixing a hem tear and cleaning the dress in general. I love that they offer the option to get your dress sent back in a nice hanging garment bag, rather than stuffed in that cardboard box with t...
he thin plastic window. I liked the idea that any time I wanted to, I could just open the garment bag up and see my entire gown. Throughout the process, if I had a question about where my dress was in the process, their customer service was very helpful and responded to my questions quickly. Out of all the wedding dress preservation companies that I researched, Heritage offered the best options.
I ordered cleaning service without preservation and the cost was $320.00. The customer service up front was good. The problems started once I opened the box and immediately noticed that my gown was dark and dingy and the bodice was pressed ...
so hard that there were creases on the bodice where before these were rolled soft folds. This detail was one of the reasons I bought the gown. I took a piece of fabric that wasn’t cleaned and compared that to the gown. It was clear the gowns color had changed and was no longer the same.
Recognizing that my gown was damaged I asked my mother to contact Heritage Garment for follow up. Here’s how it went:
4/16 My mom emailed their customer service agent Carmina explaining the gowns condition and expressing how disappointed we were.
4/17 Carmina responds saying that she will “consult with her associates” on how they were going to solve the problem and she would get back to me.
4/I7 Carmila ask to contact me. My mom replies that she will handle this since she lives locally and I live in NYC.
4/26 Heritage Garment sends me a request to review them on Yelp and The Knot. Obviously, they have an automatic system that they do not monitor carefully. Do they really think my review would be positive after they damaged the gown and we were unhappy?
5/17 My mom sends Carmina a message saying that she took my gown to 3 different dry cleaners in her local area including the gown cleaner I was referred to first, and each cleaner confirmed that the gowns color was damaged and couldn’t be fixed. We decided to ask Heritage Garment to reimbursed us for the damages and the cost of the service. Carmila then ask to have the gown returned to them to fix. She claims that those other cleaners are not experienced to fix the gown. What?
5/20 Carmina emails my mom the following:
Dear Roberta, just a quick note to let you know that we've received your mail and the copy of your daughter's mail. I'm consulting with my partners and with our lawyer right now. We will have the answer for you tomorrow or the day after. Thank you for your patience.
11/25/13 As of today, Carmina has had well over 5 months to seek legal advice but still no response to our messages or any refund. Maybe this was a stall tactic or perhaps a way to try to intimidate us? Well, if that’s what they thought, they are sadly confused. I will make it my mission to bring awareness that his company is not who and what they say they are.
I am now considering filing a formal complaint with the Contra Costa DA’s office for fraud since this company led us to believe that they were personally cleaning my gown on site however, they can’t dry clean on site since they are not licensed by the City of Benicia to do so. Their permit only allows them to wash gowns in the two bathtubs in the back room of their establishment. Any gowns requiring to be dry cleaned MUST be sent away to clean. So, we paid $320.00 to have Heritage Garment send my gown to the local Benicia drycleaner who cleans gown for $125.00. Yep, that’s what I got for $320.00 and don’t forget a damaged gown too!
Thinking of using this company? Consider my experience as a warning…this could happen to you too!
Response from the Vendor on 12/04/2013
We are very sorry that Roberta was not satisfied with our wedding gown cleaning service; however we do need to respond to her allegations and truly hope that she can still be a satisfied customer. First -Roberta alleges that her wedding dress w...
as cleaned off site. This is incorrect, as all work on Roberta’s wedding gown was done in our facility at 4592 E 2nd St Suite N in Benicia. It is true that we do not have dry cleaning equipment in our facility, however her wedding gown was not dry cleaned. The treatment planned and accepted for the condition and style of Roberta’s Monique Lhuillier dress was “Silk Wet Care”, which is done in our facility. About 95% of the wedding dresses we process are hand cleaned on site using water and professional chemicals instead of dry cleaning solvents. Roberta was notified via e-mail of the suggested treatment, which she accepted by email. She also states that she did not hear from us after our email of May 20th and insinuated that the conversation halted on our side. Our records show two more emails from us where we offered to reprocess her wedding gown at no charge, and in one of them we attached a pre-paid FedEx label to cover shipping costs to us. Our last e-mail was dated on June 6th. We received no reply to this email. We have been waiting since that time for the gown to arrive for reprocessing. Roberta’s original complaint was that her wedding gown discolored due to our treatment and that it was pressed incorrectly. We can only state that the dress did not change colors while in our care. Silk fibers have a tendency to discolor with time if not stored properly, and more than likely any discoloration occurred before we received the gown. However, we offered to make any changes she desired (which would include whitening her gown through a chemical process ) at no charge to her. We also offered to re-press the bodice and explained to her that the pleats on the bodice were easy to re-press (the fabric is satin organza which is very manageable. Lastly, Roberta asserts that we misled her into believing we were dry-cleaners, and that we are a fraudulent business. Please be advised that we hold a proper and current business license and we operate under city, state and federal regulations. We belong to the “dry-cleaner” industry; we are affiliated with the DLI (Dry-cleaning, Laundry Institute) and most of the time, online searches bundle us as dry-cleaners because it’s the closest description to the service we offer, but we do not call ourselves “dry-cleaners” nor indicate anywhere on our website that we dry-clean in our facility. Most wedding gowns can safely be cleaned with water. The few dresses (about 5%) that need to be dry-cleaned are personally taken to our close partner and afterward receive additional detailed treatment (spot cleaning, repairs, pressing and preservation) back in our plant. We do take great pride in our work, and are very saddened to have an unhappy customer which is why we have bent over backwards to assist her. There was never anything “misleading”, “unethical” or any negligence on our part and we always answered her emails and left the communication open for an agreement. We still hope to resolve this problem if Roberta will work with us.
Contact Info for Heritage Garment Preservation
15852 FM 2493, Tyler, TX
Meet the Team
Chanda Camp
Manager
Chanda has always loved beautiful gowns. Growing up she helped her mother sew dresses for a local designer. She also loves people. She has worked as customer service for The Cleaning Company, a prestigious dry cleaner in Tyler, Texas for many years. She now is thrilled to combine her love of beautiful gowns and her love of people as she manages Heritage Garment Preservation. Call her at 866-268-4696 to discuss how HGP can return your treasured wedding dress to pristine condition.
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