First, let me start by saying we absolutely love our highlight video. We do love the final product and are not discrediting that whatsoever, but were very unhappy with the services, and in essence, the service is what makes up your experience w...ith a vendor. We had two issues, 1) the schedule of when they were supposed to be somewhere and 2) their attire.
When my wife originally called them, she discussed with Cody that it was important to her that we have video of our prep at the salons (this is also stated on their website). We specifically paid for a second videographer since she and I would be at separate salons - this was a 2-bride wedding and so we were both getting hair and makeup done in separate locations. Nobody showed up the morning of the wedding while we are at the salons. One of our bridesmaids ended up calling several times while at the salon and finally got a hold of someone - What happened is Cody told his videographers to show up at our hotel at 11am and skip the salon prep. This was extremely irritating because 1) we wanted salon prep in our video and 2) this is the exact reason we hired the second videographer. When we expressed our frustration to Cody after the wedding about this, he seemed to shrug us off.
The other thing that we found disrespectful was both videographers' attire. Don't get me wrong, I am a super casual person, but not at a wedding. Both videographers wore khakis and a button-up shirt, however the one shirt was a very casual plaid. Additionally, the one videographer wore a baseball cap the entire time, including during our ceremony and during dinner (to prove it, we have a few photos from our ceremony where he is sitting in an aisle seat and wearing the hat). This may not bother some couples, but it really bothered us - We have a few bald family members, and even they knew better than to wear a hat during certain times. It's just respectful to not wear a baseball cap. Overall we felt that their attire as a vendor was unprofessional, and our guests noticed and commented on it as well. We do understand that a photographer's and videographer's job entails "being able to move freely", but our photographer (who is female) dressed more professionally and was still able to do her job well. My dad was a professional photographer for most of my life, and even he stated that there are clothes that exist for men to move freely and still look professional. If our female photographer did it, there's no reason these male videographers could not. Again, Cody shrugged this off when we told him.
The end product was fantastic and we received tons of compliments, but we were not happy with the services specifically. We would have paid for extra a la cart footage, but we were so upset with our experience that we did not. When we said this to Cody, he did give us our full wedding ceremony video "free of charge" but you can tell that very little editing was done. If it weren't for those two issues, this recommendation would be a 5, hands down.